Re: [rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

2014-08-25 Thread Lists
Hi Kevin, I cannot reproduce it on demo.bestpractical.com but I can reproduce it on my TEST server. So at least I am consistent with my mistakes. Thanks, Dave On 8/24/2014 5:24 PM, Kevin Falcone wrote: On Fri, Aug 22, 2014 at 03:48:57PM -0500, Lists wrote: Other than a few custom fields

Re: [rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

2014-08-22 Thread Lists
:34:44PM -0500, Lists wrote: I recently upgraded our company ticketing system to 4.2.6 and noticed that we can no longer attach more than one file at a time when opening a ticket. I'm unable to replicate this on 4.2-trunk or on issues.bestpractical.com What local modifications and extensions do

[rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

2014-08-21 Thread Lists
Hi, I recently upgraded our company ticketing system to 4.2.6 and noticed that we can no longer attach more than one file at a time when opening a ticket. I will try to describe the behavior. 1. Open new ticket in any queue 2.Click browse button next to Attach: 3. Browse for a file and

[rt-users] RT Performance Tuning

2014-08-13 Thread Lists
Hi All, I am getting ready to deploy RT 4.2.6 to a large population of users. We are currently running RT 3.8.1 so I expect they will see a pretty good speed improvement. I was wondering if there are any other tweaks or optimizations I can make to Apache and MySQL to increase performance

Re: [rt-users] Couldn't find Ticket for reminder XXXXX Please contact administrator. AFTER 3.8.1 to 4.2.5/6 upgrade

2014-07-24 Thread Lists
this will be a wide spread issue, so I will just tell end users to do the same once the new ticket system is brought online. Thanks, Dave On 7/24/2014 10:15 AM, Kevin Falcone wrote: On Mon, Jul 21, 2014 at 10:58:03AM -0500, Lists wrote: I have been working on upgrading our production RT 3.8.1 install

[rt-users] Couldn't find Ticket for reminder XXXXX Please contact administrator. AFTER 3.8.1 to 4.2.5/6 upgrade

2014-07-21 Thread Lists
Hi, I have been working on upgrading our production RT 3.8.1 install to RT 4.2.6 and am almost ready to deploy to production. The only issue I am having is after the upgrade process, when I log in I am seeing missing reminders. As I posted earlier, I was originally trying to do some

[rt-users] RT Shredder - More Questions

2014-06-23 Thread Lists
OK, so I am making a little more progress. I am running the rt-shredder script from /opt/rt3/sbin against my rt3 database. That seems to work a little better! I have tickets in my rt3 database that were created as far back as 2006-11-29. My goal is to keep the last three years of tickets

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

2014-06-23 Thread Lists
Thanks for the info Alex, I appreciate it and will give it a try. Dave On 6/23/2014 11:29 AM, Alex Vandiver wrote: On 06/20/2014 07:16 PM, Lists wrote: When I run this against the database I am trying to upgrade, I get: mysql select count(*) from Attributes; +--+ | count

[rt-users] rt-shredder madness

2014-06-20 Thread Lists
Hi, I have been trying to run rt-shredder to clean up my database before upgrading and an unable to get it to work. I have been following the syntax either as presented by the ./rt-shredder --plugin help-Tickets as well as what is documented in the 4.2.5 section of the website and nothing

Re: [rt-users] rt-shredder madness

2014-06-20 Thread Lists
this is a test server so if I break something it's not critical. Thanks, Dave On 6/20/2014 10:32 AM, Kevin Falcone wrote: On Fri, Jun 20, 2014 at 10:26:38AM -0500, Lists wrote: I have been trying to run rt-shredder to clean up my database before upgrading and an unable to get it to work. I have been

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

2014-06-20 Thread Lists
. Is there additional logging/debug I can turn on or log files elsewhere I can check to see what is happening? Thanks, Dave On 6/20/2014 10:16 AM, Alex Vandiver wrote: On 06/19/2014 03:24 PM, Lists wrote: [snip] Please keep all replies on-list. I will try the upgrade-database again. The script did not report

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

2014-06-20 Thread Lists
On 6/20/2014 2:39 PM, Kevin Falcone wrote: On Fri, Jun 20, 2014 at 12:26:11PM -0500, Lists wrote: The make upgrade-database process runs for a short while and this is what I get from the command line. Proceed [y/N]:y Processing 3.8.2 Now inserting data. [25360] [Fri Jun 20 15:49:26 2014

[rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

2014-06-19 Thread Lists
Hi, As I have posted recently, I am working on upgrading our current production RT 3.8.1 to RT 4.2.5 I have a working copy of RT 3.8.1 on my test server including a copy of our current production database which is over 18 gig of old data. I have imported this database into RT 4 and when I

Re: [rt-users] RT Database pruning before moving to new server

2014-06-05 Thread Lists
$RootDBuser -p$RootDBpassword -h$DBhost rt4 --ignore-table rt4.sessions db_backup.sql (or just truncate it after importing into the new server) - Brent -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Lists Sent: Wednesday, June 04, 2014 8

Re: [rt-users] RT Database pruning before moving to new server

2014-06-05 Thread Lists
Thanks Kevin, this may do the trick. Still being new to RT, I missed this. On 6/5/2014 11:27 AM, Kevin Falcone wrote: I'm interested to hear from everyone too, as one of these days I hope to drop out some unnecessary attachments from the database. One thing that I found in our environment is

[rt-users] RT Database pruning before moving to new server

2014-06-04 Thread Lists
Hi, I am new to the RT lists as well as new to the administration of the RT product. My company has used RT for many years but was maintained by another admin. I have been asked to upgrade our RT system from version 3.8.1 running on CentOS 5.9 to version 4.2.4 running on CentOS 6.5. Our

[rt-users] Upgrade / Migration Help from version 3.8.1 to 4.2.3

2014-04-19 Thread Lists
Hi, I am new to the RT lists as well as new to the administration of the RT product. My company has used RT for many years but was maintained by another admin. I have been asked to upgrade our RT system from version 3.8.1 running on CentOS 5.9 to version 4.2.3 running on CentOS 6.5. Since

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
this: {$RT::WebURL}SelfService/Display.html?id={$Ticket-id()}user={$Transaction-CreatorObj-Name}pass={$pass} inside $pass you sent out the plain text password and i think, the login method with the link will also have the plaintext pass. Torsten 2010/8/29 Codatel Lists li...@codatel.com.aumailto:li

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
?id=139user=reques...@email.compass=$pass ?? 2010/8/30 Codatel Lists li...@codatel.com.aumailto:li...@codatel.com.au I have tried that and I get the following result. The password is blank http://rt.mydomain.com/ticket/SelfService/Display.html?id=139user=reques...@email.compass= On 30/08/2010

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
what do you mean by parse it through john? On 30/08/2010, at 10:12 PM, Torsten Brumm wrote: Damn, you are right, for users with a password this will not work. Hmmm, possibly other guys have better ideasparse it through john and then you have it plain text :-( 2010/8/30 Codatel Lists li

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
This would be pretty difficult and beyond me for sure into RT Isnt there a way I can fetch the plain password with the RT framework? On 30/08/2010, at 10:49 PM, Marouane HIMDI wrote: Torsten talks about this tool ttp://www.openwall.com/john/ Le 30/08/2010 14:19, Codatel Lists a écrit : what

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
: On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote: pass= is part of the link to be displayed {{$Transaction-CreatorObj-__Value} is the variable data which the system should fetch On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: I suspect

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
it implemented On 31/08/2010, at 1:42 AM, Kevin Falcone wrote: On Tue, Aug 31, 2010 at 01:19:32AM +1000, Codatel Lists wrote: I think its because the $pass value is only generated if the auto password generation script finds that the email from a new user. If the email is not from a new user

Re: [rt-users] Wiki redux

2010-08-30 Thread Codatel Lists
I have found this line in a folder in the rt home directory. anyone know what it means or if this is something I can use in my autoreply /RTHOME/RT/Test/Web.pm:$self-get($url . ?user=$user;pass=$pass); On 31/08/2010, at 1:46 AM, Thierry Thelliez wrote: Hello, I just found this link

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Codatel Lists
, Kevin Falcone wrote: On Tue, Aug 31, 2010 at 01:19:32AM +1000, Codatel Lists wrote: I think its because the $pass value is only generated if the auto password generation script finds that the email from a new user. If the email is not from a new user then the script is not activated

[rt-users] RTAddressRegexp

2010-08-30 Thread Codatel Lists
In the rt config file I have the following line Set($RTAddressRegexp , '^...@rt.mydomain.com$'); when I create a queue called n...@rt.mydomain.commailto:n...@rt.mydomain.com I get a message in the queue config screen saying RTAddressRegexp option in the config doesn't match

