Yes
Change the resolve scrip
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-Original Message-
From: rmp dmd rmp.dmd1...@gmail.com
Date: Fri, 12 Jun 2009 16:09:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Another RT feature
___
which one is correct ?
Set($Timezone , 'US/Los_Angeles');
or
Set($Timezone , 'US/Pacific');
am using Los_Angeles currently and all my timestamps are exactly 7 hours
ahead of realtime.
___
DBD::mysql::st execute failed: Table 'rt3.Users' doesn't exist at
however when i go into mysql
show tables;
mysql show tables;
+-+
| Tables_in_rt3 |
+-+
| CustomFields|
| ObjectCustomFields |
| ScripActions|
|
Check permissions
--Original Message--
From: nast linux
Sender: rt-users-boun...@lists.bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Apache failed
Sent: Apr 5, 2009 23:27
Dear All,
My OS is ubuntu, I installed RT 3.8.1 by following this guide
Anything in apache logs ?
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-Original Message-
From: Andrew Daviel ad...@triumf.ca
Date: Mon, 6 Apr 2009 18:49:02
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT3 tuning - web interface seems slow
We are running RT 3.8.1, Apache 2.2.3 with
What do the logs say ?
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-Original Message-
From: Alberto Villanueva alberto.villanu...@altran.es
Date: Thu, 19 Feb 2009 20:23:50
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 500 - Internal error
force
Any ideas?
thats because the test user on your mysql db requires a passwd
cpan
look DBD::mysql
read the docs and provide the passwd for the test user
perl Makefile.pl
..
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Chaim Rieger
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What's max connections in my.cnf ?
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-Original Message-
From: alan...@interactivedata.com
Date: Tue, 13 Jan 2009 17:09:15
To: rt-users@lists.bestpractical.com
Subject: [rt-users] upgraded to 3.8.2 now getting MySQL server has gone
away error
David Clymer wrote:
I've just installed RT 3.8.1 on Debian Etch.
Any guesses?
anything in the rt log file ?
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www.jravel.com
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David Clymer wrote:
On Fri, 2008-12-19 at 13:14 -0800, Chaim Rieger wrote:
David Clymer wrote:
I've just installed RT 3.8.1 on Debian Etch.
Any guesses?
anything in the rt log file ?
/path/to/rt/var/log
configure RT_Siteconfig.pm to write there.
--
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Chaim Rieger
www.jravel.com
I was working on a zimbra extension that talks to rt
I know that there's a nagios plugin that talks to rt, but not in the way you
mean
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-Original Message-
From: Micah Gersten mi...@onshore.com
Date: Mon, 15 Dec 2008 20:10:28
To: RT
Was opt/rt a link perhaps to usr/local/www/rt ?
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-Original Message-
From: Robert Munsch [EMAIL PROTECTED]
Date: Fri, 5 Dec 2008 17:51:28
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT blown away somehow configging apache2?
Find / -name rt3 -type dir -print
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-Original Message-
From: Robert Munsch [EMAIL PROTECTED]
Date: Fri, 5 Dec 2008 17:51:28
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT blown away somehow configging apache2?
Locatedb only works for stuff that in your PATH.
Do find -type d not dir.
Did you run yum or apt ?
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-Original Message-
From: Robert Munsch [EMAIL PROTECTED]
Date: Fri, 5 Dec 2008 18:07:18
To: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Check the permissions on your rt install dir
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-Original Message-
From: Gary Greene [EMAIL PROTECTED]
Date: Fri, 14 Nov 2008 13:59:05
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Having some configuration problems with CentOS 5 and RT
Your mta should handle that
Not rt
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-Original Message-
From: Alex Young [EMAIL PROTECTED]
Date: Tue, 11 Nov 2008 17:11:39
To: RT UsersRT-Users@lists.bestpractical.com
Subject: [rt-users] Email signature disclaimers
Did you run the updates on the old database ?
--Original Message--
From: slamp slamp
Sender:
To: rt-users@lists.bestpractical.com
Sent: Oct 26, 2008 21:38
Subject: [rt-users] new install 3.8.1 old database
hello everyone, i installed rt to a new directory and new database.
imported
but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
try (re)installing DBD::mysql
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Anything in the mysql logs ?
