Re: [rt-users] RT 4 on Amazon EC2

2017-02-22 Thread Landon Stewart
k the output of 'httpd -V' for the 'Server MPM' line. It should be prefork and you should tune the configuration of that to use less resources if not already done. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www

Re: [rt-users] Help with rt-email-digest: not found

2017-02-04 Thread Landon Stewart
not found How do i get it running so it sends the digest emails? Hi Martin, Does /usr/sbin/rt-email-digest actually not exist or does the interpreter on the first line of /usr/sbin/rt-email-digest not exist? Is your RT installation in /opt/rt4/ or something? -- Landon Stewart Lead Analyst -

Re: [rt-users] How to delete Ticket

2017-01-25 Thread Landon Stewart
Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder. Example: rt-shredder --plugin 'Tickets=query,id = ' There's also a web UI within RT: https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI On Jan 25, 2017, at 1:24 PM, Landon Stewart <ls

Re: [rt-users] How to delete Ticket

2017-01-25 Thread Landon Stewart
<mailto:jshe...@prg.com> www.prg.com<http://www.prg.com/> -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com>

Re: [rt-users] Occasional errors sending email through RT: Duplicate header field

2016-12-25 Thread Landon Stewart
ields? Have you tried whitelisting senders in amavisd? -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com>

Re: [rt-users] Are these log errors normal?

2016-12-21 Thread Landon Stewart
SE=16.04 DISTRIB_CODENAME=xenial DISTRIB_DESCRIPTION="Ubuntu 16.04.1 LTS" root@sbs-help:~# perl --version This is perl 5, version 22, subversion 1 (v5.22.1) built for x86_64-linux-gnu-thread-multi (with 58 registered patches, see perl -V for more detail) Thank you! -- Best regards, Steve -- Landon

Re: [rt-users] LastUpdated for tickets not working?

2016-12-19 Thread Landon Stewart
ert them to GMT before storage and convert them to the user's timezone when displaying them. RT is aware of this and already takes care of it assuming your time zone settings are correct on the server. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.c

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-09 Thread Landon Stewart
ase and make sure it works before you potentially interrupt the flow of business in production. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com> - RT 4.4 an

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-09 Thread Landon Stewart
be the first to use my own database name, username, and password who needs this tool to run. /opt/rt4/sbin/rt-setup-fulltext-index --dba root --dba-password secret Source: https://docs.bestpractical.com/rt/4.2.12/full_text_indexing.html -- Landon Stewart Lead Analyst - Abuse and Security Managem

Re: [rt-users] which scripts fire when

2016-12-07 Thread Landon Stewart
g]: Skipping Scrip #74 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353) [16980] [Mon Oct 17 16:03:55 2016] [debug]: Skipping Scrip #78 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353) -- Landon Stewart Lead Analyst - Abuse and Security Management INTERN

Re: [rt-users] RTIR: Best way for customers to see all tickets for their employees

2016-12-05 Thread Landon Stewart
TicketObj->AdminCc; #$admincclist->AddMember($groupObj->Id); #This doesn't work... my ($status, $message) = $self->TicketObj->AddWatcher( Type=> "Customer", PrincipalId => $groupObj->Id ); RT->Logger->warning("AddWatcher Status: $status"

Re: [rt-users] how to supply db credentials to rt-email-dashboards?

2016-12-02 Thread Landon Stewart
As far as I know the ~user/.rtrc file is good for both rt-crontool and the rt utility itself. I've cc'd the list in case anyone has any more info or corrections. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.

Re: [rt-users] how to supply db credentials to rt-email-dashboards?

2016-11-25 Thread Landon Stewart
the rt-email-dashboards create a file called '.rtrc'. That file should contain: server user root passwd Example: # cat ~root/.rtrc server http://localhost/rt user root passwd ohsupaihai7moR1 -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com&

Re: [rt-users] Timezone set to GMT?

2016-11-18 Thread Landon Stewart
the database, and back again; users can override this. It should be set to a timezone recognized by your server. eg: Set($Timezone, "US/Eastern"); -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com

Re: [rt-users] Unable to drag files to attach them?

2016-11-08 Thread Landon Stewart
lights up while you do it but I don't know if that works on Windows and I don't know if it's the same in all browsers. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap

Re: [rt-users] Enable devel-mode on existing RT instance?

