[rt-users] mysql DB engine ndbdcluster

[Reinhold Pescoller]

Hi,

Is there some possibilty to change the default db engine from innodb to 
ndbdcluster in rt4?


thanks

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] "Uncheck boxes to disable notifications"

[Reinhold Pescoller]

Hi,

I have this trouble. On resolving a ticket sometimes I don't want to 
notify the requestor. So I uncheck the box "Uncheck boxes to disable 
notifications" but the notification is send although.


I noticed that when I reply to a ticket It works correctly. When I 
uncheck the box the notification is not send.


Is it a bug or I miss some configuration?

thanks in advance
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Default requestor for linked / child tickets

[Reinhold Pescoller]

Hi All,

I have this question. Default rt sets for a new linked ticket (depend on 
or child ticket ) as requestor the requestor of the parent ticket. I 
would like to set the owner email address as requestor for the new child 
ticket.


Where can I change this behavior?

best regars
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016