[rt-users] Auto Login Link in autoreply with password

2010-08-29 Thread Codatel Lists
I am trying to setup my autoreply so that it has a direct link for the requestor to click and he can be logged straight into the RT. I am new to the eco system and have been playing around with it over the past few days. Ive hit a roadblock and am hoping someone can help me out. I have inserted

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-29 Thread Codatel Lists
pass= is part of the link to be displayed {{$Transaction-CreatorObj-__Value} is the variable data which the system should fetch On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Why not use: $pass instead of:pass={$Transaction-CreatorObj-__Value Torsten

Re: [rt-users] Help Regarding Rotating Log File RT.Log

2009-10-06 Thread lists
Use the standard log rotator Sent via BlackBerry from T-Mobile -Original Message- From: Varun varun.v...@elitecore.com Date: Tue, 6 Oct 2009 11:16:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] Help Regarding Rotating Log File RT.Log

[rt-users] Server error (Invalid argument) using CLI tool

2009-09-10 Thread RT Lists
Hello all! I'm running into a strange issue using the RT CLI tool on OSX 10.5.8 and have exhausted my (limited) Perl troubleshooting capabilities. Running the following (or any other query): $ RTUSER=username RTPASSWD=password RTSERVER= https://www.servername.com/rt; ./rt ls status='open'

Re: [rt-users] restart apache failled

2009-09-02 Thread lists
Install Net::LDAP Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT

[rt-users] Sending a notification from a scrip custom action

2009-03-04 Thread change+lists . rt
How would I send a notification using a template from within a scrip custom action? The users for one RT instance I'm setting up wants to allow correspondence on existing tickets via email, but not allow new tickets to be created by email (there are some important mandatory custom fields they

Re: [rt-users] RT 3.8 and FastCGI out of memory via http but not https *SOLVED*

2009-02-25 Thread change+lists . rt
On Wed, 25 Feb 2009 16:26:49 +0300, Ruslan Zakirov ruslan.zaki...@gmail.com said: You MUST read UPGRADING.mysql This was not obvious from the wiki documentation or output from make upgrade or the rt-upgrade-database script. ___

Re: [rt-users] create tickets on the commandline

2008-05-21 Thread RT Lists
Hi Mike, If you haven't already, take a peek at some of the CLI tool documentation on the wiki: http://wiki.bestpractical.com/view/CLI According to this, the CLI tool supports custom fields in 3.6.x: http://www.gossamer-threads.com/lists/rt/users/66503?search_string=cli%20custom%20fields;#66503

Re: [rt-users] E-mail

2008-05-05 Thread RT Lists
Hi there, Would you mind posting your fetchmail configuration? -Matt On Sun, May 4, 2008 at 3:17 AM, IT GUY [EMAIL PROTECTED] wrote: Hello, My problem now is, when I reply with the Ticket ID as the subject, my message doesn't go where it is supposed to be going. Instead a new ticked is

Re: [rt-users] Link issues in the Tickets section (ie: static search)

2008-05-02 Thread RT Lists
Hi Nelson, Forgive me if I'm covering what you've tried already. To start out, in your RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an example, here's the relevant settings from an existing RT setup: Set($WebPath , /rt); Set($WebBaseURL , http://10.0.0.15:$WebPort;); This

[rt-users] Issue resolving tickets in SelfService

2008-04-29 Thread RT Lists
Hello all! I've run into a minor annoyance in the SelfService interface of our RT 3.6.6 install at work. If an unprivileged requestor attempts to resolve an open ticket, the ticket will be set to Resolved but then re-open immediately due to their correspondence being added to the ticket *after*

[rt-users] Delete Perl?

2008-04-26 Thread Chris Mason (Lists)
I continue to have show-stopping problems on one server that ran RT until I tried to upgrade. I have been able to install RT on other machines with no problems. Is there a way to delete Perl and start again? I think that would be much more efficient than wading through the tons of perl

[rt-users] rt-mailgate not delivering mail

2008-04-22 Thread Chris Mason (Lists)
My RT install has been running fine for a couple of years until a recent routine upgrade of the packages. Since then, no mail has been able to get to RT. I tested with cat /usr/bin/test |/etc/smrsh/rt-mailgate --queue sales --action correspond --url http://mail.globaltradinglimited.com/rt and