2016-11-02 Thread Landon Stewart
such as passwords or ticket content. * Turns off caching of callbacks; this enables additional callbacks to be added while the server is running. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.in

Re: [rt-users] Mason Cache clear

2016-10-31 Thread Landon Stewart
-- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017 -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.

Re: [rt-users] CommandByMail config

2016-10-28 Thread Landon Stewart
4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017 -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com> -

Re: [rt-users] Template snippet causes template to silently fail

2016-10-26 Thread Landon Stewart
'Comment') { # something else } else { # Not a Comment or Correspond transaction } } Or something that actually does exactly what your pseudocode does: { $self->TransactionObj->Type } I have found these very helpful in the past: https://rt-wiki.bestpractical.com/wiki/CustomConditionS

Re: [rt-users] error when using custom template

2016-10-26 Thread Landon Stewart
is ticket on the ticket site. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com> - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017 -- Landon

Re: [rt-users] Seeing this error in the log

2016-10-25 Thread Landon Stewart
{ ( $status, $msg ) = $reminder->SetOwner( $args->{ 'Reminder-Owner-' . $reminder->id }, "Force" ); push @subresults, $msg; } -- Landon Stewart Lead Analyst - Abuse and Security Management INTE

Re: [rt-users] Seeing this error in the log

2016-10-25 Thread Landon Stewart
OH! I should mention that code stanza below is taken from the rt-4.4.1.tar.gz since I don't have 4.4.1 installed. On Oct 25, 2016, at 2:29 PM, Landon Stewart <lstew...@internap.com<mailto:lstew...@internap.com>> wrote: I think it has something to do with the reminders i

[rt-users] RT 4.2.9 (+ RTIR 3.2.0) Menus do not load all of a sudden this morning unless I turn $DevelMode on

2016-10-17 Thread Landon Stewart
history like it was before too but I suspect that these issues are related (javascript issues). From my browser's developer console: [cid:C0C704A7-5798-43D0-A14D-A9B693CE1756@corp.iweb.com] -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:ls

Re: [rt-users] Calculating the number of emails/replies/correspondences per ticket

2016-10-04 Thread Landon Stewart
er to get everything caught up but I only have to do it once after the second approach was finished and working. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com>

Re: [rt-users] Calculating the number of emails/replies/correspondences per ticket

2016-10-04 Thread Landon Stewart
the old CF value, record the new CF value). The net effect was that the CFs were updated only when it was necessary. This is a much more efficient way to do it. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@in

Re: [rt-users] Close tickets with email

2016-10-01 Thread Landon Stewart
u can limit it's use to certain groups and change the Queue, Owner, Status, Custom Fields, etc with it by replying to tickets with certain content at the top of the reply. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew.

Re: [rt-users] REST API; the plus-character (+) will be not processed; plain email

2016-09-20 Thread Landon Stewart
acters will be processed. Here a simple content: content= id: ticket/new Subject: Test '\+' Queue: General You should urlencode that text: $ perl -e 'use URL::Encode qw/url_encode_utf8/; print url_encode_utf8("Test +");' Test+%2B The + here is the space, the %2B is the plus sign from the string. -

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-12 Thread Landon Stewart
On Sep 12, 2016, at 2:51 PM, Pavneet Arora > wrote: This is the error that I am getting on the command line. If anyone has any insights, I would be most grateful before I dive into the switch to mod_fcgid with apache2 tonight: #

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Landon Stewart
On Sep 12, 2016, at 12:39 PM, Alex Hall > wrote: When I issue the command you suggested: Can't open perl script: no such file or directory Something seems very off about the Perl installation on this server, given that all the dependencies it can't

Re: [rt-users] Moving Tickets in Bulk

2016-09-12 Thread Landon Stewart
I would personally avoid editing the database manually. Instead I would simply stop new mail from coming in from users/staff and disable the Scrip that would send the notification until the import is done. On Sep 12, 2016, at 9:08 AM, Tim Gustafson wrote: > > We just finished

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Landon Stewart
> On Sep 12, 2016, at 12:32 PM, Landon Stewart <lstew...@internap.com> wrote: > > I would not use the repo version even without familiarity with Linux - it > would make things actually more difficult later. I would follow the > instructions exactly as they are written

Re: [rt-users] Apt source for RT dependencies?

