Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Shawn M Moore
Hey Robert, Alex, > Is this just a display bug or are we not using the proper method to change > the owner of the Ticket? You're not using the proper method. > # do the actual 'status update' > my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => > $Actor, RecordTransaction

Re: [rt-users] Unable to bulk update Assets

2017-02-08 Thread Shawn M Moore
Hi Chris, > On Feb 8, 2017, at 15:28, Chris McClement wrote: > > I'm unable to apply any bulk updates to custom fields in my Asset database. > For example, I have a Custom Field called "Asset Category". I have configured > the CF to be filled from a dropdown list

Re: [rt-users] Tickets sent encrypted via SMIME don't store user attachments at creation

2017-01-23 Thread Shawn M Moore
Hi Aaron, > On Jan 21, 2017, at 15:00, Aaron White wrote: > > Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize smime > to encrypt emails to our users, and that has been working just fine. The > issue I'm experiencing is that when I open the web dialog

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Shawn M Moore
> On Jan 5, 2017, at 10:56, Alex Hall wrote: > > Hey all, Hi Alex, > I just did a search: > Priority > 9 and Status = '__active__' > Five of the resulting tickets are stalled, but I thought __active__ ignored > stalled tickets. Any idea why they're appearing? Did I miss a

Re: [rt-users] Putting CF values in email templates?

2016-12-30 Thread Shawn M Moore
> On Dec 30, 2016, at 12:35, Alex Hall wrote: > > Hi all, Hi Alex, > I'm trying to get CF values to conditionally appear in tickets, but when I > do, the template breaks and no emails get sent to anyone. I've seen a few > ways of doing this in the Wiki, each a bit

Re: [rt-users] RT 4.4.1 - ExternalAuth intermittently failing

2016-12-02 Thread Shawn M Moore
Hi Michel, Mike, > On Dec 2, 2016, at 14:02, Michel Daoust wrote: > On successful binds, the username/password combination was correct, as > specified in our config. We waited for the LDAP bind error to happen and when > it did, we found this in the log: > ldap_user:

Re: [rt-users] Lost emails!

2016-11-21 Thread Shawn M Moore
> On Nov 21, 2016, at 06:12, Sternberger, Sven wrote: > Hello! Hi Sven, > Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate > object method "" via package "MIME::Head" at > /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line

Re: [rt-users] Unable to drag files to attach them?

2016-11-08 Thread Shawn M Moore
Hi Landon, Alex, > On Nov 8, 2016, at 14:51, Landon Stewart wrote: > On Nov 8, 2016, at 10:39 AM, Alex Hall > wrote: >> >> Hi all, >> Users are complaining that they can't drag/drop files to attach them to >> tickets. I

Re: [rt-users] Add work time from API

2016-09-15 Thread Shawn M Moore
Hi Steve, > On Sep 15, 2016, at 12:36, st...@sbsroc.com wrote: > Hi! >I have separate time keeping software that I developed and allows me to > enter time on my phone and sync directly to my database, report on it and > export to accounting to generate invoices. The only missing link is

Re: [rt-users] Changing logo, and viewing *all* tickets?

2016-09-15 Thread Shawn M Moore
Hey Matt, Alex, et al, > On Sep 15, 2016, at 12:22, Matt Zagrabelny wrote: > I suppose there could be one additional meta status: __Initial__ > > BP, if you are reading, what do you think? If we were to add __Initial__, then __Active__ would have to change to not include

Re: [rt-users] Problems with RT::ExternalAuth::LDAP After Upgrading to 4.4

2016-09-07 Thread Shawn M Moore
> On Sep 7, 2016, at 12:13, Tim Gustafson wrote: > > Hi, Hi Tim, > I'm trying to upgrade my RT instance from 4.2 to 4.4. I use > RT::ExternalAuth::LDAP to authenticate users from my OpenLDAP server. > This configuration has been working perfectly in RT 4.2 (and earlier >

Re: [rt-users] 4.2.13 rt-crontool search result oddities

2016-08-09 Thread Shawn M Moore
Hi Jeff, > On Aug 8, 2016, at 23:29, Jeff Blaine wrote: > > I've just started exploring rt-crontool after many years of RT use, and > the following results, per the queries, don't make any sense to me. Can > someone point out what I am doing wrong? If you do the same

Re: [rt-users] RT-4.4.1 bulk update error

2016-08-05 Thread Shawn M Moore
> On Aug 3, 2016, at 06:33, Rob Sterenborg wrote: > > Hi, Hi Rob, > We've recently upgraded from RT-4.2.12 to RT-4.4.1. > Right now we get an error when merging tickets into one by bulk update. > […] > I'm not an RT nor a Perl wizard, and to me the error doesn't make

