[rt-users] Permissions for Queue Admins

2017-01-13 Thread Tim Gustafson
without also allowing them to edit everything else about the queue? Changing queue names breaks our sendmail configuration, so I'd like to prevent them from doing that if at all possible. 5. Is there anything else I should be tracking while delegating this sort of access to other folks? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Sending E-Mail From Within Custom Scrips

2016-12-14 Thread Tim Gustafson
-mail, but that's not really what I want to do here. I'd rather send a basic plain-text e-mail from within the scrip. Is that possible? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractica

[rt-users] Changing Text on RT Login Page

2016-09-12 Thread Tim Gustafson
asking why they can't log in. What's the "official" way to modify the login page's HTML to include some information about using their LDAP password? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new workshop d

Re: [rt-users] Moving Tickets in Bulk

2016-09-12 Thread Tim Gustafson
>> update Tickets set queue = 1234 where queue = 4321 > That is how I have done it to avoid the notification flurry. Thanks, I'm going to go with that for now. :) -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions,

[rt-users] Moving Tickets in Bulk

2016-09-12 Thread Tim Gustafson
to just do: update Tickets set queue = 1234 where queue = 4321 in Postgres? I don't care so much if the ticket's transaction history doesn't show the move. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and RTIR training sessions, and a new workshop

Re: [rt-users] Problems with RT::ExternalAuth::LDAP After Upgrading to 4.4

2016-09-07 Thread Tim Gustafson
nfig. I am upgrading to 4.4.0 right now. Is it me, or is that configuration requirement missing from the documentation page? https://docs.bestpractical.com/rt/4.4.0/RT/Authen/ExternalAuth.html -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A - RT 4.4 and R

[rt-users] Problems with RT::ExternalAuth::LDAP After Upgrading to 4.4

2016-09-07 Thread Tim Gustafson
the new value. Any help at all is greatly appreciated. Thanks! -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A [87694] [Wed Sep 7 16:08:52 2016] [debug]: Using lynx for HTML -> text conversion (/usr/local/lib/perl5/site_perl/RT/Interface/Email.pm:1490) [87694] [Wed

Re: [rt-users] Need help getting REST API calls to work using WinHttpRequest from VBA

2016-04-18 Thread tim
By using the following code placed into a class called clsRT_Ticket I was able to create RT Tickets within VBA successfully. Hope this helps others that have run into this issue with VBA. 'Must Include Microsoft WinHTTP Services, version 5 (winhttp.dll) in your reference 'NOTE: to call

Re: [rt-users] Password root

2016-01-18 Thread Tim Wiley
On 01/18/2016 02:36 AM, wajdi wrote: Hello, How can i change the root password Notice : the root password by default is set ‘password’ thanks I can only vouch for setting the password via a database update, but there are other methods documented here.

Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-30 Thread Tim Gustafson
missing. Ahh, that did it. I changed the autoreply scrip to use the "Autoreply to Requestors" action, and now it seems to be working. Thanks for the pointer! -- Tim Gustafson Technical Lead, Baskin School of Engineering t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-24 Thread Tim Gustafson
y. But it seems to me that an autoreply should go out, even if NotifyActor is set to 0. Did something change around that option recently? -- Tim Gustafson Technical Lead, Baskin School of Engineering t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-23 Thread Tim Gustafson
shows no attempt to send an autoreply, and no outbound e-mail is recorded in the ticket's transaction history. My global scrips screen is attached. There are no queue-specific scrips. What would cause RT to not send autoreplys to requestors when tickets are created via e-mail? -- Tim Gustafson t

Re: [rt-users] Slack integration?

2015-06-12 Thread Tim Bishop
On Fri, Jun 12, 2015 at 08:18:39AM -0400, Konstantin Ryabitsev wrote: On 11/06/15 08:10 AM, Tim Bishop wrote: Hi Josh, Konstantin, Just wondering if either of you pursued this, or possibly created your own solution? Nope, sorry, didn't have enough cycles on the team to get this done

[rt-users] Need help getting REST API calls to work using WinHttpRequest from VBA

2015-05-01 Thread Tim Elkin
, in advance, Tim

Re: [rt-users] Change to SSL cert breaking incoming mail

2015-02-04 Thread Tim Wiley
On 02/04/2015 10:52 AM, asas wrote: We recently changed to a new SSL cert with a new CA. After replacing the private key and cert, https works correctly with RT's web interface. But incoming emails get stuck in queue, with this message in exim's logs: 2015-02-04 10:04:23 1YJ4JK-LE-V7

