Re: [rt-users] Error when initializing database with external auth enabled

2016-06-20 Thread Shawn Moore
On 2016年5月24日 at 20:27:02, Bart Bunting (bart.bunt...@ursys.com.au) wrote: > Hi there, Hi Bart, > I may be just missing something but this is failing miserably for me and > I am not sure what the correct way to fix it is: > > Running rt 4.4.1 rc1 as of today. I’m glad to hear it. :) > When I

Re: [rt-users] Can't set DBI::db=HASH(0x8b3efb0)->{PrintWarm}

2016-06-16 Thread Shawn Moore
Hi Daniel, On 2016年6月16日 at 13:30:18, Daniel M. via rt-users (rt-users@lists.bestpractical.com) wrote: > [/opt/rt4/local/html/Ticket/Update.html:200] This suggests that you’d customized RT’s code directly, so I bet you are running a 4.2-era (or older) /Ticket/Update.html file against RT 4.4.

Re: [rt-users] Critical error after upgrading to RT 4.4.0

2016-06-10 Thread Shawn Moore
On 2016年6月6日 at 4:14:57, Guadagnino Cristiano (guadagnino.cristi...@creval.it) wrote: > Hi Shawn! Hi Cris, > Uhm. The only thing I can think of is that I have added a custom role. Maybe > this is the thing > that's giving me problems? > > Apparently however the custom role is behaving

Re: [rt-users] Critical error after upgrading to RT 4.4.0

2016-06-01 Thread Shawn Moore
Hi Cris, On 2016年6月1日 at 5:58:31, Guadagnino Cristiano (guadagnino.cristi...@creval.it) wrote: > Yesterday I upgraded from RT 4.2.12 to RT 4.4.0. > > Today I am sometimes getting errors like this: > > [30091] [Wed Jun 1 09:13:03 2016] [critical]: Couldn't create ticket groups > for ticket

Re: [rt-users] accessing role object from template

2016-05-23 Thread Shawn Moore
On 2016年5月21日 at 3:21:17, Woody - Wild Thing Safaris (wo...@wildthingsafaris.com) wrote: > Hi all, Hi Woody, > I've created a custom role "Transfer Operators" and i wanted to email > all those people from a scrip/template, but i have found that the > argument in ScripActions cannot take a word

Re: [rt-users] Angular web page breaks when I try to access it from the local/html directory of RT 4.4.2

2016-05-11 Thread Shawn Moore
On 2016年5月11日 at 13:54:01, Keith Creasy (kcre...@aph.org) wrote: > Hello. Hi Keith, > We have a similar script, that doesn't use angular.js, that works. > > Any idea if RT is simply not compatible with Angular.js markup? I’ve done some prototyping with Angular (1.x) within RT’s UI and I don’t

Re: [rt-users] Custom role?

2016-05-09 Thread Shawn Moore
Hi Guadagnino, On 2016年5月6日 at 3:08:53, Guadagnino Cristiano (guadagnino.cristi...@creval.it) wrote: > Shawn, > I'm sorry but I think I still need some help. > > I disabled the single-member custom role and created a new > multiple-member custom role. > > I applied it to a queue, and then I

Re: [rt-users] Custom role?

2016-05-05 Thread Shawn Moore
On 2016年5月5日 at 4:45:55, Guadagnino Cristiano (guadagnino.cristi...@creval.it) wrote: > Hi all, Hi Cris, > I am trying to use the new "custom role" functionality in RT 4.4, but > I'm not sure I understand how it works. > > I created the new "GroupManager" role and I assigned some queue >

Re: [rt-users] disable url links in ticket history

2016-03-25 Thread Shawn Moore
On 2016年3月25日 at 18:32:36, user1...@qet.be (user1...@qet.be) wrote: > Hi all, Hi U, > Does anyone know if it is possible, or a good way to go to disable the links > in the ticket > history. > I clarify: > We get a lot of tickets where people send us phishing mails they received or > mails

Re: [rt-users] Problems with SLA since upgrading to 4.4

2016-02-16 Thread Shawn Moore
On 2016年2月11日 at 0:46:59, Yourevilness (sli...@onthenet.com.au) wrote: > Hello, Hi, > Recently upgraded from 4.2.11 > 4.4.0 which has SLA in its core config. […] > Doesn't appear to work. Can someone have a look over my settings or tell me > what i'm missing? Could you check each queue’s Basics

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

2016-02-11 Thread Shawn Moore
Hi Gavin, On 2016年2月11日 at 10:20:44, Gavin Henry (gavin.he...@gmail.com) wrote: > Undefined subroutine > ::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at > /opt/rt4/sbin/../lib/RT/User.pm line 787. Could you try loading that module in that bit of code, near /opt/rt4/lib/RT/User.pm

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

2016-02-10 Thread Shawn Moore
Hi John, On 2016年2月10日 at 2:11:18, John Andersen (j...@yvig.com) wrote: > For background. this particular installation went live 10 years ago and has > been carried over (mostly flawlessly I might add) from version to version > over that 10 years; I try to stay on the most recent stable version.

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

2016-02-09 Thread Shawn Moore
On 2016年2月9日 at 15:57:44, Boris Epstein (borepst...@gmail.com) wrote: Hello listmates, Hi Boris, Has anybody ever discovered a situation where all of a sudden your view resets to a non-sensical view where your search, tickets, etc. configs - all the advanced options - are gone and all you see

Re: [rt-users] RT 4.4.RC3

2016-01-11 Thread Shawn Moore
On 2016年1月11日 at 15:29:03, Max McGrath (mmcgr...@carthage.edu) wrote: > Hello - Hi Max, > I just upgraded from RT 4.4 RC2 to 4.4 RC3 in my test environment. I had > an issue in RC2 that I still have in RC3. Thank you for testing the RCs! > [24618] [Mon Jan 11 20:31:59 2016] [error]:

Re: [rt-users] RT 4.4 Errors

2015-11-23 Thread Shawn Moore
Hi Max, On 2015年11月23日 at 15:59:38, Max McGrath (mmcgr...@carthage.edu) wrote: > [12001] [Mon Nov 23 17:04:12 2015] [error]: Can't call method "loc" on an > undefined value at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1371. Can you upgrade to 4.4.0 rc2? That includes a fix for this bug. > Max

Re: [rt-users] RT 4.4 RC1 Update

2015-11-20 Thread Shawn Moore
On 2015年11月20日 at 12:56:15, Max McGrath (mmcgr...@carthage.edu) wrote: > Hello - Hi Max, > Just tried upgrading from RT 4.2.12 to RT 4.4 RC1 in my test environment to > give you some feedback. Hopefully this is the proper place to post this: Thank you for testing the RC! This is a perfectly

Re: [rt-users] Action: Extract Custom Field Values - RT don't show me this option

2015-11-16 Thread Shawn Moore
On 2015年11月16日 at 17:17:53, Marcelo Calado | TBS TAX Services (mcal...@tbstaxservices.com) wrote: Hello Everyone! Hi Marcelo, When I tried to create the Scrip, I can’t see the Action “Extract Custom Field Valeus” Did you run “make initdb” from the ExtractCustomFieldValues directory? That adds

[rt-users] [rt-announce] Security vulnerabilities in RT

2015-08-12 Thread Shawn Moore
We have discovered security vulnerabilities which affect both RT 4.0.x and RT 4.2.x. We are releasing RT versions 4.0.24 and 4.2.12 to resolve these vulnerabilities, as well as patches which apply atop all released versions of 4.0 and 4.2. The vulnerabilities addressed by 4.0.24, 4.2.12, and the

[rt-users] [rt-announce] RT 4.0.24 released

2015-08-12 Thread Shawn Moore
RT 4.0.24 -- 2015-08-12 --- RT 4.0.24 contains an important security fix. https://download.bestpractical.com/pub/rt/release/rt-4.0.24.tar.gz https://download.bestpractical.com/pub/rt/release/rt-4.0.24.tar.gz.sig SHA1 sums 0588b678cc1f13ae1504e9fffede1b8485d172f7

[rt-users] [rt-announce] RT 4.2.12 released

2015-08-12 Thread Shawn Moore
RT 4.2.12 -- 2015-08-12 --- RT 4.2.12 contains important security fixes. https://download.bestpractical.com/pub/rt/release/rt-4.2.12.tar.gz https://download.bestpractical.com/pub/rt/release/rt-4.2.12.tar.gz.asc SHA1 sums ddbf70752c2b96354caf7687534addf075859d4d

Re: [rt-users] 2 Questions, Dashboard subscriptions and Error messages via Script

2015-07-31 Thread Shawn Moore
2015/07/31 5:13、Ashley Etherington migetis...@hotmail.com のメール: Good morning all. Hi Ashley, First Question: We recently set-up a Dashboard with subscriptions for a daily email report for incoming jobs. This had some searches and some charts. The first 2 emails it sent us were

Re: [rt-users] Unable to grant Status changes rights to user

2015-06-29 Thread Shawn Moore
Hi Chrilly, 2015/06/29 8:28、Chrilly Cheng chri...@gmail.com のメール: Issue resolved by rename the rights. It only supports 25 characters length. Thanks for following up with your solution. I’ll see if I can remove that limit in RT, or at least warn about it! BR, Chrilly Thanks, Shawn