Re: [rt-users] RT 4.4.0: Bulk Update doesn't offer "Select date" CFs

2016-07-21 Thread Shawn M Moore
Hi Kevin, > On Jul 20, 2016, at 23:31, Kevin Buckley > wrote: > > So, two days after I upgraded to 4.4.0, I see that 4.4.1 is out > and, in the Changelog, I read: > > * Hint to the user that not all CF types are supported by bulk update, >instead

[rt-users] [rt-announce] RT for Incident Response 4.0.0 released

2016-07-20 Thread Shawn M Moore
/blog/ in the coming weeks. - Shawn M Moore, for Best Practical * The constituency system has been completely redesigned from the ground up. Don't worry, your existing constituencies will be migrated as part of the upgrade. Now constituencies get a full-fledged queue for each stage

[rt-users] [rt-announce] RT 4.4.1 released

2016-07-20 Thread Shawn M Moore
://download.bestpractical.com/pub/rt/release/rt-4.4.1.tar.gz https://download.bestpractical.com/pub/rt/release/rt-4.4.1.tar.gz.asc SHA1 sums a3c7aa5398af4f53c947b4bee8c91cecd5beb432 rt-4.4.1.tar.gz ae0308287bf1c42d2a3fe0a429f4c8715d15599d rt-4.4.1.tar.gz.asc - Shawn M Moore, for Best Practical New features

[rt-users] [rt-announce] RT 4.2.13 released

2016-07-20 Thread Shawn M Moore
- Shawn M Moore, for Best Practical General User UI * Avoid race condition where a ticket's Started timestamp could be before its Created timestamp * Users without ability to update a saved search are no longer shown an Update button * IP custom field textboxes now wide enough for full

Re: [rt-users] Pgsql... customroles does not exist

2016-07-19 Thread Shawn M Moore
> On Jul 19, 2016, at 10:52, pathiaki2 via rt-users > wrote: > Hi, Hi Paul, > Yes, I don't see it in the database tables at all. I have to assume that I > missed a database upgrade script for PostgreSQL when I migrated. However, I > can't seem to find it.

Re: [rt-users] RT 4.4: Leftover RTx Tables in DB

2016-07-19 Thread Shawn M Moore
Hi Kevin, > On Jul 18, 2016, at 23:56, Kevin Buckley > wrote: > Can I just bin the (two ?) RTx tables ? > > RTxAssets > RTxCatalogs > > or are there "things to look out for" ? You can indeed get rid of those tables. We keep them around during the

Re: [rt-users] Charts not being displayed in Dashboard

2016-07-18 Thread Shawn M Moore
> On Jul 18, 2016, at 02:06, John Habermann wrote: > > Hi Hi John, > I can't seem to get charts to display in my dashboards even though they > display fine individually. […] This issue is fixed in RT 4.4.1, which is currently in release candidate phase. As a

Re: [rt-users] Help with validate code

2011-05-10 Thread Shawn M Moore
(平成23/05/10 16:19), Kenneth Crocker wrote: Shawn, I enter (without the quotes) 05/02/2011 03:29. There is a blank between 2011 and 03:29. I don't see why it doesn't like it? Your regex is buggy. perl -le '05/02/2011 03:29 =~ qr{(?#Date mm/dd/

Re: [rt-users] Set Dashboard Subscription to run 4 time per day?

2011-05-03 Thread Shawn M Moore
(平成23/05/02 13:25), sharon.belliv...@frb.gov wrote: Hello - I've searched for this in past messages to no avail. Can one set a subscription to the same dashboard to multiple times per day, say 10:00am, 11:00am, 1:00pm and 2:00pm on Monday -Friday? I am able to subscribe at one time slot per

Re: [rt-users] firefox4 textbox missing

2011-03-30 Thread Shawn M Moore
(11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on

Re: [rt-users] Dashboard Reports (Format Question)

2011-03-29 Thread Shawn M Moore
(11/03/29 14:50), Brian Thompson wrote: Hi, We are currently (successfully) receiving Dashboard reports via rt-email-dashboards. My question if anyone knows is: Can the resulting emailed reports be configured to eliminate their blue backgrounds? If so, how? Dashboards are generated by

Re: [rt-users] Allow complete Domain access to RT

2011-03-25 Thread Shawn M Moore
(11/03/25 6:32), Lars Reimann wrote: Hey all, just a little question before the weekend: Does RT support the possibility to grant everyone sending email from a specific domain (e.g. *@example.org) the right to post to a specific queue? Yes, using trivial mail filtering. In my opinion this