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-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]
Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed:
Kobus Bensch wrote:
No, because the previous server had the same version of MySQL as the new
one.
you need to upgrade the mysql schema when upgrading rt from 3.6 to 3.8
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Kobus Bensch - No Sig wrote:
Hi
I have now run the actions for the upgrading rt and it still give me the
same error.
Kobus
stop and restart your web server
clear the mason cache
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Chaim Rieger
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Mod_perl or fcgi ?
Can you clear your mason cache ?
--Original Message--
From: Kobus Bensch - No Sig
Sender: [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Sent: Oct 10, 2008 09:49
Subject: [rt-users] RT interface not working
Hi Everyone
Now to start, i have downloaded all the
a config
issue but I can't seem to find out where to set it. Looking for any
advice on where to look.
___
the scrips
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Chaim Rieger
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Then it sould be premissions
--Original Message--
From: Janice Myint
To: Chaim Rieger
To: rt-users@lists.bestpractical.com
Sent: Sep 10, 2008 15:52
Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not
Resolve or Reply
the scrip for On Resolve is set to the original
set the permissions but
globally and for the user to have all rights.. email still doesn't get
create however.. anything else to check?
On Sep 10, 2008, at 3:52 PM, [EMAIL PROTECTED] wrote:
Then it sould be premissions
--Original Message--
From: Janice Myint
To: Chaim Rieger
in that
file. I'm not sure I'm doing it right.
Thanks,
-Chris
Set($LogToFile , debug);
Set($LogDir, 'var/log');
Set($LogToFileNamed , rt.log);#log to rt.log
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Chaim Rieger
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version of Ubuntu and apache.
-Chris
not a problem
i have a public facing rt 3.8.1
if anybody wants to play with it.
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Community help: http
Admincc or just plain cc
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-Original Message-
From: David Burrows [EMAIL PROTECTED]
Date: Mon, 08 Sep 2008 17:49:45
To: rt-users@lists.bestpractical.com
Subject: [rt-users] auto forward tickets/replies to specific users
We maintain several support@
Can you post your RT_Siteconfig and the output. From your rt.log please
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-Original Message-
From: Chris Nelson [EMAIL PROTECTED]
Date: Mon, 8 Sep 2008 10:01:59
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Blank Web page when clicking
Chris Nelson wrote:
Thanks for the response. I can't find the file called rt.log. I've done
a locate for it and it doesn't show up - might it be called something
else? (I would not have changed it's default value on purpose).
rt.log is only created is you tell rt to log to a specified rt
for the files in /opt/rt3
*shrug*
must be a setting somewhere that I missed.
Thanks for the help/feedback.
RT_SiteConfig.pm
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Community help: http
Permissions for the html noauth dir
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-Original Message-
From: Nick Price [EMAIL PROTECTED]
Date: Fri, 5 Sep 2008 04:18:10
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Web interface
___
Permission
Allow all custom field ?
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-Original Message-
From: Curtis Raams [EMAIL PROTECTED]
Date: Tue, 26 Aug 2008 18:07:21
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Urgent help needed with Custom field on Ticket NOT
WORKING
I've seen that error, try reinstalling scalar utils.
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-Original Message-
From: Dawid Trojanowski [EMAIL PROTECTED]
Date: Mon, 25 Aug 2008 10:37:00
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Upgrade from 3.0.11 to 3.4.6
Am not understanding your issue
Are no mails being sent ?
Are mails not being sent when replying to a ticket ?
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-Original Message-
From: mitch.tg [EMAIL PROTECTED]
Date: Sun, 24 Aug 2008 17:44:14
To: rt-users@lists.bestpractical.com
Subject: [rt-users]
sort_buffer_size = 128M
read_buffer = 2M
write_buffer = 2M
[myisamchk]
key_buffer = 128M
sort_buffer_size = 128M
read_buffer = 2M
write_buffer = 2M
[mysqlhotcopy]
interactive-timeout
dmz:/usr/local/src/rt-3.8.0 root#
--
--
Chaim Rieger
___
http
Jerrad Pierce wrote:
Was your MySQL maybe *built* without InnoDB?
