[rt-users] Permissions for Queue Admins

2017-01-13 Thread Tim Gustafson
without also allowing them to edit everything else about the queue? Changing queue names breaks our sendmail configuration, so I'd like to prevent them from doing that if at all possible. 5. Is there anything else I should be tracking while delegating this sort of access to other folks? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Sending E-Mail From Within Custom Scrips

2016-12-14 Thread Tim Gustafson
-mail, but that's not really what I want to do here. I'd rather send a basic plain-text e-mail from within the scrip. Is that possible? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractica

[rt-users] Changing Text on RT Login Page

2016-09-12 Thread Tim Gustafson
asking why they can't log in. What's the "official" way to modify the login page's HTML to include some information about using their LDAP password? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new workshop d

Re: [rt-users] Moving Tickets in Bulk

2016-09-12 Thread Tim Gustafson
>> update Tickets set queue = 1234 where queue = 4321 > That is how I have done it to avoid the notification flurry. Thanks, I'm going to go with that for now. :) -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions,

[rt-users] Moving Tickets in Bulk

2016-09-12 Thread Tim Gustafson
to just do: update Tickets set queue = 1234 where queue = 4321 in Postgres? I don't care so much if the ticket's transaction history doesn't show the move. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new workshop

Re: [rt-users] Problems with RT::ExternalAuth::LDAP After Upgrading to 4.4

2016-09-07 Thread Tim Gustafson
nfig. I am upgrading to 4.4.0 right now. Is it me, or is that configuration requirement missing from the documentation page? https://docs.bestpractical.com/rt/4.4.0/RT/Authen/ExternalAuth.html -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and R

[rt-users] Problems with RT::ExternalAuth::LDAP After Upgrading to 4.4

2016-09-07 Thread Tim Gustafson
the new value. Any help at all is greatly appreciated. Thanks! -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A [87694] [Wed Sep 7 16:08:52 2016] [debug]: Using lynx for HTML -> text conversion (/usr/local/lib/perl5/site_perl/RT/Interface/Email.pm:1490) [87694] [Wed

Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-30 Thread Tim Gustafson
missing. Ahh, that did it. I changed the autoreply scrip to use the "Autoreply to Requestors" action, and now it seems to be working. Thanks for the pointer! -- Tim Gustafson Technical Lead, Baskin School of Engineering t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-24 Thread Tim Gustafson
y. But it seems to me that an autoreply should go out, even if NotifyActor is set to 0. Did something change around that option recently? -- Tim Gustafson Technical Lead, Baskin School of Engineering t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-23 Thread Tim Gustafson
shows no attempt to send an autoreply, and no outbound e-mail is recorded in the ticket's transaction history. My global scrips screen is attached. There are no queue-specific scrips. What would cause RT to not send autoreplys to requestors when tickets are created via e-mail? -- Tim Gustafson t

[rt-users] Create Queue / Create Group Access

2014-12-03 Thread Tim Gustafson
What is the best practice way to give non-superusers access to create groups and queues, and then manage the groups and queues they create, but not groups and queues that were created by other users? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Still Can't Figured Out DateTimeFormat

2014-04-03 Thread Tim Gustafson
to set the time zone, so why should you need one to set the date/time format? Is there really no simple configuration option that I can set to format the date and time in an arbitrary way? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training - Dallas May 20

Re: [rt-users] rt-serializer and rt-importer

2014-03-11 Thread Tim Gustafson
8996 RT::Attribute 8316 RT::User 4324 RT::Link 988 RT::ObjectCustomFieldValue 312 RT::CustomFieldValue 37 RT::Queue 30 RT::ObjectCustomField 30 RT::CustomField -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training London, March

Re: [rt-users] rt-serializer and rt-importer

2014-03-06 Thread Tim Gustafson
RT::Link 988 RT::ObjectCustomFieldValue 312 RT::CustomFieldValue 38 RT::Queue 30 RT::ObjectCustomField 30 RT::CustomField I'm going to try running the importer next, but I suspect that uses a lot less RAM. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering

[rt-users] MySQL Naitive Full-Text Indexing

2014-03-03 Thread Tim Gustafson
://dev.mysql.com/doc/refman/5.6/en/fulltext-search.html MySQL 5.6 was released initially in 2011, and fully in February of 2013, just over a year ago. I think it's safe to say that it's stable at this point. Has there been any development towards using the build-in MySQL full-text indexing for RT? -- Tim

Re: [rt-users] MySQL Naitive Full-Text Indexing

2014-03-03 Thread Tim Gustafson
From what I can see there, the native full-text indexing still doesn't support BLOBs, which is a key blocker as Tom has mentioned: Bummer; I forgot that the Attachments table used BLOB columns. :\ Thanks for reminding me though! :) -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin

Re: [rt-users] rt-serializer and rt-importer

2014-02-21 Thread Tim Gustafson
need to run this on a machine with at least that much RAM? And oddly, the dump folder only contained two 32MB +/- files in it when the process crashed, which is causing me some concern. Does that imply that it used 1.3GB of RAM to export 64MB of data? -- Tim Gustafson t...@ucsc.edu 831-459-5354

Re: [rt-users] rt-serializer and rt-importer

2014-02-21 Thread Tim Gustafson
. That was the answer I was looking for, and I think it would be helpful to add it to the documentation. You don't specify an RT version. 4.2.2 and 4.2.3 both contain fixes for memory usage. 4.2.2 -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training London

[rt-users] rt-serializer and rt-importer

2014-02-20 Thread Tim Gustafson
which will have to be manually merged with the old ticket? Is there anything else I should be considering when merging two RT installations together? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training London, March 19-20 and Dallas May 20-21 http

[rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
create a symlink for now to get past this? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
FreeBSD's /usr/ports -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
. If it helps, I can kill the whole jail and install a totally clean one and then try again. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
Something thinks you have perl 5.18. Is the perl outside the jail also 5.16? I believe its 5.16, but what difference should that make? The jail has no access to view any aspect of the root system. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Date/Time Output Format

2013-08-01 Thread Tim Gustafson
at $DateTimeFormat but I don't see how that would enable me to let users still have the option of other formats. All I want to do is add a new option, not take away the old ones. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Cross-Site Forgery Warning from Gmail

2013-04-12 Thread Tim Gustafson
: the warning is being reported because of the lack of a Referrer header. Can this be fixed for links that come from Gmail? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Searching Ticket Bodies

2013-01-08 Thread Tim Gustafson
Is there any way to search the bodies of tickets, replies and comments? In the advanced search editor I don't see those columns listed in any of the search parameters. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Users Can't Edit Dashboard Widgets

2013-01-08 Thread Tim Gustafson
their RT home page? -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] Searching Ticket Bodies

2013-01-08 Thread Tim Gustafson
, and re-compiling the whole thing with an add-on that gets used by exactly one database (out of, let's say, 400 databases) seems sub-optimal. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] Merging RT Installations

2012-11-27 Thread Tim Gustafson
for 4.2? I think I can hold off importing the old data for a few months, but probably not more than 3 months. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're hiring! http://bestpractical.com/jobs

[rt-users] Merging RT Installations

2012-11-26 Thread Tim Gustafson
numbers changing - that's unfortunate, but unavoidable. Is there any tool that allows us to import all the tickets (and comments, attachments, queues, groups, users, etc) from one RT system to another? -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're

[rt-users] Reporting SPAM From Within RT

2012-07-30 Thread Tim Gustafson
::ReportSpam but it seems that it is written for 3.6. Does anyone have that module working in 4.x? Does it integrate with SpamAssassin, or does it handle SPAM some otherway? If that module does not work with SpamAssassin, how hard would it be to connect RT to SpamAssassin? -- Tim Gustafson t

Re: [rt-users] Marking a Ticket as Read

2012-07-26 Thread Tim Gustafson
there's an option you have to enable in RT_SiteConfig Set($ShowUnreadMessageNotifications, 1); Awesome. Thanks! -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Importing Tickets and Comments

2012-02-06 Thread Tim Gustafson
I import ticket comments? The old system has 10 years worth of comments that I'd like to also get into RT. Is there a way to do this without hacking the database? -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Tim Gustafson

[rt-users] Sending Reminder E-Mails

2011-07-18 Thread Tim Gustafson
? -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Tim Gustafsont...@soe.ucsc.edu Baskin School of Engineering 831-459-5354 UC Santa Cruz Baskin Engineering

[rt-users] Question about Scripts

2011-02-08 Thread Tim Gustafson
the scrips I'm using right now. Is the list I've attached reasonable? Am I missing anything obvious? Should any of these go away? Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-535401 - Notify Requestors of New TicketTransactionCreate

[rt-users] Ticket Data Seems Broken

2009-09-04 Thread Tim Gustafson
assuming that it means that it can't find the Principal information for a particular Transaction on the ticket, but I'm not sure. Is there any way I can check the database for consistency, or somehow get past this error? Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831

Re: [rt-users] Ticket Data Seems Broken

2009-09-04 Thread Tim Gustafson
rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET SQL_MAX_JOIN_SIZE=# if the SELECT is okay at /usr/local/sbin/rt-validator line 1058, STDIN line 6. So, I have to fiddle some mySQL paramateres, apparently, and then try again. But at least this record is fixed now. Thanks! Tim

[rt-users] E-Mail to Queue Doesn't Generate Outbound Notifications

2009-08-27 Thread Tim Gustafson
any e-mail was made. Is there some option I have to set to cause the queue to send out an Here's your RT tracking number e-mail for this queue? Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http

Re: [rt-users] E-Mail to Queue Doesn't Generate Outbound Notifications

2009-08-27 Thread Tim Gustafson
with its own list of (sometimes odd) scrips. I have changed the system so that all my queues now use only the global scrips, and I now have global scrips that do all the proper notifications. Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354

