Re: [rt-users] Quick Search

2015-08-24 Thread Sam Maher
[cid:image001.jpg@01D0DE54.0E4E0E40]

Thanks for the reply, I am using the searches that RT generates (see screen 
shot) when you are watching a queue. Is there any way to edit these?

Thanks
Sam

From: Zoey Schutt [mailto:z...@braincoral.io]
Sent: 19 August 2015 18:37
To: Sam Maher
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Quick Search

Greetings,

You can change the order in which the tickets show up for the quick search by 
editing the search, then modifying the Sorting section. By default you will 
see that the search is being sorted by ID, Asc. I have attached a screenshot 
of what it will look like. You will want to change this to ID, Desc which 
will show the newest tickets first.

--
Zoey Schutt
Braincoral Technology


 On Mon, 17 Aug 2015 10:10:47 -0400 Sam Maher 
sam.ma...@lawsonlewisblakers.co.ukmailto:sam.ma...@lawsonlewisblakers.co.uk 
wrote 

Hi,



We have quick search on our users dashboards so they can click on the queue and 
view the tickets that are in the queue they clicked on.



The only problem is that it shows the oldest tickets first not the newest ones.



Is there any way that we can change this?



Thanks

Sam



Sam Maher - IT Technician
Lawson Lewis Blakers
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Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
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[rt-users] Quick Search

2015-08-17 Thread Sam Maher
Hi,

We have quick search on our users dashboards so they can click on the queue and 
view the tickets that are in the queue they clicked on.

The only problem is that it shows the oldest tickets first not the newest ones.

Is there any way that we can change this?

Thanks
Sam



Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, 
distribution, or other use of this e-mail and attachments is strictly 
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If you have received this e-mail in error please notify the sender immediately 
and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as 
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We do not accept liability for any errors or omissions which arise as a result 
of e-mail transmission. Any e-mail attachment may contain software viruses.
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[rt-users] FW: Help Installing Plack::Handler::Starlet

2015-06-18 Thread Sam Maher
I have tried to install RT a few times but I keep getting 
Plack::Handler::Starlet ...MISSING

Any ideas? It has happened a few times

Thanks
Sam





Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
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[rt-users] RT 4.2.10 Command By Email

2015-04-21 Thread Sam Maher
Hi All,

We have command by email up and running but when I change the status of a 
ticket it doesn't trigger the script. E.g When I resolve a ticket via an email 
the auto replies are not generated to the requestors and admin CCs.

Thanks,

Sam




Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis  Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, 
distribution, or other use of this e-mail and attachments is strictly 
prohibited.
If you have received this e-mail in error please notify the sender immediately 
and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as 
information could be intercepted, corrupted, lost, destroyed, arrive late, be 
incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a result 
of e-mail transmission. Any e-mail attachment may contain software viruses.
Whilst reasonable precaution has been taken to minimise this risk, we cannot 
accept liability for any damage which you sustain as a result of software 
viruses.

Lawson Lewis Blakers reserves the right to monitor or record e-mails for any 
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[rt-users] Scripts Muddled up after migration

2015-04-16 Thread Sam Maher
Hi,

We have just moved to RT 4.2.10 from 4.0.4. The upgrade process went smoothly 
everything is working as it should be except for the scripts. I have no ability 
to move the scripts up or down in the list and it looks like to content of a 
few have been mixed up(But this is hard to tell) Does anyone know why under the 
move column there is no options or am I being stupid. I am logged in as the 
root user.

Thanks,

Sam




Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis  Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, 
distribution, or other use of this e-mail and attachments is strictly 
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If you have received this e-mail in error please notify the sender immediately 
and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as 
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incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a result 
of e-mail transmission. Any e-mail attachment may contain software viruses.
Whilst reasonable precaution has been taken to minimise this risk, we cannot 
accept liability for any damage which you sustain as a result of software 
viruses.

Lawson Lewis Blakers reserves the right to monitor or record e-mails for any 
purpose allowed by prevailing legislation.


Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.

2015-03-06 Thread Sam Maher
Hi Alex,

I have upgraded from 4.0.4, But the strange thing is that some people kept 
their dashboards and some didn't.

Sam

-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Alex Vandiver
Sent: 05 March 2015 19:57
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.

On Thu, 5 Mar 2015 14:52:39 -0500 Alex Vandiver ale...@bestpractical.com 
wrote:
 On Wed, 25 Feb 2015 11:52:37 + Sam Maher
 sam.ma...@lawsonlewisblakers.co.uk wrote:
  I have moved to a new server and upgraded to the latest version but
  all my privileged users except one have lost their dashboards. Has
  anyone else had this problem?

 Please specify what you mean by latest version.

I missed that the subject specified you upgraded to 4.2.9.  What version were 
you upgrading from?
 - Alex



Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349


Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis  Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
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If you are not the addressee or the intended recipient any disclosure, copying, 
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We do not accept liability for any errors or omissions which arise as a result 
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[rt-users] Upgrade to 4.2.9 Lost Dashboards.

2015-02-25 Thread Sam Maher
Hi,

I have moved to a new server and upgraded to the latest version but all my 
privileged users except one have lost their dashboards. Has anyone else had 
this problem?

Sam




Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis  Blakers Solicitors Authorised and Regulated by the Solicitors 
Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY 
PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, 
distribution, or other use of this e-mail and attachments is strictly 
prohibited.
If you have received this e-mail in error please notify the sender immediately 
and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as 
information could be intercepted, corrupted, lost, destroyed, arrive late, be 
incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a result 
of e-mail transmission. Any e-mail attachment may contain software viruses.
Whilst reasonable precaution has been taken to minimise this risk, we cannot 
accept liability for any damage which you sustain as a result of software 
viruses.

Lawson Lewis Blakers reserves the right to monitor or record e-mails for any 
purpose allowed by prevailing legislation.