[rt-users] enable NotifyActor on specific queue

2016-03-31 Thread Sunny
Hi, NotifyActor is set to 0 in RT_Config.pm so not to notify the person who performs an update by email. Is it possible to override this setting for a specific queue using a scrip/template? Thanks - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC

[rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-29 Thread Sunny
Hi all, I'm experiencing an issue with a particular queue where by a Hotmail address requester does not get email notifications if their ticket is replied to via a mail client - RT gets updated with the reply but it doesn't send out an email to the requester. If the same ticket is replied to

[rt-users] "localtime" without parentheses is ambiguous present in version 4.2.12

2015-09-17 Thread Sunny
Hi all, We upgraded RT from 4.2.8 to 4.2.12 The following warning appeared Warning: Use of "localtime" without parentheses is ambiguous at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 526. This link below provided a solution for a user running version 4.2.11