Re: [rt-users] Subscription of Dashboard and Outlook

2011-03-24 Thread Shawn M Moore
(11/03/24 12:55), Jon Baker wrote: I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, :D and so we set up her RT account to send her a daily dashboard e-mail. However, when she got the e-mail, it looks terrible - in mine, it

Re: [rt-users] Subscription of Dashboard and Outlook

2011-03-24 Thread Shawn M Moore
(11/03/24 13:53), Jon Baker wrote: Sure thing, Thomas, Here's a screenshot: http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png That looks pretty bad, but is admittedly not as bad as I thought it would look. Which version of Outlook is this? Shawn On Mar 24, 2011, at 12:33 PM,

Re: [rt-users] Subscription of Dashboard and Outlook

2011-03-24 Thread Shawn M Moore
(11/03/24 14:37), Andres Bodhert wrote: Hey John, I found out about that same issue as well. However when I upgraded to Office 2010 on my PC, outlook displays a bar stating that to correctly view this email I should click on it so it can open it up in the browser. Then it looks like it

Re: [rt-users] Subscription of Dashboard and Outlook

2011-03-24 Thread Shawn M Moore
(11/03/24 14:42), Jon Baker wrote: Thanks for the comments, Andres, Unfortunately that's not going to be an acceptable solution, as the reason we're wanting to use this feature is to make it reealy easy for this person to see their ticket list. Even having that extra click would defeat

Re: [rt-users] Subscription of Dashboard and Outlook

2011-03-24 Thread Shawn M Moore
/Header. Inspect $m for the path (/Dashboards/Render.html) and request args (!Preview). -Chris Am 24.03.2011 19:53, schrieb Shawn M Moore: The email is the same regardless of what mail client you're using. We inline everything (CSS and images) for you, otherwise you might have to teach your mail

Re: [rt-users] Help with Dashboards

2011-03-01 Thread Shawn M Moore
(11/03/01 12:49), Kenneth Crocker wrote: I was wondering, what RT Tables contain Dashboards info and what are the connections/relationships? How dashboards and subscriptions are stored in the database is something I want to fix for 4.2 but this information is valid for 3.8 and 4.0.

Re: [rt-users] How to create RT at a glance widget

2011-02-28 Thread Shawn M Moore
(11/02/27 16:33), John Alberts wrote: I’m not sure what these are actually called. I’m referring to the components that you can put on your RT at a glance page, such as saved searches, calendars. I saw that Ruslan already addressed your need but to answer this question: these widgets are

Re: [rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday

2011-02-08 Thread Shawn M Moore
(11/02/08 12:38), Gerard FENELON wrote: Hi it is possible someone has already reported this but I did not find by a quick check on iss...@bestpractical.com. when I select Frequency = Monday through Friday for a subscription to a Dashboard then I see None on the Home page Dashboard widget in

Re: [rt-users] Peg the dashboards to system menu (on the left) or top menu?

2011-01-24 Thread Shawn M Moore
On 11/01/24 12:05, Peter Boguszewski wrote: We would love to be able to quickly go back to our dashboards from within a ticket but when you go into a an individual ticket the list of dashboards go away from the top menu. Is there a quick modification to allow us to keep the list of dashboards on

Re: [rt-users] Tracking down rogue dashboard subscriptions

2010-12-22 Thread Shawn M Moore
On 10/12/22 8:17, Francis L Fabrizio wrote: I changed the subscription time to 7am (keeping the frequency at never), and still got the mail... at 6am! All signs point to you having another subscription (though we seem to have ruled that out) or, like Ken Crocker guessed, a second RT

Re: [rt-users] Tracking down rogue dashboard subscriptions

2010-12-20 Thread Shawn M Moore
On 10/12/20 9:05, Francis L Fabrizio wrote: I ran the following command (figured out you meant --epoch, not --time :-) My bad. Internally the code uses time instead of epoch. # /usr/local/rt/sbin/rt-email-dashboards --debug --epoch 1292849980 Using time Mon Dec 20 06:59:40 2010 Sending

Re: [rt-users] Tracking down rogue dashboard subscriptions

2010-12-17 Thread Shawn M Moore
On 10/12/17 11:42, Francis L Fabrizio wrote: To first answer Kevin's question, yep that's the only record that is returned when doing select * from Attributes where Name = 'Subscription'; The crontab entry is: 0 * * * * /usr/local/rt/sbin/rt-email-dashboards Thanks, Fran Can you turn up