--
Cambridge Energy Alliance: Save money the planet
i installed the binary,
if it was built without innodb support it wouldnt start up with the
current my.cnf
--
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Chaim Rieger
Use nagios to open a rt ticket
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-Original Message-
From: Ashish Jain [EMAIL PROTECTED]
Date: Tue, 5 Aug 2008 19:46:26
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Automating RTIR reporting
___
.
use phpmyadmin
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Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from
Does anyone know of a tool (ideally Linux command line, and ideally
ideally with source or PowerPC binary package(s) available) that grab
a partial snapshot of a MySQL database? Trying to setup a development
server that obviously can't hit the 'live' database, but don't want
to, even
Mydestinations
Post the output of
Postconf please
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-Original Message-
From: Jerrad Pierce [EMAIL PROTECTED]
Date: Mon, 4 Aug 2008 18:49:38
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT + relay
Hello all,
I have a problem that's more
are still deferred even with that change :-/
got it, i thought i missed something
here is how i would do it
set the dns rt.cambenergy.org to point to your server
now configure postfix for that domain to keep it local, and alias
[EMAIL PROTECTED] to [EMAIL PROTECTED]
--
--
Chaim Rieger
Will post my
Alias
Postconf
Files tomorrow
Don't create users
--Original Message--
From: Jerrad Pierce
Sender:
To: Tom Lanyon
Cc: Chaim Rieger
Cc: RT Users
Sent: Aug 4, 2008 21:26
Subject: Re: [rt-users] RT + relay
Thishttp://www.cjbuckley.net/blog/2007/08/19/rt-postfix/ seems
I've seen this before
Will look up my notes and send them later today
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-Original Message-
From: Sean McCreadie [EMAIL PROTECTED]
Date: Wed, 23 Jul 2008 15:51:19
To: Graeme Fowler[EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Subject: Re:
-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
--
Chaim Rieger
___
http
Sean McCreadie wrote:
Hello,
I am trying to install RT 3.8 on Centos 5.2 from source. I have been
following the RHEL4 Install Guide on the wiki and trying to make it
work as best I can. Im running into a problem with installing FastCGI,
apparently http-devel build directories are in a
Turn on debug on rt log and post the error
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-Original Message-
From: Abdus Samad [EMAIL PROTECTED]
Date: Sun, 13 Jul 2008 21:46:04
To: rt-users@lists.bestpractical.com
Subject: [rt-users] MyRT Global Page error
I would reinstall both
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-Original Message-
From: Abdus Samad [EMAIL PROTECTED]
Date: Sun, 13 Jul 2008 23:25:10
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MyRT Global Page error
I receive the
What's in /opt/rt3/share/html/Admin/Global/MyRT.html line 97.
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-Original Message-
From: Abdus Samad [EMAIL PROTECTED]
Date: Sun, 13 Jul 2008 23:58:21
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Subject: Re: [rt-users]
Strip apache of as many modules you can
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-Original Message-
From: Karel Vervaeke [EMAIL PROTECTED]
Date: Thu, 10 Jul 2008 08:21:14
To: rt-users@lists.bestpractical.com
Cc: all all[EMAIL PROTECTED]
Subject: [rt-users] RT memory usage
Dear list, we are
://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from
://rtbook.bestpractical.com
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/usr/local/rt/bin/mason_handler.fcgi aborted: idle timeout (120 sec)
[Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3
http://10.110.18.3] FastCGI: incomplete headers (0 bytes) received
from server /usr/local/rt/bin/mason_handler.fcgi
check the permissions on your rt dir
--
--
Chaim
I always use the httpd group, no issues really
What issues are you seeing/having
--Original Message--
From: Tom Smith
Sender: [EMAIL PROTECTED]
To: rt-users
Sent: Jul 7, 2008 20:33
Subject: [rt-users] Which user/group should RT be using?
My RT installation is working very well, but
Christian Forjahn wrote:
Kenneth,
I found out that I have to write my own script like rtimport.pl. this
script involves a script to give _groups_ SU permissions which is much
better for my needs. As it uses only rt-internal-scripts to edit the
database there should be no harm using it.