[rt-users] Paid assistance

2008-04-22 Thread Chris Mason (Lists)
I have spent three days trying to get my RT installation working, I have given up in frustration. It seems any minor item out of whack causes a complete failure in RT. I have asked for help on this mailing list but no-one has offered any insights into the problems I am experiencing. Is there

[rt-users] Upgrade installation - user is logged out every page

2008-04-21 Thread Chris Mason (Lists)
I upgraded from 3.4.1 and had problems with the database, even after running the 3.5.1 upgrade. I did a clean install as a test to a new database. RT is up and running, but the user is logged out after clicking every link. I see this messge in /var/log/messages Apr 21 18:49:11 server7 RT:

Re: [rt-users] LDAP integration works great EXCEPT group membership test

2008-03-03 Thread RT Lists
when I sent the message. -Matt On 3/1/08, Mike Peachey [EMAIL PROTECTED] wrote: RT Lists wrote: These are the lines for our LDAP group settings in RT_SiteConfig.pm: # If you set these, only members of this group can auth via LDAP Set($LdapGroup, 'cn=RT,ou=ITST,ou=Everyone,dc=domain,dc=tld

Re: [rt-users] Adding queue to RSS feed

2008-03-03 Thread RT Lists
Hi William, Try $Ticket-QueueObj-Name instead. -Matt On 3/2/08, William McKee [EMAIL PROTECTED] wrote: Hi all, I've written a script to read an RSS feed of my open tickets and generate ToDo tasks for my Palm. I've got the title, description and date being added to the entries but would

[rt-users] LDAP integration works great EXCEPT group membership test

2008-02-29 Thread RT Lists
Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

[rt-users] LDAP integration works great EXCEPT group membership test

2008-02-29 Thread RT Lists
Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

[rt-users] LDAP integration works great EXCEPT group membership test

2008-02-29 Thread RT Lists
Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

[rt-users] LDAP integration works great EXCEPT group membership test

2008-02-29 Thread RT Lists
Good day all! I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate with our Windows 2003 Active Directory, as per http://wiki.bestpractical.com/view/LDAP. It seems to be working quite nicely (including authentication and user record field population), with one exception:

Re: [rt-users] Is a saved charts list on the home screen possible?

2008-02-06 Thread RT Lists
Hi Sean, Did you have any luck with this? I thought it was a great idea, but after poking around on my 3.6.6 instance I haven't been able to determine how it's done. Thanks! -Matt On 2/5/08, Sean McCreadie [EMAIL PROTECTED] wrote: Im running 3.6.6, the latest version, I must be missing it,

Re: [rt-users] Undefined subroutine Scalar::Util::weaken

2007-11-12 Thread lists-rt
On Mon, Nov 12, 2007 at 11:52:13AM +, bijayant kumar wrote: Hello list, I was using RT on my production server successfully. We were not using RT from sometime. We decided to use RT from today. Tickets are generating and getting resolved, all things are working well except the email

[rt-users] Install RTFM in another directory

2006-11-27 Thread Chris Mason (Lists)
I have two RT installations, /opt/rt and /opt/rt-second and I need to install RTFM in /opt/rt-second. I don't see any parameter in the Makefile that will allow me to change it. The RTFM manual says: Edit RTFM's makefile to point to your RT 3 instance. I don't see anything to edit. What am I

[rt-users] Remove attachments by setting contect to null

2006-11-13 Thread Chris Mason (Lists)
My database has grown huge because our clients seem to feel it is important they us pictures to our ticket system. Although we have only 27K tickets, the database is 1.7 GB and the time to display a ticket has become in excess of five seconds. I don't need any of these attachments, is there I

[rt-users] Install on Redhat ES3 - DBIx::SearchBuilder 1.35...MISSING

2006-11-11 Thread Chris Mason (Lists)
I am upgrading to rt-3.4.6. I install DBIx-SearchBuilder by rpm: rpm -Uvh perl-DBIx-SearchBuilder-1.38-3.noarch.rpm I run: perl sbin/rt-test-dependencies --with-mysql --with-fastcgi --verbose and I get: DBIx::SearchBuilder 1.35...MISSING DBIx::SearchBuilder version 1.35

[rt-users] Question about RT CLI custom field / web-interface

2006-08-22 Thread lists
Can you elaborate on this. I can't seem to figure out how to display my custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1 Carl Jens, RT-3.5.8 supports CF. Jens Andersson wrote: We're planning to build our own webinterface to use when creating tickets. We need to use