[rt-users] [rt-announce] RT mailing lists moving over to new community forum

2017-02-16 Thread Talena Gandy
Hello! The various RT and RTIR mailing lists have been a great resource for help and discussion since March 2000 (wow!). Today we're excited to announce that we're taking a big step forward and migrating our community discussions to a web-based forum hosted using Discourse. Why the change?

[rt-users] [rt-announce] Paris Request Tracker Training this April!

2017-02-09 Thread Talena Gandy
Hello! We're very pleased to announce our first 2017 Request Tracker training! We'll be in Paris from April 24-26, 2017. To read more about what each day covers, including the new hands on third day, please visit https://bestpractical.com/blog/2017/2/announcing-our-first-2017-rt-training

[rt-users] [rt-announce] Announcing End Of Life for Request Tracker 4.0 Series

2016-09-08 Thread Talena Gandy
Hello! Request Tracker 4.0, originally released in April of 2011, will reach end of life on February 15, 2017. After that date, Best Practical will no longer support the 4.0 series or publish new releases with bug fixes, security updates, or new features. We recommend all RT 4.0 users upgrade

[rt-users] [rt-announce] Training update: Moving LA and announcing Boston!

2016-08-19 Thread Talena Gandy
Due to multiple requests, we are moving the LA training to Q1 2017. While there was heavy interest many folks said they couldn't swing our original dates. Stay tuned for new dates soon! Also, we're thrilled to announce RT/RTIR training in Boston, October 24-26! Please join us in our hometown

[rt-users] [rt-announce] Request Tracker Training, Coming to LA in September!

2016-08-04 Thread Talena Gandy
Come one, come all to Request Tracker Training in beautiful Los Angeles! We’ll be there September 12-14!Day one focuses on the usage of RT for non-programmer admins and users. We walk through a common helpdesk config including rights management, workflow construction, notifications and the basics

[rt-users] [rt-announce] Join us in DC for Request Tracker training in May!

2016-02-11 Thread Talena Gandy
On the heels of releasing RT 4.4, we're thrilled to announce our next public training session. Please join us in Washington, DC, on May 23-24, 2016! This training will introduce you to the new features in RT 4.4 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a

[rt-users] [rt-announce] It's here! Our first RT (and RTIR!) training of 2016 in Hamburg!

2016-01-22 Thread Talena Gandy
With the new release candidate for RT 4.4 out, we're thrilled to announce our first public training of 2016 in Hamburg, Germany. The training will take place March 14-15. This training will introduce you to the new features in RT 4.4 as part of a comprehensive overview of RT. Whether you're

[rt-users] [rt-announce] We're thrilled to announce training for RT 4.4 in Chicago!

2015-10-14 Thread Talena Gandy
Hello! We’ve been hard at work on the next new major release of RT and it’s almost here! The first release candidate for RT 4.4 will be available in early November! To celebrate the new release of RT, we’ll be holding our next RT training in Chicago, IL on December 14-15, 2015. This training

[rt-users] [rt-announce] Last chance to sign up for our final 2014 training!

2014-10-14 Thread Talena Gandy
Hello! This is your last reminder to sign up for our final public RT training in 2014! We will be in the LA area, November 4-5. This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you've been using Request Tracker for years or are a

[rt-users] [rt-announce] Don't forget! RT Training coming to Los Angeles in November

2014-09-24 Thread Talena Gandy
Hello! This is just a reminder that Best Practical's next Request Tracker training is taking place on November 4-5 in Los Angeles, CA. This will be our last public session of 2014! This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether

[rt-users] [rt-announce] Registration now open for our Q4 RT training in Los Angeles, CA

2014-08-27 Thread Talena Gandy
Hello! Great news! Our Q4 RT training session will be held in LA on November 4-5, 2014! We do have a limit on how many people we can effectively teach, so please register as soon as you can to make sure you get a seat. If you can't make LA, please feel free to suggest a future location by

[rt-users] [rt-announce] Boston Request Tracker training is happening soon!

2014-08-01 Thread Talena Gandy
There are still spots left in our Boston training, taking place September 9-10! This training will introduce you to the new features in Request Tracker 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of

[rt-users] [rt-announce] Join us for our Q2 Request Tracker Training in Dallas!

2014-03-18 Thread Talena Gandy
Hello! Best Practical is pleased to announce our second Request Tracker training for 2014! We will be in Dallas, Texas on May 20-21. We do have a limit on how many people we can effectively teach, so please register as soon as you can to make sure you get a seat. If you can't make Dallas, we

[rt-users] [rt-announce] Reminder: Sign up for our first Request Tracker training of 2014!

2014-03-04 Thread Talena Gandy
Just a reminder that Best Practical's first RT training is taking place on March 19-20 in London, UK. This will likely be our only non-US public session this year. This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you've been using

[rt-users] [rt-announce] Best Practical's First RT Training of 2014- Featuring RT 4.2!

2014-02-12 Thread Talena Gandy
Greetings! Our first training for 2014 will take place in London, England on March 19-20. As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If you can't make London, we will have upcoming trainings this year in Dallas, Texas and

[rt-users] [rt-announce] Register now for Request Tracker (RT) training in New York this October!

2013-08-15 Thread Talena Gandy
Greetings! Our third training for 2013 will be held in New York, NY on October 8th and 9th. As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If you can't make it to this training session, feel free to drop us a line to suggest

[rt-users] [rt-announce] Reminder: We're coming to Seattle for our next public RT training!

2013-05-29 Thread Talena Gandy
Greetings! Our next public RT training is happening in Seattle on June 19th and 20th. Join us and learn from the experts how to get the most out of RT as a user and administrator, as well as a preview of what's to come in RT 4.2. Whether you're a native of the Pacific Northwest or will be

[rt-users] Best Practical Presents RT Comprehensive Training in Seattle, WA June 19-20, 2013

2013-05-09 Thread Talena Gandy
Our Q2 training will be held in Seattle, Washington on June 19th 20th. Space is limited, so please RSVP as soon as possible to guarantee a seat. This training will introduce you to the new features in RT4 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent