[rt-users] RT 3.8.11 and AT 2.0.0b upgrade or uninstall and install fresh

2012-01-11 Thread Susan McClure
Tracker, AND remove the existing Asset Tracker items from the DB and start over with a fresh install?? If you tell me all the tables, templates, AT global group and user rights etc, I could try to manually drop all the AT parts from the current DB. Thanks. Susan McClure smccl...@rice.edu

[rt-users] Mobile UI differences versus full web interface

2011-09-20 Thread Susan McClure
: - Palm Pixi+ and latest WebOS - Apple iPhone and Safari Thanks, Susan McClure RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November

Re: [rt-users] Users Handbook

2011-04-20 Thread Susan McClure
Kenn Make me a me three for the Handbook as well. Thanks ! Susie

[rt-users] Users Modify.html error with 3.8.8

2011-02-17 Thread Susan McClure
tried restarting the webserver and clearing the Mason cache. Any ideas please? Thanks Susan McClure

[rt-users] GnuPG no default secret key

2010-12-17 Thread Susan McClure
when encrypting 'auto-key-locate' = 'keyserver', # enables the automatic retrieving of keys when verifying signatures 'keyserver-options' = 'auto-key-retrieve', ); Any info on setting up GnuPG and setting up keys for individual users would be appreciated. Thanks, Susan McClure

[rt-users] RT 3.8.8 and Calendar Extension

2010-11-30 Thread Susan McClure
I am installing RT 3.8.8 and the RTx-Calendar 0.07 extension. I am not sure exactly what it is supposed to do or how it should look. The README references a site that no longer exists (http://gaspard.mine.nu/dotclear/index.php?tag/rtx-calendar) Does anyone have any experience with using it they

[rt-users] Extension cloneticket-withdata install on 3.8.8

2010-11-19 Thread Susan McClure
I am having problems with the install of the Extension cloneticket-withdata (using 892fcbe source ), on RT 3.8.8 When I run: perl Makefile.PL I receive the error: Can't locate inc/Module/Install.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi

[rt-users] SideBySideView Extension install and usage questions

2010-11-03 Thread Susan McClure
I am using RT 3.8.8 and adding the plugin called Extension-SideBySideView. The install gives a warning when I run perl Makefile.PL Warning: the following files are missing in your kit: lib/RT/Extension/SideBySideView/CustomView.pm Please inform the author. Writing Makefile for

[rt-users] Cloning all scrips to new queue ?

2009-12-02 Thread Susan McClure
Is there now a way, through the RT GUI, to copy all your scrips (disabled) to a new queue? I can do it with psql commands. I thought there was a new, easier way to do it through the RT GUI in 3.8; but I can't find that now in the list or online info. Would RT-Extension-QueueWizard be the best

Re: [rt-users] Time in logs not matching system time

2009-09-25 Thread Susan McClure
I have basically the same problem with the log 5 hours ahead. (I am CDT) I have a RHE Linux 5 system. I have tried both of these in the RT_SiteConfig.pm without any change: Set($Timezone, 'US/Central'); and Set($Timezone , 'America/Chicago'); Interestingly, when httpd first starts up the log has

Re: [rt-users] AT 1.2.4b1 with RT 3.8.4 install fails Can't locate

2009-09-18 Thread Susan McClure
Hi, I am finally back to working on this... but I am now trying to install AT 1.2.4b1 on RT 3.8.5 on a RHE Linux system. I am still having the failure, after modifying the /opt/rt3/local/lib/RTx/AssetTracker/System.pm file as suggested. I still fail. Do you have any other suggestions, esp.

Re: [rt-users] [rt-user] PATCH: RT.pm.in for MasonComponentRoot

2009-09-15 Thread Susan McClure
Was this ever resolved or determined to be a bug? I am experiencing the same thing, installing RT 3.8.4, but when I edit my lib/RT.pm file to make the Mason components absolute paths, I still have the error: [Tue Sep 15 19:17:32 2009] [info] Server:

[rt-users] AT 1.2.4b1 with RT 3.8.4 install fails Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System

2009-09-01 Thread Susan McClure
I am installing RT 3.8.4 on RHE Linux 5. I have added many extensions OK, but when I try to install Asset Tracker 1.2.4b1, the make install fails after populating AssetTracker database schema with the error: == Now populating AssetTracker database schema. Creating database

[rt-users] RT ExternalAuth LDAP and Adding Local users in 3.8.2

2009-06-03 Thread Susan McClure
: Susan McClure, Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Tue Jun 2 17:51:36 2009] [debug]: Attempting to get user info using this external service: My_LDAP (/opt

[rt-users] RT ExternalAuth LDAP and Adding Local users in 3.8.2

2009-06-02 Thread Susan McClure
: Susan McClure, Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Tue Jun 2 17:51:36 2009] [debug]: Attempting to get user info using this external service: My_LDAP (/opt