Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner
Am 27.01.2015 um 21:05 schrieb Hábner Teixeira Costa hab...@outlook.com: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. Seriously, though: when I first installed it, I didn’t know that

Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner
Am 27.01.2015 um 23:29 schrieb Alex Vandiver ale...@bestpractical.com: The problem is in the binary libraries that RT (and its CPAN dependencies) use. Any such deploy would be specific to one particular release of a particular distribution, and as such would be quite resource-heavy to

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-20 Thread Rainer Duffner
Am Fri, 20 Dec 2013 10:29:02 -0500 schrieb Kevin Falcone falc...@bestpractical.com: On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote: Something thinks you have perl 5.18. Is the perl outside the jail also 5.16? I believe its 5.16, but what difference should that make?

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Rainer Duffner
Why is RT looking for them in a non-existant 5.18 folder? Should I just create a symlink for now to get past this? Can you show what’s in /etc/make.conf ? Perl 5.16 should be the default. http://svnweb.freebsd.org/ports/head/Mk/bsd.default-versions.mk?view=log Where did your modules

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Rainer Duffner
Am 19.12.2013 um 00:38 schrieb Tim Gustafson t...@ucsc.edu: Can you show what’s in /etc/make.conf? WRKDIRPREFIX=/var/ports DISTDIR=/var/ports/distfiles PACKAGES=/var/ports/packages So, it’s a jail. Did you actually install perl? pkg_info |grep ^perl or pkg info |grep ^perl (in case

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Rainer Duffner
Am 19.12.2013 um 01:00 schrieb Tim Gustafson t...@ucsc.edu: So, it’s a jail. Yes, sorry, I forgot to mention that. Did you actually install perl? Of course, it's a dependency of RT: r...@rt-dev.soe.ucsc.edu: pkg_info |grep ^perl perl5-5.16.3_4 Practical Extraction and Report

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Rainer Duffner
Do you actually have a 5.18 site_perl directory? Ah, sorry. You answered that before. I missed it. Something thinks you have perl 5.18. Is the perl outside the jail also 5.16?

Re: [rt-users] Technician on vacation status

2013-08-26 Thread Rainer Duffner
Am Mon, 26 Aug 2013 16:57:40 +0400 schrieb Ruslan Zakirov r...@bestpractical.com: On Thu, Aug 22, 2013 at 2:20 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi all - Running RT 4.0.16. Was talking with a co-worker today about this. I was wondering if there is anything that can be put

Re: [rt-users] nginx / varnish / apache with RT?

2013-08-06 Thread Rainer Duffner
Am Tue, 6 Aug 2013 21:04:25 +1000 schrieb Chris Herrmann chrisherrma...@gmail.com: Hi all, i've been playing with an NVA setup for some lamp sites (Joomla) and the scaling is looking pretty amazing... still early days but initial results look very promising. anyway, it got me thinking to

Re: [rt-users] request

2013-01-06 Thread Rainer Duffner
Am Sun, 6 Jan 2013 09:38:26 + (GMT) schrieb Yetomiwa Jabar teeja...@rocketmail.com: Hello, PLease i have been trying to install request tracker on my ubuntu 12.04 since four weeks ago with no major headways, i have been stocked at different junctions.Now that i have been able to join

Re: [rt-users] Multi-tenant

2012-12-13 Thread Rainer Duffner
Am 13.12.2012 um 21:20 schrieb Thomas Sibley t...@bestpractical.com: On 12/13/2012 10:42 AM, Shuvam Misra wrote: I too was wondering what would I do if I took a browser-based app like RT and needed to run multi-tenant setups on a single physical server. One option is of course

Re: [rt-users] RT Installation

2012-08-27 Thread Rainer Duffner
Am Mon, 27 Aug 2012 15:39:05 +0100 (BST) schrieb Mik J mikyde...@yahoo.fr: Thank you Christian for the link it really helped, I looked at that page http://wiki-archive.bestpractical.com/view/ManualApacheConfig and the one you gave me And they said that only mod_perl 1.9x causes problems.

