[rt-users] create child ticket

Following up my previous non-answered post. Are there any other tools out there that lets the user easily create a subticket, preferably in another thread? -- regards, Robin ___

[rt-users] CreateChildTicket

Hi, I found this on the wiki, but I'm not sure on I how I should integrate this in my RT setup. We are using RT 3.4, any hints? http://wiki.bestpractical.com/index.cgi?CreateChildTicket -- regards, Robin ___

Re: [rt-users] Emails in html format

On 7/5/06, Marie Gellbäck [EMAIL PROTECTED] wrote: Hello, Hi, But I would like to customize the setup in some ways to make the system look more like our other services. That is why I would like to customize the messages sent from RT. The emails should contain images as well as different

[rt-users] Sending multipart text/html or just html

Hi, I'd like to send text/html-multipart mail or even just html mail on outoing correspondence, but something seems to force the content-type header into text/plain. Any ideas how to solve it or what I'm doing wrong? -- regards, Robin

[rt-users] IsPassword?

Hi, I'd like to add radius as a password verification method, and based on our radius solution it seems to be better to make this check inside RT. Is IsPassword the correct method to override? Also, we'd like to be able to set on a user whether he should use radius or database password, how