[rt-users] Disable RSS

2016-11-28 Thread Tobias W .
Hello, Is there a way to disable RSS ? On the RT_SiteConfig ? Thank you, Tobi - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] Scrip condition not for Reminders

2016-11-11 Thread Tobias W .
Hello, We use a RT scrip to check on close if a Custom filed is empty. If the Custom field is empty, the script reopens the ticket. Condition: On Resolved Custom action preparation code: if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) { $self->TicketObj->SetStatus('open');