2016-09-12 Thread Landon Stewart
I would not use the repo version even without familiarity with Linux - it would make things actually more difficult later. I would follow the instructions exactly as they are written by BestPractical from the .tar.gz on their site. One thing you can do to make life a little easier before

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Landon Stewart
Los Angeles - Q1 2017 -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com> - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractic

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Landon Stewart
; wrote: I can format the csv anyway as desired but importing as email will make me the requester for every ticket? From: Landon Stewart [mailto:lstew...@internap.com] Sent: Friday, September 9, 2016 2:38 PM To: Dunbar, Brian Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpracti

Re: [rt-users] FW: Query for custom fields using 'NOT LIKE' is no longer working

2016-09-07 Thread Landon Stewart
es in actuality. CF.{11} NOT LIKE ‘Epic’ -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com> - RT 4.4 and RTIR training sessions, and a new workshop day! https:/

Re: [rt-users] Emails causing duplicate tickets?

2016-09-07 Thread Landon Stewart
option may be removed and forced enabled in a future fetchmail version. See also: --idfile. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com> -

Re: [rt-users] Query for custom fields using 'NOT LIKE' is no longer working

2016-09-07 Thread Landon Stewart
ngle quotes around the word Epic are different than the other words that have single quotes. 'development' vs ‘Epic’ [cid:B1747A7F-2B3B-409D-9B0F-63C79811C7FC@telus] -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>

Re: [rt-users] How to backup/dump Postgre SQL

2016-08-05 Thread Landon Stewart
eg: # su postgres $ pg_dump rtdb -> /tmp/rtdb-backup OOPS # su postgres $ pg_dump rtdb > /tmp/rtdb-backup -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com>

Re: [rt-users] How to backup/dump Postgre SQL

2016-08-05 Thread Landon Stewart
to become postgres instead of just get the permissions of postgres. If that doesn't work because it doesn't have a shell try sudo but ultimately you need to be in a place you can write to while having the permissions of postgres or specify the location in the redirect. eg: # su postgres $ pg_dump rtdb

Re: [rt-users] Recover original scripts in RT

2016-07-18 Thread Landon Stewart
but without success. It sounds like you just need to recreate the global Scrip that does this: [cid:83379900-285D-4257-B334-5A7854A16D06@corp.iweb.com] -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www

Re: [rt-users] Please help with RT::Authen::ExternalAuth with nested LDAP/AD groups

2016-07-15 Thread Landon Stewart
556.1.4.803:=2', 'group' => 'RTIR_WEB_SC_ACCESS', 'group_scope' => 'sub', 'group_attr' => 'memberOf:1.2.840.113556.1.4.1941:=CN=RTIR_WEB_SC_ACCESS', 'group_attr_value' => 'OU=Groupes,OU=iWeb,DC=corp,DC=iweb,DC=com', -- Landon Stewart Lead Analyst - Abuse

Re: [rt-users] Recover original scripts in RT

2016-07-15 Thread Landon Stewart
On Jul 15, 2016, at 10:41 AM, yugi <uriboxmob...@gmail.com<mailto:uriboxmob...@gmail.com>> wrote: That one i tried already Are the emails that are not being CC'd or BCC'd coming into RT via email or are they being composed and sent from the RT interface? -- Landon Stewart

[rt-users] Please help with RT::Authen::ExternalAuth with nested LDAP/AD groups

2016-07-14 Thread Landon Stewart
b,DC=corp,DC=iweb,DC=com (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:186) [28280] [Thu Jul 14 19:14:14 2016] [debug]: Found LDAP DN: CN=Landon Stewart,OU=Utilisateurs,OU=iWeb,DC=corp,DC=iweb,DC=com (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Aut

Re: [rt-users] RT 4.2.12 and CentOS 7

2015-09-02 Thread Landon Stewart
perl5 folder and not systemwide. Which when using Request Tracker and mod_fcgid apache does not find any of the modules. Are you running 'make fixdeps' as root privileges? Landon Stewart : lstew...@iweb.com<mailto:lstew...@iweb.com> Lead Specialist, Abuse and Security Management Spécialiste principal

