[rt-users] scrip to delete a Cc adress in a ticket

2015-08-31 Thread Loïc Cadoret
Hi RT user followers ! I need your help on my scrip creation. Here is my need : I would like to delete a Cc address if this address is the same that the RT queue response mail address. We are running RT 3.8.11 (update to RT 4.2.x is currently not an option) I need that because the email

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Loïc Cadoret
Hi, Two sperate emails are usefull two clarify the two roles (Correspond and Comment a ticket). When you select correspond, an email will be sent two the requestor and Ccs of the ticket whilst nothing will be sent to the requestor when using comments. It is usefull if you use a queue to

Re: [rt-users] Change RT email address

2015-05-29 Thread Loïc Cadoret
. There is no other user, with that email. I have tried changing the RT_SiteConfig.pm, searching the database, etc. No luck Thanks in advanced. On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret lcado...@keyyo.com mailto:lcado...@keyyo.com wrote: Well by reading again the thread

Re: [rt-users] Search for tickets a user has updated in a given time period

2015-05-19 Thread Loïc Cadoret
If I understand correctly what you want to do, search for tickets that have been updated between two dates, you should use the Query Builder (something like LastUpdated '2015-05-16' AND LastUpdated '2015-05-18' should match your query). You can play with a large panel of criterias and by

Re: [rt-users] Change RT email address

2015-05-19 Thread Loïc Cadoret
: On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference

Re: [rt-users] Change RT email address

2015-05-18 Thread Loïc Cadoret
Hi Richard, What email adress would you like to change ? Is it the one used by a queue when commenting or responding to a ticket or the one used by RT system ? For the first part of my answer, check out in the queue configuration directly in the WebUI, for the second part, check out the

Re: [rt-users] Change RT email address

2015-05-18 Thread Loïc Cadoret
Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) Loic Cadoret IT Technician Keyyo Le 18/05/2015 13:04, Jaime Kikpole a écrit : There is a regular expression in RT_Config.pm. Look for it, read the directions, and then make any needed adjustments in RT_SiteConfig.pm (not

Re: [rt-users] Queues, surveys for agents, and forms

2015-05-06 Thread Loïc Cadoret
from one office to another (and the only person who can decide where it goes next is the agent in the office sending it). On Mon, May 4, 2015 at 7:54 PM, Loïc Cadoret lcado...@keyyo.com mailto:lcado...@keyyo.com wrote: Hi Geico, 1. Is there some documentation on how to set up multiple

Re: [rt-users] Freeze the requestor field

2015-05-04 Thread Loïc Cadoret
Hi, I think you should look at the rights granted in your queue. I guess that remove the right to modify ticket should help. To be sure about what to do and know the properties of each rights, I suggest you to read the documentation here :

Re: [rt-users] Queues, surveys for agents, and forms

2015-05-04 Thread Loïc Cadoret
Hi Geico, 1. Is there some documentation on how to set up multiple queues? Our university has several different offices that need separate queues, and while allusions are made to queues and associated lifecycles, I could not find much on how to set up independent queues in the first place.

Re: [rt-users] script to check out if max attachment size is reached

2015-03-09 Thread Loïc Cadoret
, Best regards Loic Cadoret IT Technician Keyyo Le 06/03/2015 18:10, Alex Vandiver a écrit : On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret lcado...@keyyo.com wrote: Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached

[rt-users] script to check out if max attachment size is reached

2015-03-06 Thread Loïc Cadoret
Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached and if so, send an autoreply to the requestor informing him that his documents are too heavy. Indeed, customers send documents to our customer services but