Hi, I have not really had any luck finding anything in the archives in regards
to the following problem, so I was wondering if anyone could shed some light on
the issue for us.
For some strange reason, it seems that (not sure if it is all or just some)
users on AOL, Comcast, emails hosted
We are not using our Exchange server with RT, it just uses a local SMTP server
that goes to our corporate SMTP server and sends from there. I really don't
understand the whole setup, nor am I familiar with SPF and PTR records. How are
those set up, and on what system?
Thanks,
Tim
Date:
After extensive research, I have been unable to find any good answer to the
following issue:
Our RT system will not track replies. Once a ticket is created, and we reply to
it, if a user sends a reply back, RT simply marks the email as read, and
basically ignores it. I tested it with a Yahoo!
I am not the primary administrator/moderator of my company's RT system, so I do
not have a large base of knowledge from which to feed, but I cannot seem to
find an answer to the following question:
When a user replies to our follow-up on a ticket, how can that reply (as long
as it still
