[rt-users] disable active url/links in RT history

[it_stuff]

Hi all, 

I have a question about url/links (active) in rtir history/comments. 
They are active by default 
Is there some way to disable them by default? 
Or should I writesome rewriting script... :s 

thnks 
Tom 
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] help

[it_stuff]

this would be something awsome! 

- Original Message -

From: "Nagraj Arya"  
To: rt-users@lists.bestpractical.com 
Sent: Tuesday, July 5, 2016 6:55:39 PM 
Subject: Re: [rt-users] help 



Can Anyone Help? 






From: rt-devel [mailto:rt-devel-boun...@lists.bestpractical.com] On Behalf Of 
Nagraj Arya 
Sent: Thursday, June 30, 2016 8:01 AM 
To: rt-de...@lists.bestpractical.com; rt-users@lists.bestpractical.com 
Subject: [rt-devel] help 




Hi, 

I am new to RT so your help is really appreciated. 

We are trying to see if we can create a dashboard and add a field which shows 
all the attachments for that ticket in the dashboard itself 



Instead of going to the ticket details and seeing the attachments. 









Is it possible, can you please guide me to achieve it.. 



//BR 

Nagraj Arya 

- 
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training 
* Los Angeles - September, 2016 

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Issues with RTExternalAuth

[it_stuff]

This is what I use to auth against ldap and local. 
(left out the ldap section ofcourse... 

# 
# User Authentication 
Set($ExternalAuth, 1); 

Set($ExternalAuthPriority, [ 'My_LDAP' ] ); 
Set($ExternalInfoPriority, [ 'My_LDAP' ] ); 
Set($UserAutocreateDefaultsOnLogin, { Privileged => 1 } ); 
Set($ExternalServiceUsesSSLorTLS, 0); 
Set($AutoCreateNonExternalUsers, 1); 
Set($ExternalAuthPriority,['My_LDAP']); 

Set($ExternalSettings, { 
'My_LDAP' => { ## GENERIC SECTION 
 


Regards, 

Tom 
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] adding a button/hyperlink to external log analysistool

[it_stuff]

thanks for the replies!!! 
The link value works! 
But now I was experimenting with the include page. 
When I use this it seems it loads the whole url (its a url of the RT instance 
with a query) on top of the RT page. menu is broken(double vision effect), and 
the ticketmenu(in the grey menubar changes into the search menu bar...) 

Tried several syntaxes, but I can't seem to get it right... 

this is the url I put in the "include page" field: 

https://RT.domain/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0A%27__NEWLINE__%27=ASC|ASC|ASC|ASC=id|||=CF.{IP}%20%3D%20%27__CustomField__%27%20AND%20%28%20%20Queue%20%3D%20%27General%27%20OR%20Queue%20%3D%20%27Incident%20Reports%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Forensics%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Malware%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Monitoring%27%20%29=50=new=new
 

any ideas? 



from RAM 
Hi there, 
That sounds like an end user issue (it sounds like you're not planning on doing 
dev work on RT) [BCC rt-devel to drop]. 
What you want is straight forward and built-in. Look at Admin->Custom 
Fields->Select and click on a custom field; on the Custom Field "Basics" tab 
note the "Link values to" field - the description is pretty clear. 

have fun 
Ram 



from Jesse Maseto: 

Here is an example of how we have done this. 

= 
'http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community 
Bug}__" target="_blank">__CF.{Community Bug}__/TITLE:Bug', 
= 

We've added this to the Format of a search under the advanced option and added 
the search to a dashboard. 

Hope this helps. 

Best Regards, 
-Jesse 
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

[rt-users] adding a button/hyperlink to external log analysis tool

[it_stuff]

Hi all, 

Sorry for posting in two lists, but don't really know where it belongs... 
And I wanted to get starting in adjusting RT to our needs. (I have no 
experience in writing th scripts or stuff like that) 
I'm running RT4.4 stable and I was querious if it is possible to add a button 
or linkor something in a ticket dashboard with a external request / hyperlink 
based on a custom field value, to for example a kibana dashboard. 
The link will then take me to kibana with the search params (comming from RT) 
in the dashboard .. 

any ideas? 

kind regards, 

I 


-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016