Re: [rt-users] ExtractCustomFields for Ticket values

2015-09-01 Thread Landon Stewart
Just an FYI, it might simplify things in the future if you access things as directly as possible. Some prefer to do this, some don't I guess. For Example - instead of: my $ticket = $self->TicketObj; $ticket->SetOwner($value) You might do: $self->TicketObj->SetOwner($value) Or even:

Re: [rt-users] single queue for multiple customers

2015-08-05 Thread Landon Stewart
In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR. https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi All, hope some one can give me some

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Landon Stewart
in the new queue. Hard to say without more information. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Landon Stewart
the whole command in double quotes. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] mail solutions

2015-05-26 Thread Landon Stewart
that this option may be removed and forced enabled in a future fetchmail version. See also: —idfile. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description

Re: [rt-users] Slow ticket search screen draw with RT 4.2.10 and PostgreSQL-9.4

2015-05-20 Thread Landon Stewart
Do you have a ton of users or some other CF with a lot of possible values that are only available (list in drop-down or an autocomplete field) to the RT super user? On May 20, 2015, at 3:13 PM, k...@rice.edu k...@rice.edu wrote: Hi RT community, I am testing the performance. When I pull

Re: [rt-users] Is setting up RT to create tickets via Gmail possible?

2015-05-15 Thread Landon Stewart
generally how it's done. If you want to use an external POP3 account you can use fetchmail or getmail to download the mail and pipe each message to rt-mailgate but all mail to the From address needs to pipe to rt-mailgate somehow so that all replies are fed to RT. Landon Stewart : lstew...@iweb.com

Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Landon Stewart
check in /var/log/* or? Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your installation might be different. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909

Re: [rt-users] User Authentication

2015-04-16 Thread Landon Stewart
create -t users add Name=userName EmailAddress=em...@address.com Password=password More information can be found here: http://requesttracker.wikia.com/wiki/CLI http://requesttracker.wikia.com/wiki/CLI Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste

Re: [rt-users] User Authentication

2015-04-16 Thread Landon Stewart
an idea that might help... Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] RT::Extension::Announce post install question

2015-04-08 Thread Landon Stewart
I could be wrong but it looks like it adds a queue called RTAnnounce and then a Custom Field for that queue called 'Announcement Groups'. Does this mysql query return an record from the Queues table? SELECT * FROM Queues WHERE Name = 'RTAnnounce'; Landon Stewart : lstew...@iweb.com Lead

Re: [rt-users] RT::Extension::Announce post install question

2015-04-08 Thread Landon Stewart
that or if I still need to. I see in the docs that running the initdb step more than once can be a bad thing. How can I tell if initdb has already been run? I would check the Makefile to see what initdb actually does and then check the database to see if it was done. Landon Stewart : lstew

Re: [rt-users] web request from custom scrip

2015-04-02 Thread Landon Stewart
.$url); my $ua = LWP::UserAgent-new; my $response = $ua-get($url); my ($status, $msg); # Set these up as empty for now ($status, $msg) = $self-TicketObj-SetPriority('100') if $response-is_success; RT::Logger-info(Ticket .$self-TicketObj-id. .$response-message); return $status; Landon Stewart

Re: [rt-users] need to run code when user presses a button

2015-03-26 Thread Landon Stewart
to the referrer (the display page in RT). Be sure to protect the page on the virtualhost somehow so it's not available to someone who should not see/use it. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com

Re: [rt-users] Custom Fields

2015-03-24 Thread Landon Stewart
checked mine (4.2.9) and it's not available, only date fields that you are probably already seeing listed as well. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc

Re: [rt-users] Custom Fields

2015-03-24 Thread Landon Stewart
of the query so the queue specific CFs are loaded. Once that is done you click Chart on the upper right. You can then use the dropdown for Show chart grouped by to select any field including custom fields. In 4.2 however you can graph by multiple custom fields at once. Example: Landon Stewart : lstew

[rt-users] Is there a way to include attachments from $Tickets{TOP} when using RT::Action::CreateTickets ?

2015-03-24 Thread Landon Stewart
a custom action module more similar to the example code I found. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP

Re: [rt-users] change queue not triggering Scrip

2015-03-20 Thread Landon Stewart
that works when using the GUI. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] Search Query Builder Issues (Space Encoding?)

