Here's what I ended up with, take everyone off the mail group then add
in the new owner...
foreach my
$address($self-TicketObj-QueueObj-Cc-MemberEmailAddresses){
$self-TicketObj-SquelchMailTo($address);
}
if($self-TicketObj-OwnerObj-Id != $RT::Nobody-id){
$self-TicketObj-AddWatcher(
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't directly
involved out off the watchers list.
Thanks!
...@cambridgeenergyalliance.org]
Sent: Thursday, October 29, 2009 10:33 AM
To: Seth Lake
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Remove Watchers on Owner Change
On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote:
Looking for a way (scrip?) to remove non-owner/requester
Hoping someone has already run into this issue and may have a solution.
Would like to be able to add asset saved queries to a dashboard for an
automated report.
I see all the ticket saved queries, but nothing asset-related.
Thank for any help.
___
Would love a way to tag a custom field as requiring a unique, non
duplicate value (such as a serial number or UPC code).
While I'm begging I would also love a way to for capitalization in a
field also (such as a serial number or software license key).
Don't see any such mods on the wiki, anyone
Just an FYI for any others in my boat, it looks like CustomField type
Date is slated for the 3.8.5 release...
http://rt3.fsck.com/Ticket/Display.html?id=13574
-Original Message-
From: Seth Lake
Sent: Thursday, September 03, 2009 3:47 PM
To: 'RT-Users@lists.bestpractical.com'
Subject
Hello.
Using the Asset Tracker module with RT, trying to get a custom field
(date) working in a searchable form. We want to capture the service
contract expiration and run reports on expired/about-to-expire pieces.
I've seen the patch from...
