Re: [rt-users] override mail adress for forwarding

2016-02-12 Thread frankfurter
thank you. :-)
i will try this. 



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[rt-users] override mail adress for forwarding

2016-02-11 Thread frankfurter
Hi!

i'm trying to find a way to forward tickets from one of our queues with the
queues mailaddress, NOT the users address. 
the problem is we need this only for one queue, for all other queues we need 
Set($ForwardFromUser, 1); in RT_SiteConfig. 

is there a way to override the users address in a template or scrib ? 

thanks in advance

David





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Re: [rt-users] Problem with extension RepeatTicket

2015-08-26 Thread frankfurter
ok i will switch back to my old shell script solution till the bug is fixed



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Re: [rt-users] Problem with extension RepeatTicket

2015-08-25 Thread frankfurter
thx for helping,

i changed the cronjobs like you said yesterday, but today i'm still getting
tickets from monday or for example friday. 





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Re: [rt-users] Problem with extension RepeatTicket

2015-08-24 Thread frankfurter
are there any other informations which i could share with you that might help
for solving the issue ? 

Regards,

Dave



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Re: [rt-users] Problem with extension RepeatTicket

2015-08-21 Thread frankfurter
i changed my RT_SiteConfig to your recommendations yesterday. but today there
are still wrong tickets appearing  anyway, thanks for your help

i.e. this ticket spawned today, it should only appear on mondays: 

http://requesttracker.8502.n7.nabble.com/file/n60493/.jpg 







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[rt-users] Problem with extension RepeatTicket

2015-08-19 Thread frankfurter
Hi, 

i want to use the RepeatTicket extension for tickets that have to be done
daily,weekly and monthly. 
my problem is when i set a ticket to spawn i.e. every week, the ticket
spawns every day instead. sometimes also the monthly tickets come up every
day. 
I'm sure that the recurrence date is set correctly. 

my cronjob looks like this: 

0 3 * * *
/opt/rt4/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket 

any ideas ? 

thanks, 
David 



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Re: [rt-users] Problem with extension RepeatTicket

2015-08-19 Thread frankfurter
as far as i know is there no config file for RepeatTicket.
there is only this part in RT_SiteConfig.pm

Plugin('RT::Extension::RepeatTicket');

and optional (i dont use this):
 Set( $RepeatTicketCoexistentNumber, 1 );
 Set( $RepeatTicketLeadTime, 14 ); 
 Set( $RepeatTicketSubjectFormat, '__Subject__' );






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