[rt-users] Re: Problems with status changing scrip

2016-05-16 Thread Zoey Schutt
RT::Logger->info("Customer replied to ticket awaiting reply. Status set to open."); return 1; } return undef; } return undef; RT Information: RT 4.2.12 Perl v5.14.2 built for x86_64-linux-gnu-thread-multi Apache 2.2.22 PHP 5.5.33-1~dotdeb+7.1 MySQL Ver 14.14 D

Re: [rt-users] Stalled tickets - Open on comment/reply?

2016-05-16 Thread Zoey Schutt
n stalled)], # loc_qw inactive=> [qw(resolved rejected deleted)], # loc_qw Regards, Zoey Schutt Braincoral Technology, LLC From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Joel Bergmark <joel.bergm...@t3.se> Sent

[rt-users] Problems with status changing scrip

2016-05-16 Thread Zoey Schutt
set to open."); return 1; } return undef; RT Information: RT 4.2.12 Perl v5.14.2 built for x86_64-linux-gnu-thread-multi Apache 2.2.22 PHP 5.5.33-1~dotdeb+7.1 MySQL Ver 14.14 Distrib 5.5.49 Thanks, Zoey Schutt Braincoral Technology, LLC - RT 4.4 and RTIR Training Sessions

Re: [rt-users] Automatically Deleting Ticket Attachments Matching Name

2015-07-30 Thread Zoey Schutt
Hello, That worked perfectly, thanks a lot! I’ve got a cron job running that command after my nightly backup, and it’s exactly what I needed. 0 4 * * * root /opt/rt4/sbin/rt-shredder --plugin 'Attachments=limit,1000;files_only,1;file,smime.p7s' –force Regards, Zoey Schutt

[rt-users] Automatically Deleting Ticket Attachments Matching Name

2015-07-28 Thread Zoey Schutt
-shredder might work, but I can't figure out a way to delete attachments by name, only via transaction ID. Any assistance would be appreciated! Regards, Zoey Schutt

Re: [rt-users] All Incoming SMIME Signed Messages Showing as No Trust

2015-07-24 Thread Zoey Schutt
1.0.1e 11 Feb 2013 perl 5, version 14, subversion 2 (v5.14.2) built for x86_64-linux-gnu-thread-multi Regards, Zoey Schutt -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Vandiver Sent: Friday, July 24, 2015 2:20 AM To: rt-users

[rt-users] All Incoming SMIME Signed Messages Showing as No Trust

2015-07-16 Thread Zoey Schutt
. Signing outbound emails is working perfectly, and signatures are processed on incoming mail as well. However, all signatures are being shown as untrusted, with a message such as this: SMIME: The signature is good, signed by Zoey Schutt , trust is none. Similarly, the keys and certificates I have