Re: [rt-users] Tracking down rogue dashboard subscriptions

2010-12-16 Thread Shawn M Moore
On 10/12/16 11:29, Francis L Fabrizio wrote: Content of attribute #91: $VAR1 = { 'ContentType' = 'storable', 'Content' = { 'Frequency' = 'never', 'Recipient' = '', 'DashboardId' = '70',

Re: [rt-users] RT 3.8.8 and Calendar Extension

2010-11-30 Thread Shawn M Moore
On 10/11/30 13:55, Susan McClure wrote: I am installing RT 3.8.8 and the RTx-Calendar 0.07 extension. I am not sure exactly what it is supposed to do or how it should look. The README references a site that no longer exists (http://gaspard.mine.nu/dotclear/index.php?tag/rtx-calendar) Does

Re: [rt-users] Requester dashboard

2010-04-01 Thread Shawn M Moore
(4/1/10 12:03 PM), Will Gregorian wrote: I’ve been trying to figure out why my user’s dashboard won’t display any of the open/closed tickets in RT 3.8.7. Can you confirm that the user can see the tickets outside of the dashboard? I just want to make sure this is problem with dashboards

Re: [rt-users] Description of new privileges

2010-01-14 Thread Shawn M Moore
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 1/14/10 3:45 PM, Ken Crocker wrote: 2) What's the difference between CreateDashboard and the other CreateXXXDashboard rights? CreateOwnDashboard, ModifyOwnDashboard, DeleteOwnDashboard, and SeeOwnDashboard lets the user operate on dashboards on

Re: [rt-users] Description of new privileges

2010-01-14 Thread Shawn M Moore
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 1/14/10 4:23 PM, Ken Crocker wrote: Shawn, Thanks. We don't run any cron jobs, so I'll have to take a look at that process. I'm not very familiar with Dashboards anyway, but from what I've seen, it looks like a method to set up a query to run

Re: [rt-users] UpdateCc, clickable addresses bug?

2010-01-06 Thread Shawn M Moore
On 12/21/09 12:15 PM, BÁLINT Bekény wrote: Looking at the patch now that it's a unified diff, I think we probably want to be escaping the ' rather than killing it. Does \\' work as a replacement string? Yes, it works. -- Bekeny Thanks Bekény, applied to 3.8 as

Re: [rt-users] RT doesn't send HTML emails

2009-12-15 Thread Shawn M Moore
On 09/12/15 11:51, Nicolas GUIOT wrote: Hi, On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have email sent in HTML format, but it's not the case. I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't solve my problem. I can see the WYSIWYG

Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow

2009-12-15 Thread Shawn M Moore
On 09/12/15 14:37, Samarco, Paul wrote: /opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue TestQueue-Approval Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5

Re: [rt-users] Sort dashboards in a custom or pre-defined order ?

2009-10-15 Thread Shawn M Moore
On Thu, Oct 15, 2009 at 09:26:50AM +0200, Emmanuel Lacour wrote: On Wed, Oct 14, 2009 at 06:47:19PM -0400, David wrote: Hi, I've created several dashboards and I would like to sort them in a particular way (alphabetical or other). However, it seems that by default, they are sorted

Re: [rt-users] why is RTFM demanding CPAN?

2009-07-28 Thread Shawn M Moore
On Tue, Jul 28, 2009 at 05:03:20PM -0700, Jo Rhett wrote: On Jul 28, 2009, at 4:14 PM, Hans Dieter Pearcey wrote: http://search.cpan.org/~adamk/Module-Install-0.91/lib/Module/AutoInstall.pm Documentation. Hm. And when I google the module this link isn't on the first page of 30

Re: [rt-users] restrict setting status to resolved

2009-04-02 Thread Shawn M Moore
On Thu, Apr 02, 2009 at 05:21:16PM -0700, Tom Lahti wrote: Now, how to get at the old value instead of hard-coding open. $self-TransactionObj-OldValue Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] force a dashboard report right now?

2009-02-25 Thread Shawn M Moore
it. But now there is no error ... just nothing. No attempt to send mail. Funny enough -- if I delete a dashboard I do get e-mail saying that the dashboard is no longer there. But never the dashboard mail. On Feb 24, 2009, at 11:33 PM, Shawn M Moore wrote: rt-email-dashboards has an --all

Re: [rt-users] force a dashboard report right now?

