[rt-users] Address field behavior with RT 4.0.1 upgrade
We just upgraded to RT 4.0.1 and we've noticed that when creating or editing tickets, the Requestor, Cc, and Admin Cc field seems to have remember any e-mail address which has been part of any ticket somewhere along the line. How do you disable this behavior? We really don't want auto-search and completion for these fields. The main reason is that we use RT internally and limit access from the outside world to our RT queues. It's extremely easy to add addresses to these fields now that it seems to pick up any e-mail address in the system. Is it possible to turn this off within RT so it's not seeming to collect e-mail addresses in this fashion? Regards, Max 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Address field behavior with RT 4.0.1 upgrade
On 7/12/2011 3:20 PM, Max Hetrick wrote: Ok, so I found where this is a new feature with the 4.0.1 release. I see where to adjust what fields and how you want the fields to behave. But, I see no place or how to make this go back to the old way of a text field. Sorry to keep responding to myself. I realize what's going on here now is that the Requester, Cc, and Admin Cc fields are using Autocomplete on both privileged and unprivileged users. When a user in the past has created a ticket, they get an unprivileged user account created automatically. Is there a way to limit the Autocomplete to only search for privileged users in the system? Thanks, Max 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Address field behavior with RT 4.0.1 upgrade
On 7/12/2011 2:18 PM, Max Hetrick wrote: We just upgraded to RT 4.0.1 and we've noticed that when creating or editing tickets, the Requestor, Cc, and Admin Cc field seems to have remember any e-mail address which has been part of any ticket somewhere along the line. How do you disable this behavior? We really don't want auto-search and completion for these fields. The main reason is that we use RT internally and limit access from the outside world to our RT queues. It's extremely easy to add addresses to these fields now that it seems to pick up any e-mail address in the system. Is it possible to turn this off within RT so it's not seeming to collect e-mail addresses in this fashion? Ok, so I found where this is a new feature with the 4.0.1 release. I see where to adjust what fields and how you want the fields to behave. But, I see no place or how to make this go back to the old way of a text field. Regards, Max 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Address field behavior with RT 4.0.1 upgrade
On 7/12/2011 4:23 PM, k...@rice.edu wrote: What about: Set($EmailCompletionLdapDisabled, 1); Since whether a user is privileged or not is only in the RT DB. You may need to edit the module code to restrict the results further. No luck there. Ok, thanks for the hint. I found the module paths. I'll have to consult with our resident Perl guru to see about that. I appreciate it. Regards, Max 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Address field behavior with RT 4.0.1 upgrade
On 7/12/2011 5:57 PM, Kevin Falcone wrote: Ken - that's the config for RTx-EmailAddress, not for RT core. As Tom notes later in the thread, we'd take a patch to add a config for this to core. Thanks, Tom and Kevin. Since I'm not a programmer, I'll speak to the Perl guy at my employer and see if this is feasible for him to do. Thanks for the information! Regards, Max 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] firefox4 textbox missing
On 03/30/2011 08:22 AM, Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I just upgraded to FF4 on Windows 7 yesterday, and everything is working fine for my installation. Do you happen to have an add-on installed that would be causing you grief? Or, check your settings in the preferences and try setting everything back to defaults for the message composer, if they are changed. Regards, Max
Re: [rt-users] RT installation via RedHat?
Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. This one seems to work pretty well for new installations. http://www.ptitov.net/2008/07/request-tracker-installation-o.html Regards, Max ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
