[rt-users] Remove

2016-03-31 Thread Kobus Bensch
Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For

[rt-users] Remove

2016-03-31 Thread Kobus Bensch
Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For

Re: [rt-users] how to change a queue name

2015-11-30 Thread Kobus Bensch
IT -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> --

Re: [rt-users] how to change a queue name

2015-11-30 Thread Kobus Bensch
You see, I have always had to make sure that there is an alias for the queue in the aliases file. As far as I know it is not automatic. Unless I just dont understand how your system is put together. On 30/11/2015 21:55, Martin Criminale wrote: Kobus Bensch Trustpay Global LTD email signature

[rt-users] Custom Html files in local html selfservice

2015-11-06 Thread Kobus Bensch
Hi I have created a customised CreateTicketInQueue.html in /opt/rt4/local/html/SelfService but it is not picked up. The default file in /opt/rt4/share/html/SelfService/ is still displayed. Am I missing something? I restarted httpd after i made the changes. I am on RT 4.2.12 on Centos 6

Re: [rt-users] Custom Html files in local html selfservice

2015-11-06 Thread Kobus Bensch
Damn, sorry forgot about that. Thanks On 06/11/2015 11:54, Torsten Brumm wrote: Have you cleared the Mason Cache? Von meinem iPhone gesendet Am 06.11.2015 um 12:40 schrieb Kobus Bensch <kobus.ben...@trustpayglobal.com>: Hi I have created a customised CreateTicketInQueue.html in /o

Re: [rt-users] Custom Html files in local html selfservice

2015-11-06 Thread Kobus Bensch
badaboom On 06/11/2015 11:54, Torsten Brumm wrote: Have you cleared the Mason Cache? Von meinem iPhone gesendet Am 06.11.2015 um 12:40 schrieb Kobus Bensch <kobus.ben...@trustpayglobal.com>: Hi I have created a customised CreateTicketInQueue.html in /opt/rt4/local/html/SelfS

[rt-users] Group rights

2015-10-20 Thread Kobus Bensch
Hi I have now tried every setting possible. How do I give a group permissions to see all the tickets in a particular queue, even if the ticket owner has been changed to a person not in that group? Thanks Kobus -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems

[rt-users] Custom Field Template

2015-10-15 Thread Kobus Bensch
Hi I have written a script that looks like this: Desc: On Change of CF Cond: User Defined Action: Notify AdminCCs Template: CR Change Admin Correspond Custom Condition: return 0 unless $self->TransactionObj->Type eq 'CustomField'; return 1; The Template

[rt-users] Custom Field Template

2015-10-15 Thread Kobus Bensch
Hi I have written a script that looks like this: Desc: On Change of CF Cond: User Defined Action: Notify AdminCCs Template: CR Change Admin Correspond Custom Condition: return 0 unless $self->TransactionObj->Type eq 'CustomField'; return 1; -- Trustpay

Re: [rt-users] Installing GD components

2015-09-22 Thread Kobus Bensch
, Tests=9, 0 wallclock secs ( 0.05 usr 0.04 sys + 0.14 cusr 0.04 csys = 0.27 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz [root@rt

Re: [rt-users] Installing GD components

2015-09-22 Thread Kobus Bensch
Running this command does not mean it is installed. It just tells you which packages provides the libjpeg.so Does the lib actually exist in /usr/lib/libjpeg.so or /usr/lib64/libjpeg.so On 22/09/2015 11:50, Asanka Gunasekera wrote: yum whatprovides "*/libjpeg.so" -- Kobus Bensc

Re: [rt-users] Installing GD components

2015-09-21 Thread Kobus Bensch
D-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz How can I over come above situation? Can I by pass force installation? Will there be any issue? Thanks and Best Regards Asanka -- Kobus Bensch Trustpay Glo

