[rt-users] Locking menu bar at the top of the screen

2016-06-23 Thread Lewis, Valerie
All, I was wondering if there is a way to lock the menu bar at the top of the screen in a similar way that the Ticket Action bar is locked when you scroll down. I think this would be particularly useful when there are particularly long tickets. Please let me know if there is a way to do this

[rt-users] Possible problem with From and BCC being the same?

2015-03-16 Thread Lewis, Valerie
All, I have an online form that I am using to create tickets in RT for Data and/or Report Requests. The way that the requests are getting to RT is in the Completion email message, I am BCCing the address that is forwarding to the queue. Unfortunately the form maker doesn't allow a noreply

[rt-users] Queue Admin, not RT Admin

2015-02-05 Thread Lewis, Valerie
I have recently become one of the campus administrators for our RT system. As a result, I am fielding a lot of requests from staff for privledges to different queues. One in particular is a director within IT wanting to be admin for queues that pertain to his department. I have gone into the