Re: [rt-users] Am a little bit lost with setup of RT

2012-04-18 Thread Rainer Duffner
Am 18.04.2012 um 21:16 schrieb who else: The mailproblem is the one with higher priority, what i do not catch up with is: 1. How to get Postfix to work with rt-mailgate http://requesttracker.wikia.com/wiki/ManualEmailConfig ? 2. Otherwise how to get fetchmail/Postfix working with

Re: [rt-users] Am a little bit lost with setup of RT

2012-04-14 Thread Rainer Duffner
Am Sat, 14 Apr 2012 10:12:21 -0700 (PDT) schrieb who else bogey...@yahoo.com: Any idea how to get mailgate running? The Mails are not bounced, but i receive every 5hrs a mail delayed email. In my experience, it's pretty straighforward to get RT running - provided you do exactly as

Re: [rt-users] Problems with Fetchmail/RT Mailgate

2011-09-23 Thread Rainer Duffner
Am Fri, 23 Sep 2011 00:32:52 -0700 (PDT) schrieb josh.cole josh.c...@fresno.edu: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by

Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-26 Thread Rainer Duffner
Am 25.06.2010 um 18:49 schrieb John Bartelt: On Fri, 25 Jun 2010, Daniel Farst wrote: In my Apache logs, I see two attempts to connect with my username and password in cleartext *shudders* Yes, I just spent several minutes chaning the passwords for the three accounts I had tested with.

Re: [rt-users] Hardware Config

2009-02-10 Thread Rainer Duffner
Mike Peachey schrieb: Martin Maurer wrote: Has anyone tried running RT in a virtual machine? yes, we also have a ready to run virtual appliance, See http://pve.proxmox.com/wiki/RT_Request_Tracker snip I am working also with vmware since years (and also other

Re: [rt-users] RT Book : does it worth?

2009-02-05 Thread Rainer Duffner
Ham MI-ID, Torsten Brumm schrieb: Hi Andrea, i remember a threat like this some months ago and again: Yes, the book is still actual! There are many changes since 2005 but the core and most of the main features are working the same way. Torsten That said, maybe somebody finds the

Re: [rt-users] RT Book : does it worth?

2009-02-05 Thread Rainer Duffner
Jesse Vincent schrieb: That said, maybe somebody finds the time to do a follow-up that O'Reilly can sell in the form of their PDF-only short-cuts for 10 USD. But I guess Bestpractical makes more money by hosting trainings than through the sales of the book... That may be true,

[rt-users] RT3 and ITIL

2009-01-09 Thread Rainer Duffner
Hi, can RT3 be made ITIL-compliant? I know that ITIL is more about processes etc, but my boss has decided we need an ITIL-compliant ticketing-system What can I tell him about RT + ITIL? Regards, Rainer ___

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Rainer Duffner
Mike Peachey schrieb: Jesse Vincent wrote: Does your boss know which of the ITIL areas/practices/functions he's looking to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before: Does your boss know what ITIL means? Or has he just been handed a

Re: [rt-users] New user considering to use RT + FreeBSD port for 3.8

2008-11-08 Thread Rainer Duffner
Am 07.11.2008 um 17:28 schrieb Angelo Turetta: Joe Mailinglists wrote: Hi Angelo, My name is Krishna...I am subscribed to too many mailing lists, hence a separate email address for every mailing list. Thanks, that's a good habit (look at my address), but I nonetheless like to know

Re: [rt-users] Self service in RT 3.8.x | SelfService mit RT 3.8.x

2008-11-08 Thread Rainer Duffner
Am 07.11.2008 um 10:22 schrieb Emmanuel Lacour: On Fri, Nov 07, 2008 at 09:36:46AM +0100, Michael Bieniek wrote: Hi, is it possible to enable SelfService in RT 3.8.x or must i install modules to enable it? If it is so, can anybody say me whitch modules i have to install for this? Has

Re: [rt-users] Display the name of the Requestor in the Reply/Comment composition screen somehow?

