[rt-users] ExtractCustomFieldValues to populate select box

2015-06-15 Thread Lisa Tawfall
Hi, I'm trying to use the ExtractCustomFieldValues plugin to auto-populate a select box. It's working find for fields where you enter text, but not select boxes. I assume this is because I need to pass it an id number (stored in the database) rather than a text string value. Has anyone figured

[rt-users] How to get Assets working within in RTIR

2015-03-19 Thread Lisa Tawfall
Has anyone gotten the Assets extension to work within the RTIR interface? i.e. I'm trying to get the 'Add Asset' widget to show up on the ticket display under RTIR. They work fine independently of each other, but I want to be able to do the same sort of asset tagging within RTIR as regular RT.