Re: [rt-users] New cert breaks mailgate

2015-02-03 Thread Tim Wiley
On 02/03/2015 12:09 PM, mkyser wrote: Well we finally figured out that the mailgate did not like our local CA. Went and bought a Thawte cert for RT and now everything is working as it should. The lesson here is spend the money and get a real cert! I wish I had gotten to this earlier. There's

[rt-users] Create Queue / Create Group Access

2014-12-03 Thread Tim Gustafson
What is the best practice way to give non-superusers access to create groups and queues, and then manage the groups and queues they create, but not groups and queues that were created by other users? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Still Can't Figured Out DateTimeFormat

2014-04-03 Thread Tim Gustafson
to set the time zone, so why should you need one to set the date/time format? Is there really no simple configuration option that I can set to format the date and time in an arbitrary way? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training - Dallas May 20

Re: [rt-users] rt-serializer and rt-importer

2014-03-11 Thread Tim Gustafson
8996 RT::Attribute 8316 RT::User 4324 RT::Link 988 RT::ObjectCustomFieldValue 312 RT::CustomFieldValue 37 RT::Queue 30 RT::ObjectCustomField 30 RT::CustomField -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training London, March

[rt-users] Are stepwise RT upgrades necessary

2014-03-06 Thread Tim Wilson
We're running RT 4.0 on our production server. Is it necessary to upgrade to each point release to get to 4.0.3, or can we go from 4.0 -- 4.0.3 in one step? -Tim -- Tim Wilson Twin Cities, Minnesota, USA online: timwilson.info ph: 763.515.4960 -- RT Training London, March 19-20 and Dallas May

[rt-users] Disallowing ticket creation in a certain queue from SelfService

2014-03-06 Thread Tim Wilson
interface for unprivileged users? -Tim -- Tim Wilson Twin Cities, Minnesota, USA online: timwilson.info ph: 763.515.4960 -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] rt-serializer and rt-importer

2014-03-06 Thread Tim Gustafson
RT::Link 988 RT::ObjectCustomFieldValue 312 RT::CustomFieldValue 38 RT::Queue 30 RT::ObjectCustomField 30 RT::CustomField I'm going to try running the importer next, but I suspect that uses a lot less RAM. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering

[rt-users] Drop-down menu for Owner field disappeared

2014-03-04 Thread Tim Wilson
RT suddenly stopped showing a drop-down menu for the Owner field today. It's just a regular text box now. You can still type in it, and the autocomplete works, but the drop-down is gone. We're running 4.2.0. There's no difference in behavior in different browsers. Any suggestions? -- Tim Wilson

[rt-users] MySQL Naitive Full-Text Indexing

2014-03-03 Thread Tim Gustafson
://dev.mysql.com/doc/refman/5.6/en/fulltext-search.html MySQL 5.6 was released initially in 2011, and fully in February of 2013, just over a year ago. I think it's safe to say that it's stable at this point. Has there been any development towards using the build-in MySQL full-text indexing for RT? -- Tim

Re: [rt-users] MySQL Naitive Full-Text Indexing

2014-03-03 Thread Tim Gustafson
From what I can see there, the native full-text indexing still doesn't support BLOBs, which is a key blocker as Tom has mentioned: Bummer; I forgot that the Attachments table used BLOB columns. :\ Thanks for reminding me though! :) -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin

Re: [rt-users] Rights for Linking Ticket

2014-02-28 Thread Tim Wiley
On 02/28/2014 12:32 PM, Ram wrote: Hey folks, Using RT 4.0.2. I have a queue most of our staff is authorized to view/view summaries/comment/reply/modify/... and another queue that most staff can create tickets in and , as requestors, can view their own tickets and add replies but they don't have

Re: [rt-users] rt-serializer and rt-importer

2014-02-21 Thread Tim Gustafson
need to run this on a machine with at least that much RAM? And oddly, the dump folder only contained two 32MB +/- files in it when the process crashed, which is causing me some concern. Does that imply that it used 1.3GB of RAM to export 64MB of data? -- Tim Gustafson t...@ucsc.edu 831-459-5354

Re: [rt-users] rt-serializer and rt-importer

2014-02-21 Thread Tim Gustafson
. That was the answer I was looking for, and I think it would be helpful to add it to the documentation. You don't specify an RT version. 4.2.2 and 4.2.3 both contain fixes for memory usage. 4.2.2 -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training London

[rt-users] rt-serializer and rt-importer

2014-02-20 Thread Tim Gustafson
which will have to be manually merged with the old ticket? Is there anything else I should be considering when merging two RT installations together? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A -- RT Training London, March 19-20 and Dallas May 20-21 http