2015-03-19 Thread Landon Stewart
you can visit the full URL and then change RTIR/Search/Results.html to /Search/Build.html and then click Advanced on the top right. The Query box will give you the plain text of the search you are performing for any given URL. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse

Re: [rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Landon Stewart
$content; } The above is not really tested code but I know the idea behind it works. You've got me on the attachments. I'd like to know more about that as well since attaching a file from a past update to a new a ticket update would be awesome. Landon Stewart : lstew...@iweb.com Lead Specialist

Re: [rt-users] TicketSQL to select all tickets with requestor nobody in particular

2015-03-13 Thread Landon Stewart
Our Nobody user is ID #6 so I'd use that in the TicketSQL query as: Requestor.id = 6 You can find out what your Nobody user's ID is (probably the same as ours): 1) Admin - Users - Select 2) Go to user: Nobody 3) click Go! Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-12 Thread Landon Stewart
() is that I'd, of course, only get the first value for each CF but I want all the values for each CF to be copied over. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Landon Stewart
perfectly. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 On Mar 10, 2015, at 12:15 AM, Landon Stewart lstew...@iweb.com wrote: Hello, It seems that one cannot load

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Landon Stewart
On Mar 10, 2015, at 2:29 AM, Alex Peters a...@peters.net wrote: You need to output CustomField-$cfname as the key, not CF-$cfname. CF-$cfname should work as well but more importantly nothing is being outputted there which is the problem I'm most concerned with. Landon Stewart : lstew

[rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Landon Stewart
$Tickets{'TOP'} to the newly created one. Thank you. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Landon Stewart
On Jan 29, 2015, at 3:05 PM, Landon Stewart lstew...@iweb.com wrote: In the action (commit) section of the Scrip: $self-TicketObj-Status(open); $self-TicketObj-Comment( Content = Script re-opened because CustomFieldName is .$self-TicketObj-FirstCustomFieldValue(CustomFieldName) ); Oops

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Landon Stewart
) ); Maybe? Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] Scrip for adding to the custom field based on another CF

2015-01-21 Thread Landon Stewart
) - If the condition is false then $value will equal what's between the : and the ; (semi-colon) Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed

Re: [rt-users] Warning before sending correspondence

2014-12-20 Thread Landon Stewart
might not be the answer perhaps modifying the textbox with some default text (ie. This response will be seen by customers - remove this text.) for correspondence with something they have to actually remove before typing might be a relatively simple way to achieve some warning. -- Landon Stewart

Re: [rt-users] Problem with date

2014-11-19 Thread Landon Stewart
to be converted to UTC first. More info: http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion

Re: [rt-users] how to allow subject line if update is from specific email address

2014-11-13 Thread Landon Stewart
On Nov 13, 2014, at 5:06 AM, Atif Mehboob atif.mehb...@eckoh.com wrote: Hi All, We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please? Regards, Atif Hi Atif, We do this using a scrip (in this case

Re: [rt-users] Sorting by the value of a custom field in search results *numerically*

2014-05-06 Thread Landon Stewart
Thanks for your replies guys. And thanks for adding that feature request Brent (http://issues.bestpractical.com/Ticket/Display.html?id=29638). On 2 May 2014 13:52, Landon Stewart lstew...@iweb.com wrote: Hello, It seems that the sorting by custom field in search results is always done

[rt-users] Sorting by the value of a custom field in search results *numerically*

2014-05-02 Thread Landon Stewart
Hello, It seems that the sorting by custom field in search results is always done alphabetically. For example sorting by CF that contains only integers in descending order: 4 3 2 11 1 Is there a way to sort search results by custom field numerically? -- Landon Stewart :: lstew...@iweb.com

[rt-users] How can I take a user's dashboard and making it the default for everyone

2014-03-26 Thread Landon Stewart
and any information you can offer. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- RT Training - Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] MySQL Question (joins and stuff)

2014-03-04 Thread Landon Stewart
.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus

[rt-users] MySQL Question (joins and stuff)

2014-03-03 Thread Landon Stewart
that if anyone knows of any tips to figure this out (like a primer on turning tables on their side) I'd appreciate any advice you can give me. :-D -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com

Re: [rt-users] How to grab requestor's first and last name in email address ?

