Thanks Kevin I filed a bug report.
Scott
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I believe this is a bug within RT 4 or an oversight as regards Articles and
'Simple Search' not being available.
If and one knows if there is a way to have 'Simple Search' on all Articles
for RT 4.0.5 please let me know.
Thanks,
Scott
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Does anyone have any ideas ?
Thanks,
Scott
UnixMan wrote:
When I login to RT 3.8.8 I find myself at the RT at a glance. From here
I click on 'RTFM' to the left and I have a Search area and a button that
allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
it has
Thanks for all your help, what we did was have the mail go directly to our
mail gateway rather than the mail relay and that works. Will have to look at
it another time when things calm down.
Scott
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In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5
we cannot.
Also I noticed the test RT-4.0.5 instance on Best Practical's website that
RTFM is included in the Home Pulldown but ours is not.
Maybe there's a simple config change we can make to the RT_SiteConfig.pm
-0700, UnixMan wrote:
Thanks, I ran : # ./rt-email-dashboards --dryrun --all and it returned
the
Dashboards that users have subscribed to. This is good as this is what I
would expect.
When I set a subscription for my userid within RT I see it in the log in
[debug] mode, and it says
, 2012 at 02:58:21PM -0700, UnixMan wrote:
Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron
hasn't
been sending out emails. I checked the logs but nothing to note there
other
than it says it emailed them out.
I ran a test email on the command line and the mail went through, NTF
/dev/null and I get the test email.
Any ideas ?
Thanks,
Scott
Kevin Falcone-2 wrote:
On Thu, Apr 12, 2012 at 01:37:39PM -0700, UnixMan wrote:
Kevin Falcone-2 wrote:
On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote:
Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our
I found the issue. I forgot that this system uses https and so I changed the
/etc/aliases http to https and all is now working.
UnixMan wrote:
I have scoured the web and cannot find a satisfying answer to mail not
working on RT 4.0.5.
At this point the mail is in the mailq.
All
Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't
been sending out emails. I checked the logs but nothing to note there other
than it says it emailed them out.
I ran a test email on the command line and the mail went through, NTF.
Any and all help is always appreciated,
I have scoured the web and cannot find a satisfying answer to mail not
working on RT 4.0.5.
Below is an excerpt from our log file, albeit sanitized :
Mar 30 08:59:38 RTServer sendmail[23863]: q2UCxcK5023863:
from=mylo...@mail.com, size=1997, class=0, nrcpts=1,
Thanks that fixed it.
Jeff Blaine-2 wrote:
On 3/20/2012 5:17 PM, UnixMan wrote:
Thanks - do you know how I can rename it ?
UPDATE Queues SET Name = '___Approvals' WHERE Name = 'Approvals';
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I have scoured the web and cannot find a satisfying answer to mail not
working on RT 4.0.5.
At this point the mail is in the mailq.
All the mail queues in /etc/aliases do the same thing. I copied the
/etc/aliases from RT 3.8.8 to RT 4.0.5, does anyone know if they are
different when using
:17 PM, UnixMan wrote:
Thanks - do you know how I can rename it ?
UPDATE Queues SET Name = '___Approvals' WHERE Name = 'Approvals';
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:17 PM, UnixMan wrote:
Thanks - do you know how I can rename it ?
UPDATE Queues SET Name = '___Approvals' WHERE Name = 'Approvals';
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Thanks that did it. I now get the below warning but elsewhere in this forum
it was reported that this is nothing to worry about.
Enter RT version if you want to stop upgrade at some point,
or leave it blank if you want apply above upgrades:
IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP
I get :
mysql select name from queues;
ERROR 1146 (42S02): Table 'rt405.queues' doesn't exist
I ran this on the source system too and get the same thing for its rt388 DB
Thomas Sibley wrote:
On 03/20/2012 04:02 PM, senior.unix wrote:
I'm getting the below warning when I'm upgrading my
|
| ScripConditions |
| Scrips |
| Templates |
| Tickets |
| Topics |
| Transactions|
| Users |
| sessions|
+-+
34 rows in set (0.01 sec)
UnixMan wrote
|
++
UnixMan wrote:
I do the below and it looks like the queues table exists though :
mysql show tables;
+-+
| Tables_in_rt405 |
+-+
| ACL |
| AT_Assets |
| AT_IPs |
| AT_Ports
ahh - here it is again with the right case :
mysql select Name from Queues;
++
| Name |
++
| A General Request |
| Approvals |
| Audit-related
Thanks - do you know how I can rename it ?
Thanks for all your efforts,
Scott
Thomas Sibley wrote:
On 03/20/2012 04:59 PM, UnixMan wrote:
ahh - here it is again with the right case :
mysql select Name from Queues;
++
| Name
I contacted the authors but they don't have the time to look into it. Looks
like it is dead in the water
UnixMan wrote:
Thanks Kevin, I haven't contacted the authors - thanks for the heads up.
I'll contact them asap and then post what I find in case anyone else might
have the same problem
I saved a search using Importable spreadsheet made a change and uploaded
the same file through Asset Import and it said :
* Asset import errors. No changes were made.
* Asset #1 not updated:
* Asset #2 not updated:
* Asset #4 not updated:
I've been searching all in vain for an answer but have
Thanks Kevin, I haven't contacted the authors - thanks for the heads up. I'll
contact them asap and then post what I find in case anyone else might have
the same problem.
Kevin Falcone-2 wrote:
On Thu, Feb 23, 2012 at 05:41:57AM -0800, UnixMan wrote:
I saved a search using Importable
How do I enable Asset Import within Asset Tracker ?
I found the html file that has this functionality at :
/$RT_HOME/local/plugins/RTx-AssetTracker/html/AssetTracker/Tools/Import.html
but can't find it anywhere I've looked within RT.
Any and help is always appreciated,
Thanks,
Scott
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I've created an dummy asset and now want to delete it in RT 4.0.5 with AT
2.0. I can't find anywhere to do that actually. I went to the Tools -
Configuration - Tools - Shredder , but I can't locate any Assets.
I tried on the command line :
# ./sbin/rt-shredder --plugin help-Assets
Couldn't
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