[rt-users] WorkflowBuilderRules help

Hi, i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create rules the script return this error (for every perl modules) Can't locate RT/Config.pm in @INC suggestions? It's possible to create a rule which depend from the customfield value, so different values need

Re: [rt-users] can't quickly create ticket

Elias -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marco Avvisano Sent: Monday, October 06, 2008 2:26 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] can't quickly create ticket I use 3.8.1, when i try to create quickly ticket, also

[rt-users] custom fields validation

I would like to have a custom field alphanumeric min 1 max 8 char I try to use: (?#alfanum max 8)^[a-zA-Z0-9]{1,8} $ but don't work. i know very little regular expression .. what's is wrong in my rexp? thanks for help, Marco ___

Re: [rt-users] custom fields validation

at 11:37:15AM +0200, Marco Avvisano wrote: I would like to have a custom field alphanumeric min 1 max 8 char I try to use: (?#alfanum max 8)^[a-zA-Z0-9]{1,8} $ but don't work. i know very little regular expression .. what's is wrong in my rexp? You seems to have a space char before

[rt-users] can't quickly create ticket

I use 3.8.1, when i try to create quickly ticket, also from root, i get this error message: can't quickly create ticket in queue DBA because some cfs need to be set, please go to normal ticket creation page to do that. any suggestions, Marco ___

Re: [rt-users] Subject required

PROTECTED] wrote on 09/29/2008 08:43:50 AM: On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote: On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote: It's possible in 3.8.1 configure a way to ensure that a ticket will always have a Subject

Re: [rt-users] RT requiring login for every click

. * Marco Avvisano Regione Toscana - Giunta Regionale Direzione Generale Organizzazione - Servizio I.I.T.R. Via di Novoli, 26 - 50127 Firenze (Italy) Tel. +39.055.438.3809 - Fax +39.055.438.5101 e-mail: [EMAIL PROTECTED

Re: [rt-users] errors on 3.6.5

I resolved after upgrading mysql server thanks for your suggestions Marco - Original Message - From: Jesse Vincent [EMAIL PROTECTED] To: Marco Avvisano [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Friday, October 05, 2007 9:51 PM Subject: Re: [rt-users] errors

Re: [rt-users] errors on 3.6.5

::Ticket=HASH(0x9d5bcc0)') called at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 67, referer: http://monit.regione.toscana.it/index.html M. On Wed, Oct 03, 2007 at 01:22:47PM +0200, Marco Avvisano wrote: I have installed Rt 3.6.5 ( Red Hat Enterprise Linux ES release 3), and i see

[rt-users] scrip - unzip and upload files

Hi, i'm starting to use rt 3.6 from a little time .. someone have made a scrip that unzip ad upload files from attachments? thanks in advance for your helps Marco ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Statistics revisitation

I would like too thanks Marco - Original Message - From: Jared Hanks To: Roy El-Hames ; Mathew Snyder Cc: RT Users Sent: Sunday, January 21, 2007 12:51 AM Subject: RE: [rt-users] Statistics revisitation I would like this too. Thanks, Jared Hi Nick;

[rt-users] ticket creation failed

Hi all, i'm new to RT ...i'm tryng to configure mailgate .. I would like that the mails to postmaster automatically create tickets on RT I have added in /etc/alias this lines postmaster: |/etc/smrsh/rt-mailgate --queue Posta --action correspond --url http://my.rt.server/; postmaster:

Re: [rt-users] RTx-Shredder question

On Wed, Aug 09, 2006 at 10:47:16AM +0200, Marco Avvisano wrote: I'm trying to use RTx-Shredder on RT 3.6.0 from command line: /opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename' and return this error: [crit]: Couldn't wipeout object: Can't call method IsLocal