2014-02-05 Thread Landon Stewart
. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] RT crashes during spreadsheet export with ...rt-server.fcgi aborted: idle timeout (3 sec)

2014-02-03 Thread Landon Stewart
of tickets in the queue will be growing approx 100 per month. Thanks in advance for your assistance! Kind regards, Alex Geo. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888

Re: [rt-users] Relationship Permissions

2014-01-23 Thread Landon Stewart
will create a reciprocal link on Ticket B pointing to A as referred to by (in this case). -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Postfix error: 500 No Host option provided

2014-01-16 Thread Landon Stewart
, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse

Re: [rt-users] Postfix error: 500 No Host option provided

2014-01-16 Thread Landon Stewart
better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart lstew...@iweb.comwrote: From the server itself what if execute the following while in an SSH session (obviously replacing the host.example.com with the correct fqdn of RT): curl

Re: [rt-users] Question

2014-01-15 Thread Landon Stewart
:* Landon Stewart [mailto:lstew...@iweb.com] *Sent:* Wednesday, January 15, 2014 3:34 PM *To:* Bryon Baker *Subject:* Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.com wrote: Hello All I have a question. What happen to the NDR message that come from

Re: [rt-users] Using Fetchmail to pipe mail into RT.

2014-01-14 Thread Landon Stewart
-- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Big size of /opt/rt4/var directory

2014-01-06 Thread Landon Stewart
start using ‘find’ in a crontab to delete them if they are a certain number of days old or something. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

[rt-users] Triggering two separate templates

2014-01-03 Thread Landon Stewart
thought of just CCing the other department when that template is used but that’s not really a viable thing to do in this case. The other department needs some data from a template that shouldn’t be sent to the requestor so the emails have to be entirely different. -- Landon Stewart :: lstew

Re: [rt-users] RT sending emails on behalf of

2013-12-20 Thread Landon Stewart
SPF and DKIM records for the sending domain (from domain). Also… I’d use these headers instead of the Sender header: From: Some Friendly Name rt-...@rt-dev.org Subject: {$Ticket-Subject} RT-Attach-Message: yes -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-18 Thread Landon Stewart
On 18 December 2013 10:07, Kevin Falcone falc...@bestpractical.com wrote: Can you download and run http://mysqltuner.pl on your database. Fun tip. You can download that with just “wget mysqltuner.pl”. There’s some redirection magic that makes it work with just that command. -- Landon

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
post. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
that caused it. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
that caused it. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

[rt-users] Looking for flattened ticket data - De-normalized RT Views originally by Kenneth Crocker KFCrocker at lbl.gov

2013-12-11 Thread Landon Stewart
required for the RT data a little extreme to figure out in my head. I know it’s a complex thing to do but it would make generating statistics and digging through the data very easy without having to code something in perl from scratch every time a new statistical report is requested. -- Landon

[rt-users] Datetime customfield’s values not being stored in ticket created with RT::Ticket

2013-11-26 Thread Landon Stewart
' = $IncidentObj-FirstCustomFieldValue('ServerType'), 'CustomField-105' = $IncidentObj-FirstCustomFieldValue('OperatingSystem'), 'MIMEObj' = $InvMIMEObj, ); Do they have to be converted to RT::Date objects or even as far as AsString to be used as the value? -- Landon

[rt-users] What’s the correct SQL syntax for a date/time custom field that’s not set?

2013-11-20 Thread Landon Stewart
or something if somehow the unset date equals 1970-01-01 0*5*:00:00” for some reason down the road. I just want to make sure I’m not setting myself up for buggy behaviour in the future. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion

Re: [rt-users] What’s the correct SQL syntax for a date/time custom field that’s not set?

2013-11-20 Thread Landon Stewart
On 20 November 2013 11:29, Alex Vandiver ale...@bestpractical.com wrote: On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote: Is using 1970-01-01 00:00:00” the only way? Currently, yes. Ok thank you. Seems like that definite value might be begging for bugs or something

Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix

2013-11-13 Thread Landon Stewart
the Request Tracker - User mailing list archive at Nabble.com. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix

2013-11-12 Thread Landon Stewart
to check this out: https://help.ubuntu.com/community/PostfixBasicSetupHowto#Local_Alias_database -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

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