[rt-users] Assistance with KPI tracking with RT.

2015-05-13 Thread Matthew Crozier
Hello all,

I need a little bit of guidance/help with implementing below:

1.Count of cases acknowledged (where an email has been received to 
a case and a comment or outgoing correspondence has been recorded on the same 
day)
2.Count of cases unacknowledged

Can anyone steer me in the right direction?

Thanks,
Matthew


[rt-users] Issues with Article Permissions

2015-03-04 Thread Matthew Crozier
Hello all, 

 

I'm having an issue when attempting to create a new article as the root
(SuperUser rights) account. It simply says Permission denied

 

I'm at a bit of a loss here. Root user has access to everything. Perhaps
there is an issue with our configuration somewhere, but unsure. 

 

Has anyone else experienced this? 

 

Thanks, 

Matthew