[rt-users] Custom Fields Clearing After Ticket Update or Create

2013-10-07 Thread McLean, Devin 
Hello,

We are having a problem where some tickets custom fields are being cleared 
after being updated. At first, we thought it was only when someone tried to 
create a ticket with an attachment, but it has also been happening when someone 
makes a change to a ticket that has already been created with custom fields 
that were already there. Has anyone else seen this issue?



Best Regards,


Devin


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RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] RT 4.2.0 Custom Field Groups

2013-10-04 Thread McLean, Devin 
Has anyone figured out how to do custom field groups? There doesn't seem to be 
any documentation on this yet.




-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training