As
Yah
One uses perl the other fcgi is the easiest way
Or run two instances of httpd
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-Original Message-
From: [EMAIL PROTECTED]
Date: Tue, 24 Jun 2008 16:49:48
To:RT Users rt-users@lists.bestpractical.com
Subject: [rt-users] rt-3.8.0rc testing on same
Next time you show up in souther cal let me know, will get ya a cup of coffee.
Thanx much for the great product.
Sent via BlackBerry from T-Mobile
-Original Message-
From: Jesse Vincent [EMAIL PROTECTED]
Date: Thu, 5 Jun 2008 22:18:13
To:rt Users rt-users@lists.bestpractical.com
Nelson Pereira wrote:
I’ve looked around and did not find anything relating to LDAP agent
authentication.
Does anyone have a document on how to setup RT to use LDAP for agent
login?
you mean ldap/AD server based authentication,
its in the wiki.
any specific questions ask away, and
Nelson Pereira wrote:
What Im wondering, is what are theses 2 bellow lines and do I need them?
# The filter to use to match RT-Users
'filter'= '*',
# The filter that will only match disabled users
'd_filter' = '*',
Nelson Pereira wrote:
How do I go back to standard auth
This is not working and im getting tight on time
when you made your changes i hope you didnt make them in the default
file but in the second one,
blow away the secondary config file, and you should be all good.
Grant Christensen wrote:
I was comparing to:
http://www.bestpractical.com/images/screenshots/rt/3.0/home.gif
nope, thats the old one
you is all good
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Community help:
looks right to me
Grant Christensen wrote:
Hi,
I have done a default install on a Fedora 8 box using the Fedora 7
packaged installation. RT is up and working, email integrated etc
etc, however the screen layout looks like it is not using the
stylesheet or similar problem.
I
Raja wrote:
Hi,
How do we specify the Perl installation path while compiling RT?
Thanks
Raja
/path/to/perl check-deps.
___
Carlos Solorzano wrote:
I have a problem with my RT install.
The domain name of the installation is pointed at the ip of another
system (our firewall) which port forwards the RT port to the RT server.
Right now my RT works fine locally but when I go to it from its public
IP it does not
Rainer Duffner wrote:
Am 22.08.2007 um 15:20 schrieb Tamer Tayea:
Hi ,
I am trying to build a new RT box.. I thinking about using installing
RT 3.6.4 on RedHat Linux AS or ES 4 Update 5 with MySql 5.0 ..
Any issues I may run into if I use this combination..
rt works great for
John Oliver wrote:
I found http://wiki.bestpractical.com/view/RecoverRootPassword
However... it doesn't help :-(
mysql update Users set Password='X03MO1qnZdYdgyfeuILPmQ' where
Name='root';
Query OK, 0 rows affected (0.00 sec)
Rows matched: 0 Changed: 0 Warnings: 0
mysql UPDATE Users SET
John Oliver wrote:
I shouldn't have to manually add a 'root' user. Right?
after use rt3 do show tables
then
select * from Users
is root in there ?
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Community help:
John Oliver wrote:
I'm still having this problem.
I have done zero customization. I'm working with this out of the box.
I cannot possibly be the only one who cannot get RT working. If I could
get a solution, I'll happliy document it in the wiki.
can you post my.cnf please
i know its been asked before, but i cant find it
i want to ignore the cc lines for all incoming emails to rt ?
anybody has pointers ?
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Mohammed Sirkhot wrote:
Hi,
Please could someone assist, running RT 3.6.3 ,can’t get RT to send
out the emails,using exim
can you post the output from your logs please
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might smack you.
I reserve the right to update/change these rules as I see fit.
Seem reasonable?
Best,
Jesse
fair enough
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for?
your perl and perl modules should match as close as possible for peace
of mind
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Pujari, Shreekant wrote:
Can any one let me know where to find rt-setup-datbase script
file. rt-setup-database file in the sbin is 0 bytes.
Thanks
see /usr/local/src/rt-3.6.3/sbin/rt-setup-database
(just an example) if you d/l'd it to /usr/local/src
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Chaim Rieger
and all correspondences.
i found it hard to train humans.
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Discover RT's hidden
put it? :`(
I realize these may be very rudimentary questions…help please :)
there should be a readme file with directions
do an ls perhaps Makefile.PL is really Makefile.pl
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perl-modules via cpan or src ?