Re: [rt-users] Mandatory Custom Fields and Group Rights

2014-02-05 Thread Tim Wiley
On 02/05/2014 07:32 AM, Kevin Falcone wrote: On Tue, Feb 04, 2014 at 08:34:27AM -0800, Tim Wiley wrote: Is this expected behaviour? How might I work around this? It is not expected behavior. I reported this a few months ago. Thomas said that it's already fixed in the 4.2 branch there's

Re: [rt-users] Mandatory Custom Fields and Group Rights

2014-02-04 Thread Tim Wiley
On 02/04/2014 02:07 AM, Paul Stead wrote: Hello, Running RT 4.0.17 on Debian. We're trying to use RT across the company as our main ticketing system. This requires other departments to raise tickets into our queue. We have two mandatory ticket custom fields in this queue for us to internally

Re: [rt-users] Relationship Permissions

2014-01-24 Thread Tim Wiley
On 01/23/2014 11:44 PM, Christian Loos wrote: Am 23.01.2014 20:18, schrieb Tim Wiley: rt-4.0.13 We have a Queue A Queue B. Ticket A is in Queue A, and Ticket B is in Queue B. User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B

[rt-users] Relationship Permissions

2014-01-23 Thread Tim Wiley
rt-4.0.13 We have a Queue A Queue B. Ticket A is in Queue A, and Ticket B is in Queue B. User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error. I can only find documentation requiring

Re: [rt-users] Relationship Permissions

2014-01-23 Thread Tim Wiley
On 01/23/2014 11:54 AM, Landon Stewart wrote: On 23 January 2014 11:18, Tim Wiley t...@marchex.com mailto:t...@marchex.com wrote: rt-4.0.13 We have a Queue A Queue B. Ticket A is in Queue A, and Ticket B is in Queue B. User A has ModifyTicket on Queue A, but not on Queue B

Re: [rt-users] Change Subject When Resolving

2014-01-09 Thread Tim Wiley
On 01/09/2014 01:10 PM, Nathan Baker wrote: Hello Everyone, We recently noticed that if you change the subject of a ticket while you are resolving it, the change does not take effect. I've noticed this for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet. Can anyone

[rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
create a symlink for now to get past this? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
FreeBSD's /usr/ports -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
. If it helps, I can kill the whole jail and install a totally clean one and then try again. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-18 Thread Tim Gustafson
Something thinks you have perl 5.18. Is the perl outside the jail also 5.16? I believe its 5.16, but what difference should that make? The jail has no access to view any aspect of the root system. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] Question about SMTP in an upgrade from 4.0 to 4.2

2013-10-31 Thread Tim Wiley
On 10/31/2013 01:27 PM, Alex Vandiver wrote: On Thu, 2013-10-31 at 16:16 -0400, Chris Hall wrote: If I'm reading this right, am I to understand that after the upgrade I'll no longer be able to send mail out via an external smtp server? Is there any way around that? The smtp setting could

[rt-users] Date/Time Output Format

2013-08-01 Thread Tim Gustafson
at $DateTimeFormat but I don't see how that would enable me to let users still have the option of other formats. All I want to do is add a new option, not take away the old ones. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] rt-mailgate issue with postfix

2013-07-23 Thread Tim Wiley
On 07/23/2013 04:53 AM, Rajat toshniwal wrote: Hi Folks We have just installed RT4.0.13 in our environment. Our foremost requirement is ticket creation via email. In our setup we already have postfix running on separate server. On RT we are having exim which is acting as relay server and using

Re: [rt-users] Configure Role Rights Globally?

2013-07-12 Thread Tim Wiley
On 07/12/2013 09:51 AM, Elliott, Kevin C (DOR) wrote: Excellent. That makes sense. Do you handle Rights for the builtin Systems groups (Everyone, Unprivileged, Privileged) the same way? Again, it doesn't make sense to me to configure these on a queue by queue basis. Sure, if I want to give

Re: [rt-users] Mandatory Custom Field Privileges

2013-07-11 Thread Tim Wiley
On 07/10/2013 06:42 PM, Thomas Sibley wrote: * What's unexpected is if a user has SeeCustomField, but not ModifyCustomField on a mandatory CF, at ticket creation they get the error MyCustomField: Input must match [Mandatory] even though it's not displayed they don't have modify rights on it.

Re: [rt-users] Configure Role Rights Globally?

2013-07-11 Thread Tim Wiley
On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote: I have a new install of Request Tracker 4.0.7 and am working through the very granular Rights structure. I’m planning on implementing a number of queues, some of which will be managed by IT personnel in departments other than my own. I’m

[rt-users] Mandatory Custom Field Privileges

2013-07-09 Thread Tim Wiley
GroupA are workers in effectively own Queue1. GroupA requested a number of custom fields for their queue that help facilitate better reporting on tickets. Because of the reporting nature of these custom fields, GroupA has requested that only they have the permissions required to set the

Re: [rt-users] Mandatory Custom Field Privileges

2013-07-09 Thread Tim Wiley
On 07/09/2013 04:43 PM, Thomas Sibley wrote: On 07/09/2013 02:20 PM, Tim Wiley wrote: GroupA are workers in effectively own Queue1. GroupA requested a number of custom fields for their queue that help facilitate better reporting on tickets. Because of the reporting nature of these custom

Re: [rt-users] Upgrade from RT 4.0.9 to 4.0.11

2013-04-29 Thread Tim Wiley
On 04/29/2013 02:28 PM, Carlos Santos wrote: I figured it out. No need to reply. Would you mind including your solution in case someone having the same issue is searching the archives?

[rt-users] Cross-Site Forgery Warning from Gmail

2013-04-12 Thread Tim Gustafson
: the warning is being reported because of the lack of a Referrer header. Can this be fixed for links that come from Gmail? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] Creating tickets on behalf of users via email

2013-04-09 Thread Tim Cutts
address, and RT will do the right thing with it. You can do this trivially using sendmail on the UNIX command line: $ /usr/lib/sendmail -t EOF From: Barack Obama presid...@whitehouse.gov To: t...@example.com Subject: Fake email This email is not really from Barack Obama... EOF Tim

[rt-users] New Ticket Menu Permissions

2013-04-05 Thread Tim Wiley
Hey folks. Let me start by saying that I'm in the process of upgrading our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue with some permissions that I'd really like to get figured out for a queue that I've setup prior to the upgrade. In 3.6.3, it appears that a user needs

Re: [rt-users] New Ticket Menu Permissions

2013-04-05 Thread Tim Wiley
On 04/05/2013 06:02 PM, Tim Wiley wrote: Hey folks. Let me start by saying that I'm in the process of upgrading our RT install from 3.6.3 to 4.0.10. That said, I'm having an issue with some permissions that I'd really like to get figured out for a queue that I've setup prior to the upgrade

Re: [rt-users] Tikcet MergedInto Operation Problem in RT

2013-04-03 Thread Tim Cutts
in the UI. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.

Re: [rt-users] RT4 and ITIL

2013-04-02 Thread Tim Cutts
be the RT Ticket AdminCc, perhaps? I'd be interested in hearing any discussion people have about it. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969

Re: [rt-users] Configure Options for Custom Directories

2013-03-18 Thread Tim Wiley
On 03/18/2013 06:06 AM, Kevin Falcone wrote: On Sat, Mar 16, 2013 at 10:31:53AM -0700, Tim Wiley wrote: I'm wanting to change the directory layout of our RT installation just a bit to put it more in line with the standards of our packaging deploy system. The configure script clearly states

[rt-users] Configure Options for Custom Directories

2013-03-16 Thread Tim Wiley
I'm wanting to change the directory layout of our RT installation just a bit to put it more in line with the standards of our packaging deploy system. The configure script clearly states that this is possible with a set of options. snip Installation directories: --prefix=PREFIX

Re: [rt-users] Limiting candidate addresses for AdminCC

2013-03-14 Thread Tim Wiley
On 03/14/2013 03:34 PM, Ram wrote: Hey folks, I'm looking to restrict what addresses can be added as AdminCC. The idea is to prevent our staff from errantly adding an external party as an AdminCC on a ticket because we don't want external parties seeing comments. Ideally this would be done by

Re: [rt-users] Understanding RT::Extension::MergeUsers

2013-03-04 Thread Tim Cutts
to remove it for any reason, do I have to go through and unmerge all the users before doing so, or can I just remove the plugin? I seem to recall, having had to do this, that you can remove the merges with relatively simple SQL statements, but I don't recall the details I'm afraid. Tim

Re: [rt-users] Redacting details from ticket emails?

