[rt-users] Using qx in scrip to run a shell script?
I was curious if it is possible to use the perl 'qx' or similar command inside of a custom action scrip to run a system level shell script. My goal is to automate the process of restarting a system service or daemon. I tried putting a couple of qx commands in the scrip. No errors, but no restart either. Peter RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Using qx in scrip to run a shell script?
Yeah, probably a bad idea to be using RT scrips to do this from a security standpoint, but when it didn't work it peaked my curiosity. I'll play with rights to see if this is indeed the only reason it didn't work... Thanks for the reply! Peter -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Friday, October 01, 2010 12:08 PM To: Peter Roosakos Cc: rt-users Subject: Re: [rt-users] Using qx in scrip to run a shell script? On Fri, Oct 1, 2010 at 14:58, Peter Roosakos proosa...@yahoo.com wrote: I was curious if it is possible to use the perl qx or similar command inside of a custom action scrip to run a system level shell script. My goal is to automate the process of restarting a system service or daemon. I tried putting a couple of qx commands in the scrip. No errors, but no restart either. Unless it's poorly configured, your webserver should not be root and therefore iughtn't not have the rights to do this. Although more complex, if I were keen on such functionality, I'd have the script send a magic cookie to an alias connected to a script that does your dirty deed. Security of said script is left as a a blanket for the user to throw right out the door, but rejecting messages not originating on localhost would be a start. Otherwise have you considered *shudder* SNMP? -- Cambridge Energy Alliance: Save money. Save the planet. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] ExternalAuth over Public Network?
I was curious if ExternalAuth assumes a secure network (private, VPN, etc.), or if it can securely authenticate to an LDAP/AD server over a public network (ssl, etc.). I didn't find any general security/configuration discussions on the list. Any comments? Peter RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] WikiText as RTFM Content
Is anyone using WikiText fields to create formatted content for their RTFM Articles? If so, I've noticed that including an article in an email reply includes the wikitext field content unformatted, which is a bit user unfriendly. I was curious if anyone has found a workaround for this? I'm thinking maybe either an extension that converts from Wiki to RTF/HTML, or an extension that modifies the 'include RTFM Article' function to simply include a link to the wiki article instead of the article itself (from within /Ticket/Update.html). Peter Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM Saved Searches on Dashboards
I'm curious if anyone is using RTFM saved searches as queries on dashboards. They show up in the 'Available' selection box as 'Article: SavedSearchName', but when added to the dashboard shows an error could not find component for path '/Search/Elements/Article'. Peter Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Read User Custom Field of Ticket Originator
It sounds like you want something like
$self-TicketObj-CreatorObj-FirstCustomFieldValue('...')
-kevin
That did the trick, thanks!
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[rt-users] Read User Custom Field of Ticket Originator
I was curious if anyone could point me to sample code snippet that would allow me to retrieve the value of a user custom field associated with the original requestor/originator of a ticket generated from an incoming email, from within a Scrip. The ultimate goal is, on create of a new ticket in the queue associated with email generated tickets, inspect a custom field for the requestor of that ticket, and move the ticket to another queue based on the value of the requestor's custom field. I have found lots of examples to read values of custom fields associated directly with the ticket, but not user custom fields associated with the original requestor. Thanks, Peter Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM 2.4.2 and SQLite?
The specific error message upon attempting make initdb after successful make install is: Couldn't finish 'schema' step. ERROR: Couldn't find schema file(s) '*' ...returned with error: 65280 make: *** [initdb] Error 255 The specific error messages generated when trying to create a class AFTER installing RTFM by using acl.Pg and schema.Pg to install on SQLite are: [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [warning]: Use of uninitialized value $_[1] in join or string at (eval 2749) line 2, GEN73 line 47. ((eval 2749):2) [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [warning]: Use of uninitialized value in numeric ne (!=) at /home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes/ Modify.html line 137, GEN73 line 47. (/home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes /Modify.html:137) [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [warning]: Use of uninitialized value in join or string at /home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes/ Modify.html line 57, GEN73 line 47. (/home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes /Modify.html:57) [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [warning]: Use of uninitialized value in join or string at /home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes/ Modify.html line 63, GEN73 line 47. (/home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes /Modify.html:63) [Wed Mar 3 20:06:09 2010] [crit]: HasRight called with no valid object (/home/vadmin/Downloads/rt-3.8.7/bin/../lib/RT/Principal_Overlay.pm:322) [Wed Mar 3 20:06:09 2010] [warning]: Use of uninitialized value in join or string at /home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes/ Modify.html line 67, GEN73 line 47. (/home/vadmin/Downloads/rt-3.8.7/local/plugins/RT-FM/html/Admin/RTFM/Classes /Modify.html:67) Peter ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM 2.4.2 and SQLite?
I'm currently running a development environment with RT 3.8.7 in development mode and SQlite. I downloaded RTFM 2.4.2 and attempted to install. Make initdb failed, as it could not find the appropriate schema file. I took a peek in etc and it appears that there are schema files for mysql, postgres, oracle, but none for SQLite. I tried using the postgres schema and acl files by copying to schema.SQLite and acl.SQLite. Make initdb succeeded with no errors. Creating a class in the UI finished with 'object created', but generates a bunch of log errors, and although a record ends up in the FM_Classes table, it must not be complete, as the class does not show up in the UI. In short, it looks like using the postgres acl and schema files didn't work. Has anyone else gotten this combination to work? Peter ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