Re: [rt-users] Installing GD components

2015-09-21 Thread Kobus Bensch
ib/perl5/site_perl/5.22.0/x86_64-linux /usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 . make: *** [testdeps] Error 1 [root@rt rt-4.2.12]# Thanks and Regards On Mon, 21/9/15

[rt-users] New ticket layout change

2015-09-18 Thread Kobus Bensch
Hi I am in the process of creating an electronic change request system in RT. At the moment the layout is as follows: - | Create new ticket

[rt-users] New ticket layout change

2015-09-17 Thread Kobus Bensch
Hi I am in the process of creating an electronic change request system in RT. At the moment the layout is as follows: - | Create new ticket

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
https:///Reports/Activity/index.html but I get this error " The page you requested could not be found Please check the URL and try again." Dont know if I should do the installation again. Please help On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch <kobus.ben...@trust

[rt-users] RT Approvals

2015-09-14 Thread Kobus Bensch
Hi I have setup approvals following this doc: https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. I would like to setup multiple approvers based on a value in a custom field. Is this possible and if so can anybody point me in the right direction or to a doc that I can

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
- activity report and I get this error "An internal RT error has occurred. Your administrator can find more details in RT's log files." Please I need help. Thank you -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 &

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
me out. Thank you so much On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson <rrainey...@gmail.com <mailto:rrainey...@gmail.com>> wrote: Thank you Kobus Bensch for your quick response Mine is also on centos RT 4.0, when I tail -r /opt/rt4/var/log/apache2 it says

[rt-users] RT Approvals

2015-09-11 Thread Kobus Bensch
Hi I have setup approvals following this doc: https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. I would like to setup multiple approvers based on a value in a custom field. Is this possible and if so can anybody point me in the right direction or to a doc that I can

Re: [rt-users] Login in unix

2015-03-02 Thread Kobus Bensch
in unix Hi How can i login in unix with a user that is created in RT's web interface? -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email

Re: [rt-users] Change Custom Field layout

2010-09-16 Thread Kobus Bensch
Can anybody assist me with changing the layout of CFs when attached to a ticket please Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device -Original Message- From: Kobus Bensch kben...@fullnet.co.uk Sender: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Change Custom Field layout

2010-09-16 Thread Kobus Bensch - No Sig
Can anybody help with this as I dont have a clue of what to do and where to do it. Some pointers would be helpful. Thanks Kobus On 16/09/2010 18:41, Kevin Falcone wrote: On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: Hello everyone I need to change the Custom field layout

[rt-users] Change Custom Field layout

2010-09-15 Thread Kobus Bensch
as to where I can change this please?   Thanks   Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] RT Mobile for iPhone

2010-06-25 Thread Kobus Bensch
And if I can jump on the bandwagon, one for the blackberry. Kobus Best Regards Kobus Bensch Fullnet Solutions LTD 07703503733 Sent from my BlackBerry® wireless device -Original Message- From: Joel Merrick joel.merr...@gmail.com Sender: rt-users-boun...@lists.bestpractical.com Date: Fri

Re: [rt-users] radical mormons

2010-02-28 Thread Kobus Bensch - Networker
Why is this rubbish allowed on here? On 01/03/2010 04:15, proc...@gnu-darwin.org wrote: Those of you who have been following mormonism on the web for many years will probably recognize The Radical Mormon publication. This was likely the first attempt to make a web portal for latter-day saint

Re: [rt-users] Login screen after each click

2008-11-13 Thread Kobus Bensch
to follow the upgrade instructions.  Hopefully they'll consider more clear wording in the docs in the next release! Kobus Bensch - No Sig wrote: Hi Hopefully one last issue from me. I have now sorted the EX-TEMPFAIL issue, but I have been and still am experiencing issues where with each click I

Re: [rt-users] Login screen after each click

2008-11-13 Thread Kobus Bensch - No Sig
Hi I am still having problems with the login screen after each click and read in the readme that it is better to use latin1 character set. My mysql is currently using utf8. Is this part of the problem and should i be changing the char set? How do I go about doing that? Kobus Stefan Hornburg

