Re: [rt-users] Sending attachment via comment not coming back

2007-12-07 Thread Matt Pounsett
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Dec-07, at 09:20, Asrai khn wrote: Any idea how to make rt to deliever emails have attachments size upto 10mb? It could be your mail server, not RT, that's imposing the limit (actually, I think it's very likely). Have you tried just

[rt-users] RT not generating email for CCs/AdminCCs

2007-12-06 Thread Matt Pounsett
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 We've just recently upgraded our RT install to version 3.6.5. It looks like, under the new version, CC users and AdminCC users aren't receiving email about ticket updates. Requesters *are* getting email, so I know RT is capable of sending.

Re: [rt-users] RT not generating email for CCs/AdminCCs

2007-12-06 Thread Matt Pounsett
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Dec-06, at 13:21, Kenneth Crocker wrote: Matt, Navigate to CongifurationGlobalScrips and tell me what scrips are listed. Then, navigate to CongifurationQueues(select the queue we are discussing)Scrips and tell me what scrips are

Re: [rt-users] Recurring signin with 3.6.4

2007-12-05 Thread Matt Pounsett
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Dec-05, at 08:49, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? I'm not sure about Craig and Kenn, but we're using local files for

Re: [rt-users] Re: corrupted attaches

2007-11-26 Thread Matt Pounsett
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Nov-26, at 10:34, Nikita Gubenko wrote: Problem fixed by ALTER TABLE Attachments CHANGE Content Content LONGBLOB NULL; Thanks, this fixed a similar issue on RT 3.6.5 that I've been seeing, but hadn't had time to track down yet. Worth

Re: [rt-users] Unexpected session timeouts, RT 3.6.5

2007-11-21 Thread Matt Pounsett
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Okay, so I've temporarily given up on trying to debug this. I'm using the workaround of forcing RT back to using Apache::Session::File, which has appeared to work. For posterity, here's everything I know about the problem along with some