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Firas Batal (QA/EMC) wrote:
Hello,
I am new to RT. I think that it is a great tool. However, I would like
to take some of your time to inquire about the following issue: I
currently have RT 3.2.1 running, and I will upgrade to 3.6.3. My
question is the following: If I upgrade to 3.6.3, will
to write to /var/log/rt3/rt.log ?
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sock or username-passwd ?
it means that perl could not connect to your db, thats it. now the
reason
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Commercial
httpd_sys_content_t public_html
this command is for allowing html pages to be served via apache when
seliux is enabled, play around with it to allow your log files to be
created/read.
*
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the LdapSiteConfigSettings as per the Wiki
I configured my LDAP settings per the Wiki, but to no avail. Any help out
there?
can you post the lines from SiteConfig.
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/share/html/Admin/Global/MyRT.html:50
/usr/local/rt/share/html/Admin/autohandler:47
/usr/local/rt/share/html/autohandler:292
raw error http://rt.mon1.bizsys.tmcs/Admin/Global/MyRT.html#raw
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John Arends wrote:
I'm curious what type of machine people here using to run RT as well
as what sort of database, and if the machines have anything else
running on them.
How do you all handle backups/DR? Is anyone else running RT in a
virtual machine?
i run rt on a real host (non virt) mysql
Leo C. Ureel II wrote:
Hello,
How do I restrict user access by queue? I've some users who only have
been granted rights in certain queues. And this limits their 'RT at a
Glance' view, such that they only can browse tickets in their
particular queues. However, the '10 newest unowned tickets'
Robert Grasso wrote:
Ah, solved the Innodb checkpoint error, increasing the innodb log file size to
200 MB fixed the
problem
I still have the rt_user issue ...
try this
sh: mysql -u root -p (if passwd)
mysql use mysql;
mysqlGRANT ALL PRIVILEGES ON rt3.* TO [EMAIL PROTECTED] IDENTIFIED
Bob Bownes wrote:
No change in the result when I click on the Ticket tab. I still get the
error.
Wed, 8 Nov 2006, Chaim Rieger wrote:
Bob Bownes wrote:
force install Scalar::Util with no result...
is Scalar::Util installed ?
--
eats the blues for breakfast,
does unix
Its Azfar wrote:
How could I transfer my existing RT database to a new
RT host.
mysqldump -u mysql_user -p mysql_password rt_db rt.sql
on the original box
mv the file (rt.sql) to the new box
and on
Stephen Carr wrote:
Dear All
I earlier reported a problem - see error below - accessing the RT Innob
database. The problem occurs when I attempt to reply to a ticket. I have
since discovered - after making a backup - that I have no problem with
some tickets and with others if I click on the
Navin Chandra Singh wrote:
...
...
did it ever work,
if not, can ldap do anonymous binding ?
--
eats the blues for breakfast,
does unix for rent,
plays harp for food,
will play the flute for kicks
rides for the freedom
www.up-south.com
___
*1666:* $dbh-STORE('AutoCommit', 0); # will croak if driver
doesn't support it
did a full dump prior to upgrading mysql, and no errors showed during
import,
can browse all tickets, cant create/resolve etc.
am assuming that i need to update DBI ?
i did
went right to mysql
Todd Chapman wrote:
You might want to go straight to the database on this one.
-Todd
On Mon, Oct 09, 2006 at 09:12:14AM -0700, Chaim Rieger wrote:
over the weekend somebody in the office here created a loop in their
email, and i now have 10202 tickets that i
Ian Clancy wrote:
Chaim,
Weve been using Zimbra now for a couple of months. It really is
excellent.
I'd be interested to know what kind of integration ideas you have with
RT.
Regards
here are my ideas,
since most users will use zimbra for ent email and messaging, i can
create code within
are there any users here using or looking into zimbra,
i wrote a few connectors and am thinking of writing one for the two, if
there is a need.
___
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Community help:
On May 16, 2006, at 8:34 AM, Stefan Franck wrote:
Hi,
I'm completely new to RT and wonder if there are any best practices
or examples on how to set up and configure RT.
I searched in the wiki, but didn't find anything.
Thanks a lot,
Stefan
os
perl/cgi
mysql/other_db
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