2008-10-23 Thread Rainer Duffner
Toby Darling schrieb: Hi Rainer one thing that new users esp. seem to be missing is the possibility to display the name of the requestor on the screen where you compose the mail. Sometimes, our staff creates tickets on customer's behalf, sometimes not. So, you've got to watch when you

[rt-users] Display the name of the Requestor in the Reply/Comment composition screen somehow?

2008-10-22 Thread Rainer Duffner
Hi, one thing that new users esp. seem to be missing is the possibility to display the name of the requestor on the screen where you compose the mail. Sometimes, our staff creates tickets on customer's behalf, sometimes not. So, you've got to watch when you type a reply and when it's just a

Re: [rt-users] Problem with new RT installation

2008-09-22 Thread Rainer Duffner
Am 22.09.2008 um 15:17 schrieb Gabriel Cadieux: hi all, this is my first post to the list, i hope it'll get through properly.. i tried searching the archives but found nothing related to this issue; i finally got RT loading up in the browser, it prompts me for username/pass, i can

Re: [rt-users] rt: autogenerating password on first request

2008-09-12 Thread Rainer Duffner
tyju tiui schrieb: Hi, I've looked high and low and can't seem to figure this one out. I'd like to automatically generate a random password for all new accounts (that is to say all accounts generated automatically by the system). When the account is created, the user will receive an e-mail

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-09 Thread Rainer Duffner
Dorothea Muecke-Herzberg schrieb: Hmm, I have been contemplating upgrading to 3.8(.1) for a little while now, one reason being that sorting by custom fields in search results is not working in 3.6.3. is it _just_ a matter of configure, make build, make upgrade? Depends on your setup. I

Re: [rt-users] RT 3.8.1 - Forcing Time Field to Be Updated

2008-08-31 Thread Rainer Duffner
Paul Broadwith schrieb: Can somebody tell me how I can force the person updating a ticket to complete the Worked / Time field, even if they have to enter 0 in there? It's an often requested feature. It's so often requested, that I'm beginning to wonder why nobody comes up with a

[rt-users] Let SelfService users modify a custom field, but only once?

2008-08-31 Thread Rainer Duffner
Hi, is there a way to let SelfSerice users modify a custom-field (that e.g. let's them rate the support they got on the ticket on a scale of 1-10 or so), but only once? Regards, Rainer ___

Re: [rt-users] Issues on RT 3.8.1

2008-08-26 Thread Rainer Duffner
Am 26.08.2008 um 17:15 schrieb rmp dmd: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance

Re: [rt-users] Problems since upgrading to RT 3.8.x

2008-08-26 Thread Rainer Duffner
Am 26.08.2008 um 20:41 schrieb Shannon Adams: I have 3.8.1 installed, but we have had several problems that started since going to 3.8.0. 1. Randomly logging users out of RT. One example is when a user clicks on ## highest priority tickets I own. It brings up the top tickets, but

[rt-users] Other RT re-opening tickets we close in our RT...

2008-08-25 Thread Rainer Duffner
Hi, I found we have a vendor that also uses RT. We had a ticket open with them, which got opened when they mailed a password to one of our RT-maintained email-addresses and created an autoreply which triggered an autoreply from their RT. Now, whenever I close the ticket, I get it re-opened

Re: [rt-users] Timer for TimeWorked

2008-08-20 Thread Rainer Duffner
Greg Evans schrieb: That seemed weird to me as well, but I have an example here (that I got somewhere else) that I was working from. Here is the code of the example if you would like to try to paste it into a file and see what happens. Hi, did you find a working solution for your

Re: [rt-users] Is there a statistic that lists tickets per requestor?