2009-02-24 Thread Shawn M Moore
On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote: I'm trying to debug why dashboard mail isn't going out. I had some errors in rt.log related to graphviz until I found the undocumented disableGraphViz set command and used it. But now there is no error ... just nothing. No

Re: [rt-users] dashboards

2009-02-23 Thread Shawn M Moore
On Mon, Feb 23, 2009 at 08:51:20PM -0800, Jo Rhett wrote: Dashboards are neat, but they suffer from some pretty severe limitations in the scheduling department. 1. Repeated schedule times -- how about at 8am, noon, and 4pm? To do this, I have to create three duplicate dashboards under

Re: [rt-users] Dashboard deleted but still send

2009-02-04 Thread Shawn M Moore
On Wed, Feb 04, 2009 at 01:53:11PM +0100, Alexander Bourgett wrote: Hello all, Hi Alexander, I tried reproducing the problem but couldn't. :( RT now started to send out this deleted dashboard daily per email and I'm not able to stop it doing so as it does not appear in Dashboard menu

Re: [rt-users] Text::Template versions (was Re: [Rt-announce] RT 3.8.2 Released)

2009-01-08 Thread Shawn M Moore
On Thu, Jan 08, 2009 at 05:41:48PM +, Dominic Hargreaves wrote: On Wed, Jan 07, 2009 at 09:34:44AM -0500, Kevin Falcone wrote: * newer Text::Template which claims to have fixed the T:: cleanup, otherwise scrips in batch stage may be delayed [sartak] I note you have declared a

Re: [rt-users] Extension CommandByMail

2008-09-04 Thread Shawn M Moore
On Thu, Sep 04, 2008 at 01:59:06PM -0300, Reginaldo Russinholi wrote: Hi all, I'm using RT 3.6.6 and I'd like to use the extension CommandByMail. Well, I downloaded the source and follow the instrunctions to install, but I didn't understand in what file and in what part of that file I

Re: [rt-users] Bookmarked tickets at RT at a glance on upgraded RT 3.8.1

2008-08-26 Thread Shawn M Moore
On Tue, Aug 26, 2008 at 12:24:02PM +0200, Knaupp, Thomas wrote: Hi List, using an upgraded RT [3.6.7 - 3.8.1], I can't see bookmarked tickets at RT at a glance .. Available Options are: QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards My

Re: [rt-users] API from Python?

2008-08-13 Thread Shawn M Moore
On Wed, Aug 13, 2008 at 02:54:59PM -0400, Jerrad Pierce wrote: Thanks, but I'm thinking of also how to get information out of RT. I could use the command line interface and parse the output, but I was wondering if there was a way of using the API from Python. Umm, REST allows you to get stuff

Re: [rt-users] WYSIWYG editor

2008-08-12 Thread Shawn M Moore
On Tue, Aug 12, 2008 at 04:58:36PM -0700, scott smith wrote: Is it possible to disable the WYSIWYG editor for everyone? I've grepped and googled, but haven't found anything that I can put in RT_SiteConfig.pm. I'm pretty sure you want: Set($MessageBoxRichText, 0); -scott Shawn

Re: [rt-users] Mandatory Custom Fields in 3.8

2008-07-25 Thread Shawn M Moore
On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote: Can anyone help please ? Just tell me if it is possible or not :) Thanks Yes. This is what the Validation field does for Custom Fields. Go to your custom field's edit page and select: (?#Mandatory). If you're adventurous, this can be an

Re: [rt-users] Help with CLI

2008-07-10 Thread Shawn M Moore
On Thu, Jul 10, 2008 at 02:09:43PM -0700, Kenneth Crocker wrote: Hi Kenneth, bash-2.03$ pwd /apps/rt bash-2.03$ rt list status='new'; bash: rt: command not found It looks like the directory containing rt is not in your PATH. The laziest fix is to just specify the full path to the rt

Re: [rt-users] REST Interface and Authentication

2008-06-11 Thread Shawn M Moore
On Wed, Jun 11, 2008 at 11:51:37AM +0200, Martin BOULADOUR wrote: Hi everybody, Hi Martin, I'm a new subscriber to this list. I'm french, so don't be too harsh with my mistakes. :) Your English is fine! Welcome to RT land. :) The problem is that there is nothing to inform about the result

Re: [rt-users] REST Interface and Authentication

2008-06-11 Thread Shawn M Moore
On Wed, Jun 11, 2008 at 04:22:06PM +0200, Martin BOULADOUR wrote: Hi again, The REST interface accepts user and pass parameters. If you're using Perl, the code will look something like: $mech-post($baseurl/REST/1.0/search/ticket, [ user = root, pass = password,