[rt-users] EX_TEMPFAIL Error

2008-11-12 Thread Kobus Bensch - No Sig
Hi I am now so sick of seeing this message and not able to sort it. Can anyone PLEASE tell me how to sort this out once and for all? Nov 12 21:01:44 rtserver1 sendmail[2116]: mACKtOpv031938: to=|/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com/;,

Re: [rt-users] EX_TEMPFAIL Error

2008-11-12 Thread Kobus Bensch
Skype ID: fullnetsolutionsltd Kobus Bensch: [EMAIL PROTECTED] Information: [EMAIL PROTECTED] Sales Team: [EMAIL PROTECTED] WWW: http://www.fullnet.co.uk Registered in England Wales, Company Number 3568937 VAT registration number: UK 714 7309 42

Re: [rt-users] EX_TEMPFAIL Error

2008-11-12 Thread Kobus Bensch
http requests to https with a rewrite rule? Kobus Bensch wrote: Hi I am currently getting this error on all messages. There is no errors in messages or rt.log. Just maillog. When I try echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action

[rt-users] Login screen after each click

2008-11-12 Thread Kobus Bensch - No Sig
Hi Hopefully one last issue from me. I have now sorted the EX-TEMPFAIL issue, but I have been and still am experiencing issues where with each click I am asked to login again. Thanks to EX_TEMPFAIL, this has not been important, but now I need to fix that. Any suggestions anyone please. Thanks

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-26 Thread Kobus Bensch
. (/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71) Please can someone help with this. Thank you Kobus Ruslan Zakirov wrote: Have you done steps from UPGRADING.mysql? On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch [EMAIL PROTECTED] wrote: No nothing in the mysql log. I juast

[rt-users] DBD::mysql::st execute failed: MySQL server has gone away at

2008-10-24 Thread Kobus Bensch
Hi Please can someone help. Fresh install of os and rt and i get this error which ends of with the ticket email sent but no ticket created and my RT is currently not working. I have downloaded all the email archives and found other people with the same error but no real solution. Rt 3.8.1 on

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away at

2008-10-24 Thread Kobus Bensch - No Sig
want to check some of your other logs and see what's occurring. Apache/mod_perl can be quite memory intensive at times depending how many children are setup, it will slowly grow. Kobus Bensch - No Sig wrote: Hi I am able to access the server, I am able to login, and in some cases even able

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-24 Thread Kobus Bensch
3.6.5. I then moved it all to a new server and x64 arch and 3.8.1 and now I get all of these errors. [EMAIL PROTECTED] wrote: Anything in the mysql logs ? Sent via BlackBerry from T-Mobile -Original Message- From: Kobus Bensch - No Sig [EMAIL PROTECTED] Date: Fri, 24 Oct 2008 21:01:27

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-24 Thread Kobus Bensch
Title: Fullnet Solutions Limited No, because the previous server had the same version of MySQL as the new one. Ruslan Zakirov wrote: Have you done steps from UPGRADING.mysql? On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch [EMAIL PROTECTED] wrote: No nothing in the mysql log. I

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-24 Thread Kobus Bensch - No Sig
Hi I have now run the actions for the upgrading rt and it still give me the same error. Kobus Chaim Rieger wrote: Kobus Bensch wrote: No, because the previous server had the same version of MySQL as the new one. you need to upgrade the mysql schema when upgrading rt from 3.6 to 3.8

[rt-users] RT's GnuPG libraries

2008-10-21 Thread Kobus Bensch - No Sig
Hi Can anybody help please: I see the following errors in my rt.log: [Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:276) How do

Re: [rt-users] RT's GnuPG libraries

2008-10-21 Thread Kobus Bensch - No Sig
Wheres the best place to get some opensource pgp keys creation software? Alan Cheng wrote: You need to create this directory /opt/rt3/var/data/gpg and put your pgp keys in there. Alan Kobus Bensch - No Sig wrote: Hi Can anybody help please: I see the following errors in my rt.log