2008-08-19 Thread Rainer Duffner
Emmanuel Lacour schrieb: On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote: Hi, I'd like to have statistics that list - per queue - which requestors requested how many tickets. Is that possible? Yes, make a search for all tickets in the wanted queue on the web UI

Re: [rt-users] Rt 3.6 or 3.8 ?

2008-08-19 Thread Rainer Duffner
Albert Shih schrieb: Hi all I'm running FreeBSD, and at this moment I don't have the rt36 ports (freebsd package system). Of course I can install manually, but I'm a little stupid about CPAN (OK I think If I very want to I can install 3.8, but that's mean I don't use ports, and that s*** for

Re: [rt-users] Is the path to gpg hardcoded somewhere?

2008-08-18 Thread Rainer Duffner
Ruslan Zakirov schrieb: Use 'call' option in GnuPGOptions in the config. It's not fully hardcoded, exec system call is used and on my system (linux) it scans PATH dirs. OK, I suspected something like this. But I'm not sure I want to set the www user's PATH so that it sees /usr/local/bin.

[rt-users] Is the path to gpg hardcoded somewhere?

2008-08-17 Thread Rainer Duffner
Hi, I ask because, in 3.8.1rc5, if I create a symlink to /usr/bin/gpg (from /usr/local/bin/gpg, where it lives on FreeBSD), I can at least login again ;-) Regards, Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] customizing rt, question

2008-08-17 Thread Rainer Duffner
Am 15.08.2008 um 22:53 schrieb Chaim Rieger: we (the company i work for) is thinking about allowing web access to the world for our rt. we have multiple instances of it in house, and use it extensively. however prior to rolling it out, they would like to see a plain login page with

[rt-users] Software caused connection abort (RT 3.8.1rc5)

2008-08-16 Thread Rainer Duffner
Hi, I get a lot of these: Aug 17 00:51:35 rt3 RT: Apache2::RequestIO::rflush: (53) Software caused connection abort at /usr/local/lib/perl5/site_perl/5.8.8/HTML/ Mason/ApacheHandler.pm line 1020 (/usr/local/rt38/bin/webmux.pl:150) This is my test-box - I checked and I already get them with

Re: [rt-users] RT 3.8 - clicking on the searches on the at a glance page results in URLs with localhost

2008-08-04 Thread Rainer Duffner
Am 04.08.2008 um 15:19 schrieb Jesse Vincent: I can create normal searches and they work - though, I don't know if it is supposed to be normal that clicking on the And/Or button changes all ANDs to OR and vice-versa. I would have expected it to change only the selected line. It changes

[rt-users] RT 3.8 - clicking on the searches on the at a glance page results in URLs with localhost

2008-08-01 Thread Rainer Duffner
Hi, when I click on either the 10 newest unowned tickets or 10 highest priority tickets I own-link, a URL with localhost:80 geht's created. I can create normal searches and they work - though, I don't know if it is supposed to be normal that clicking on the And/Or button changes all ANDs to

Re: [rt-users] Permissions by custom field

2008-07-15 Thread Rainer Duffner
Todd Chapman schrieb: It is possible without a special queue, and it's not that hard. :) OK, can you point me to where this is described? Or describe it yourself? Because I was looking for it very long in the wiki and couldn't find it ;-) Best Regards, Rainer

Re: [rt-users] Permissions by custom field

2008-07-14 Thread Rainer Duffner
Braam van Heerden schrieb: Kenneth, Todd Chapman sent some suggestions I will try. I will try to be a bit more clear in my problem statement: I solved this by creating a queue for the customer and making one user a privileged user for that queue only. So he can see all tickets.

Re: [rt-users] Migraton from 3.4 to 3.8?