[rt-users] Adding Custom Text To New Ticket Screen

2009-08-20 Thread Tim Gustafson
to add some custom text to the New Ticket screen that would instruct users to use the other system for IT-related tickets? Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Trouble Adding Users

2009-08-03 Thread Tim Gustafson
); The default setting of 0 prevents users from being created if they don't exist in LDAP Actually, I did look at that option, but the name confused me. But yes, that did it. Thanks a million! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354

[rt-users] Trouble Adding Users

2009-07-31 Thread Tim Gustafson
/perl5/site_perl/5.8.9/RT/Ticket_Overlay.pm: 1113) == Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] rt-shredder / Ignore Privileged Users

2009-07-24 Thread Tim Gustafson
You're right, see your pain. I think member_of option in the Users plugin can help with this issue. Try attached patch, documentation included. Awesome, that patch seems to work splendidly! Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354

[rt-users] rt-shredder / Ignore Privileged Users

2009-07-23 Thread Tim Gustafson
Is there any way to have rt-shredder delete users that aren't associated with any tickets -and- aren't privileged? Some of my privileged users might not be associated with a ticket at any given time, but I still don't want them deleted. Tim Gustafson Baskin School of Engineering UC Santa Cruz

Re: [rt-users] rt-shredder / Ignore Privileged Users

2009-07-23 Thread Tim Gustafson
, but it seems that in the current implementation, auto-created SPAM users can never be automatically deleted. Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

[rt-users] Can't call method Content on an undefined value at rt38/html/Admin/Global/MyRT.html line 105

2009-07-14 Thread Tim Gustafson
/Mason/ApacheHandler.pm line 1020 (/usr/local/bin/webmux.pl:165) The other functions seem to be working - I can create a ticket and search for tickets, and I can make changes to existing tickets. Any ideas on how to fix this? Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t

Re: [rt-users] Can't call method Content on an undefined value at rt38/html/Admin/Global/MyRT.html line 105

2009-07-14 Thread Tim Gustafson
broken attributes table? The table itself is fine, and it has lots of data in it - 363 rows in all. How can I tell if there's something wrong with the table data? Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354

Re: [rt-users] Can't call method Content on an undefined value at rt38/html/Admin/Global/MyRT.html line 105

2009-07-14 Thread Tim Gustafson
Has anyone got any other suggestions or clues about my broken RT at a Glance page? Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Can't call method Content on an undefined value at rt38/html/Admin/Global/MyRT.html line 105

2009-07-14 Thread Tim Gustafson
provide the base64 data for a Default installation for me? Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Can't call method Content on an undefined value at rt38/html/Admin/Global/MyRT.html line 105

2009-07-14 Thread Tim Gustafson
distinctly remember this morning when I started this whole thing seeing them in my notes, and then skipping right over them and selecting the next step... :( Thanks - it's working now that I've applied the schema updates. Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831

[rt-users] RT 3.8.4 on FreeBSD 7.3: LDAP_SYNC_INFO Missing

2009-06-29 Thread Tim Gustafson
did a cvsup of my ports tree and re-installed (via portupgrade) RT and the ExternalAuth module just to be sure I didn't his a transient bug, but I'm still getting those errors. Can anyone shed some light on this bug for me? Tim Gustafson BSOE Webmaster UC Santa Cruz t...@soe.ucsc.edu 831-459-5354

Re: [rt-users] RT 3.8.4 on FreeBSD 7.3: LDAP_SYNC_INFO Missing

2009-06-29 Thread Tim Gustafson
/lib/perl5/site_perl/5.10.0/Net/LDAP/Constant.pm with the attached version. (or 5.8.9 if that's the version of perl you're using) Awesome, that seems to have done the trick. Thanks! Tim Gustafson BSOE Webmaster UC Santa Cruz t...@soe.ucsc.edu 831-459-5354

[rt-users] How To Change RT at a Glance Screen in 3.4.5?

2008-04-30 Thread Tim Gustafson
Hello, I was wondering: how would a user change his RT at a Glance screen so that it showed all his new and open tickets instead of just the 10 highest priority tickets I own box? This is for RT 3.4.5 running on CentOS 5.1. Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
Actually, I don't think it is. Right now, it's using 'Techstaff', when there are about 5 others ahead of that queue ('Bels', 'Faculty Services', etc). Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Gene LeDuc [mailto:[EMAIL PROTECTED

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
. Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 8:27 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? It's probably

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
Yes, there is a drop-down. I'm asking how to change the default selected item in that drop-down. Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 9:42 AM To: Tim

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
, and the Default queue is indeed being pulled from the user's session, but I can't seem to find where that default is being set. Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 10

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
11 Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 10:37 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? What

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
Ahh, that's exactly what I'm looking for. Thanks! Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Jason A. Smith [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 11:05 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com

[rt-users] Default Queue???

2008-04-11 Thread Tim Gustafson
Hello everyone! Please forgive the potentially silly question, but I've Google this and haven't been able to come up with anything. Where the heck do you set the default queue for new tickets when users click the New ticket in button at the top of the screen? Tim Gustafson SOE Webmaster UC