Re: [rt-users] Ticket search include relationships ticket status.
Just up. Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-search-include-relationships-ticket-status-tp54665p55062.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Ticket search include relationships ticket status.
Hello all, I have a search tickets, i want to show all relationships tickets and their status columns in Show Results tab. Like when i click to Links tab of a ticket. Can we do that? Thank you. Nonnick -- View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-search-include-relationships-ticket-status-tp54665.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Create child/parent ticket on another queue
Hi all, How can i create a child ticket on another queue. For example: Ticket A has been created in queue X. Team in queue X can not resolve by themselves, must be request queue Y do somethings then team X can resolve ticket. How can they create a child ticket B of ticket A on queue Y Thanks for your help. Regards, Nonnick. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Create-child-parent-ticket-on-another-queue-tp54467.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Trace ticket flow when move to another queue
Hi all, Just renew topic. Can someone help me. Thank all. Nonnick. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Trace-ticket-flow-when-move-to-another-queue-tp53758p54041.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Auto set timeworked based on started time and lastupdated time
Can someone help me this script please! Special thanks. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-set-timeworked-based-on-started-time-and-lastupdated-time-tp53757p53882.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Auto set timeworked based on started time and lastupdated time
Hi all, I want to set time worked automatic based on: (time worked = updated time - started time). It's can show by hours/day/week... Like Duration field of JSGantt Charts. Is there any way to do this. Thanks Nonnick -- View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-set-timeworked-based-on-started-time-and-lastupdated-time-tp53757.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Trace ticket flow when move to another queue
Hi all, I want to trace ticket when it's moved to another Queue. This is my scenario: Our RT system have a few queue ( CS, IT, ACC, HR ...) Some tickets create in my CS queue and i must change to another queue to resolved ticket. For example: TICKETA is created in Queue CS, CS must change that issue to ACC Queue, Accountant will see and solve that issue or move it to another Queues (IT, HR...) if they could not solve problem, when that issue has been solved they will comment done and move back CS queue. CS will takes a look and change status of TICKETA to resolved. All that I need is admin of CS Queue can monitor that where's TICKETA when it travelling around Queues, what's its status and how much time it takes in every Queue. He's just admin of CS Queue and have no privileges in another. There are so many these case in our RT system, I want admin of CS Queue can trace all tickets are originated form his queue and I also want to have a search that can overview all these tickets. How long do they hang in a queue, how much time it take, and where are they. I'm newbie here. Thanks so much for your help! Sorry for my bad in English, Best Regards, Nonnick. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Trace-ticket-flow-when-move-to-another-queue-tp53758.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