2008-06-10 Thread Rainer Duffner
Richard Hartmann schrieb: Hi all, I just wanted to check that a migration from 3.4 to 3.8 is going to be supported, i.e. that if there is a need for database conversion, the tools are provided by upstream. Database? And, as pointed out, unless the DB spans a rack full of storage, try it

Re: [rt-users] At Mail list info

2008-04-16 Thread Rainer Duffner
James Treleaven schrieb: Indeed it is on code.google.com. I had a bit of trouble finding it so here is the url for those interested: http://code.google.com/p/asset-tracker-4rt/ I get a 502 on that one now... Rainer ___

Re: [rt-users] Exchange 2007 and Fetchmail

2008-02-27 Thread Rainer Duffner
Candelario, Bill schrieb: Hi, I've recently upgrade to Exchange 2007 from 2003 and am having issues with logging into our mailbox using fetchmail via POP3. I am able to telnet into the server via POP3 and log in but when fetchmail tries it it says bad username and password. I was

Re: [rt-users] [Fwd: [fsck.com #8625] Bug found: no documentation on REST interface]

2007-11-03 Thread Rainer Duffner
Todd schrieb: He has a blog... http://www.shinmashii.net/ Sounds like he is a very unpleasant person in most areas of his life and not liked by many. Yeah, but he's defintely the Brian Kroger who made that bug report. http://www.shinmashii.net/?p=28#comments If we continue to post in this

[rt-users] Postgres doesn't like Barracuda notification mails

2007-10-17 Thread Rainer Duffner
Hi, I got a lot of mails from my fetchmail-cronjob this morning, that said: RT server error. The RT server which handled your email did not behave as expected. It said: no connection to syslog available - stream /dev/conslog is not writable - console is not writable at

[rt-users] SeeQueue and SelfService interface to create tickets

2007-09-26 Thread Rainer Duffner
Hi, I've got a question regarding RT-rights. RT (3.6.4) has been working fine, I've setup various queues and the SelfService Interface worked. Recently, we had to have a customer with the right to see all the tickets in his queue (and only see his queue). I did this by removing the SeeQueue right

Re: [rt-users] SeeQueue and SelfService interface to create tickets

2007-09-26 Thread Rainer Duffner
it just as if the right was granted to Everybody. I don't want to create too many groups - even with RightsMatrix, it can become very unwieldily, IMO. I also wanted to create as few queues as possible cheers, Rainer -- Rainer Duffner CISSP, LPI, MCSE [EMAIL PROTECTED

Re: [rt-users] Fresh Installation

2007-08-22 Thread Rainer Duffner
. Or skip MySQL all together and go for PostgreSQL right away. cheers, Rainer -- Rainer Duffner CISSP, LPI, MCSE [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Customer Management with RT?

2007-08-22 Thread Rainer Duffner
, wait for feedback, next), yet those other feature are what differentiates Helpdesk-solutions to those who decide about procurement/installation (management, etc.). cheers, Rainer -- Rainer Duffner CISSP, LPI, MCSE [EMAIL PROTECTED] ___ http

[rt-users] Cannot extract articles into RTFM

2007-07-31 Thread Rainer Duffner
Hi, I have RT 3.6.4 and RTFM 2.2.0 RC5. When I want to extract an article, the little drop-down boxes supposed to let you pick different parts of the message just show a - and don't let me select anything. rt.log doesn't show anything. Is there a way to debug this? Best Regards, Rainer

Re: [rt-users] Update from 3.4.2 to 3.6.4 - now, only metadata and the history of an old ticket is shown

2007-07-29 Thread Rainer Duffner
Am 29.07.2007 um 09:24 schrieb Rainer Duffner: Hi, I read about that, thanks. The problem was that I had already upgraded the server - the original DB was only available as a tar.gz, which I installed on a fresh FreeBSD5.4. What does one take as parameters for iconv? I tried UTF-8

[rt-users] Bestpractical website maintenance?

2006-08-07 Thread Rainer Duffner
Hi, I get a long wait and then a 500 internal server error of the web-page? Maintenance? cheers, Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL