NotifyActor is set to 0 in RT_Config.pm so not to notify the person who
performs an update by email. Is it possible to override this setting for
a specific queue using a scrip/template?
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC
I'm experiencing an issue with a particular queue where by a Hotmail
address requester does not get email notifications if their ticket is
replied to via a mail client - RT gets updated with the reply but it
doesn't send out an email to the requester. If the same ticket is
We upgraded RT from 4.2.8 to 4.2.12
The following warning appeared
Warning: Use of "localtime" without parentheses is ambiguous at
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 526.
This link below provided a solution for a user running version 4.2.11