[rt-users] enable NotifyActor on specific queue

2016-03-31 Thread Sunny

Hi,

NotifyActor is set to 0 in RT_Config.pm so not to notify the person who 
performs an update by email. Is it possible to override this setting for 
a specific queue using a scrip/template?


Thanks
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


[rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-29 Thread Sunny

Hi all,

I'm experiencing an issue with a particular queue where by a Hotmail 
address requester does not get email notifications if their ticket is 
replied to via a mail client - RT gets updated with the reply but it 
doesn't send out an email to the requester. If the same ticket is 
replied to via RT web the Hotmail address requester does receive a reply 
- again RT gets updated with the reply but this time it does send out an 
email to the requester.


It's only to Hotmail addresses where I see this issue, gmail and our 
domain is fine.


The setup of the queue (example)...

Queue name = queue1
Reply Address = que...@xyz.org

The actual queue email address is que...@abc.org
que...@xyz.org forwards to que...@abc.org which then goes into RT at 
r...@helpdesk.abc.org


If I change the reply address from que...@xyz.org to que...@abc.org the 
RT gets updated and the hotmail address requester receives the reply, 
however, I need the reply address to be que...@xyz.org.


Any suggestions?

Thanks
Regards
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


[rt-users] "localtime" without parentheses is ambiguous present in version 4.2.12

2015-09-17 Thread Sunny

Hi all,

We upgraded RT from 4.2.8 to 4.2.12

The following warning appeared

Warning: Use of "localtime" without parentheses is ambiguous at 
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 526.


This link below provided a solution for a user running version 4.2.11
http://requesttracker.8502.n7.nabble.com/RT-4-2-Use-of-quot-localtime-quot-without-parentheses-is-ambiguous-td60291.html#a60452

vi RT/Interface/Email.pm +526
print $fh "From $ENV{USER}\@localhost  ".localtime."\n";

added parentheses after localtime
print $fh "From $ENV{USER}\@localhost  ".localtime*()*."\n";

This seems to have stopped the warning messages.

Is this a bug that is in 4.2.11 and still in version 4.2.12?

Regards