[rt-users] RT interface not working

2008-10-11 Thread Kobus Bensch - No Sig
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download

[rt-users] RT interface not working

2008-10-10 Thread Kobus Bensch - No Sig
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a

Re: [rt-users] RT interface not working

2008-10-10 Thread Kobus Bensch - No Sig
::Mason /Location /VirtualHost Still the same. Kobus [EMAIL PROTECTED] wrote: Mod_perl or fcgi ? Can you clear your mason cache ? --Original Message-- From: Kobus Bensch - No Sig Sender: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Oct 10, 2008 09:49 Subject

[rt-users] RT stopped working after latest yum updates

2008-07-16 Thread Kobus Bensch
Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info

[rt-users] RT 3.6.5 and Sendmail error and looks like perl error

2008-03-11 Thread Kobus Bensch
Hello everyone I have been seeing this in the sendmail logs: Mar 11 18:20:12 centos sendmail[7978]: m2BGLulV003149: to=|/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url http://rt.comp.co.uk/;, ctladdr=[EMAIL PROTECTED] (8/0), delay=01:58:16, xdelay=00:00:01, mailer=prog,

[rt-users] Unowned Tickets list

2007-11-02 Thread Kobus Bensch
Hi I saw an email from an RT user regarding unowned tickets. I have a similar problem where it appears all users see all unowned tickets. And search I may I am unable to find the correct combination of rights to prevent this except for the users belonging to all groups. I have the following

[rt-users] Merged tickets

2007-11-01 Thread Kobus Bensch NF
Hi I use 3.6.5 and all is well except when i merge tickets. When i want to do anything with merged tickets tghe system slow down to a snail and even times out. I then have to close and reopen browser to continue as it will just not do anything. Can anybody help please. Thanks Kobus

[rt-users] Enable Scrips per queue

2007-11-01 Thread Kobus Bensch NF
Hi I want to disable some global scrips for a new queue and haver tried to follow http://lists.bestpractical.com/pipermail/rt-users/2007-October/048215.html but it does not work. All i get is the same scripts page. Has anyone else tried this and if so on what version and what did you do to

[rt-users] Queues and scrips

2007-10-31 Thread Kobus Bensch NF
Hi Please help How do I disable a scrip for a queue? I dont want the on create scrip to run for a certain queue, but for the life of me cant figure out how. Thanks in advance Kobus ___

Re: [rt-users] Change the logo

2007-10-22 Thread Kobus Bensch
Hi Thanks for the replies and Robert was right. After a lot of pulling hair as a last resort i restarted my apache and it worked. Thanks again Kobus Robert Long wrote: Drew Barnes wrote: http://wiki.bestpractical.com/view/ChangeLogo I think the relevant line for Kobus Bensch

[rt-users] Change the logo

2007-10-19 Thread Kobus Bensch NF
Hi everyone I am trying to change the logo and the link on the frontpage and the header but for some reason it ios not working. My RT::LogoLinkURL http://192.168.66.1 RT::LogoURL /rt3/NoAuth/images/mtllogo.jpg RT::LogoWidth 92 RT::LogoHeight 50 RT::MasonDataDir /var/cache/rt3/mason_data

Re: AW: Re: [rt-users] RT bottlenecks

2007-09-28 Thread Kobus Bensch NF
Hi I use Nagios and Cacti to monitor RT and the box Ham MI-ID, Torsten Brumm wrote: Hi matthew, Me too, if you have something, pls share. Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this

Re: AW: Re: AW: Re: [rt-users] RT bottlenecks

2007-09-28 Thread Kobus Bensch NF
Well it depends on what you want to monitor we monitor the sql perf www perf graph this and so on let me know specifics and i can try and help Ham MI-ID, Torsten Brumm wrote: Yes we too, how do you do this exactly? Torsten -Original Message- From: Kobus Bensch NF [EMAIL PROTECTED