2013-02-28 Thread Tim Cutts
reasons it's not exposed to ordinary users (or even privileged users). Shredder also has a command line interface. Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered

[rt-users] rt instance can't reply

2013-02-22 Thread Tim Dunphy
] [debug]: Working on mailfield Bcc; recipients are (/usr/local/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Feb 22 19:32:02 2013] [debug]: Subject: Re: [Operations #11] AutoReply: another test to the queue From: Tim Dunphy via RT request-re...@mycompany.com Reply-To: request-re...@mycompany.com

Re: [rt-users] rt instance can't reply

2013-02-22 Thread Tim Dunphy
on txn #159 of ticket #2 (/usr/local/rt4/sbin/../lib/RT/Scrips.pm:182) Thanks, Tim On Fri, Feb 22, 2013 at 2:52 PM, Tim Dunphy bluethu...@gmail.com wrote: Hello, I just recently setup a new RT 4.0.10 instance and it's working great except for a certain key point. RT will reply to tickets

Re: [rt-users] Extra new-lines in emails from RT

2013-02-21 Thread Tim Wiley
On 02/21/2013 08:15 AM, Robert Nesius wrote: Should have searched more first I guess Looks like this is what I need. http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders I don't see this option in my configs - would be nice if the docs showed the version these config

Re: [rt-users] URL Error after upgrading to rt4

2013-02-14 Thread Tim Wiley
On 02/14/2013 02:29 PM, Rolf Krogstad wrote: Hello, I have created a new server (RedHat 5.9 64-bit) and am running the latest version of MySQL and RT 4.0.10. The old server was RT 3.6.6 I exported the data from the old server as follows: mysqldump -uroot -p --opt --skip-lock-tables

Re: [rt-users] rt-mailgate error 302 with WebExternalAuth and Apache OpenID module

2013-02-13 Thread Tim Wiley
On 02/12/2013 08:00 PM, Thomas Klump wrote: I’m working on implementing RT with OpenID. I started with a basic installation of RT and I created some test tickets from within the webui and via email. Everything worked great. I then started to implement OpenID for authentication. I tried using the

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

2013-02-13 Thread Tim Cutts
/bestpractical/rt-extension-repliestoresolved Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road

Re: [rt-users] rt-mailgate error 302 with WebExternalAuth and Apache OpenID module

2013-02-13 Thread Tim Wiley
On 02/13/2013 10:10 AM, Thomas Klump wrote: Tim, Thanks, adding a section to the virtualhost configuration for NoAuth having no authentication worked like a charm. The webpage I found the solution on is: http://requesttracker.wikia.com/wiki/WebExternalAuth Thanks, Thomas It's usually

Re: [rt-users] Odd number of elements in anonymous hash error

2013-01-26 Thread Tim Dunphy
Also this server has 2GB of ram. Generally speaking is that enough to run RT 4.02 on? Thanks tim On Sat, Jan 26, 2013 at 11:19 AM, Tim Dunphy bluethu...@gmail.com wrote: Hello List, I've been noticing that my RT web server has been running out of memory very rapidly lately. And when I

Re: [rt-users] Notifying Ticket Owners of email updates

2013-01-25 Thread Tim Wiley
On 01/25/2013 06:48 AM, globo wrote: Hi, When a ticket gets logged the requester receives a email with the ticket number and also the option to reply to the email to update the request. I need to be able to notify the owner of the ticket when the request gets updated by email. Does anyone know

[rt-users] Sqlite to MySQL migration with a 4.0.5 deployment

2013-01-24 Thread Tim Pozar
I see mail how to move from SQLite to MySQL with 3.x versions of RT. I expect that this may be different with 4.0.x versions. Anyone have a pointer on how to do this? I am currently running version 4.0.5. Thanks… Tim

Re: [rt-users] RT Migration to new HW and version

2013-01-19 Thread Dr Tim Cutts
Given that Solaris and MySQL are both Oracle products, one would hope they still work together... On 19 Jan 2013, at 01:58, Judy Gaukel j...@epicenter.ucsd.edu wrote: I have a sort of related question here -- we have an embarrassingly old version of RT on another server -- I am trying to

[rt-users] RT Command Line

2013-01-17 Thread Tim Dunphy
Hello list, Simple question for you. If I wanted to run the RT command line from my local computer (which is a mac), it is necessary to install the full RT first? Or is it possible to download the RT CLI separately? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys

Re: [rt-users] RT Command Line

2013-01-17 Thread Tim Dunphy
your tickets a lot faster. And yes we have a lot of them here. Regards, Tim On Thu, Jan 17, 2013 at 5:04 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jan 17, 2013 at 04:16:27PM -0500, Tim Dunphy wrote: Simple question for you. If I wanted to run the RT command line from my local

Re: [rt-users] Ignoring out of office emails

2013-01-16 Thread Tim Cutts
, such as a Return-Path header of , or an Auto-reply header, or a bulk precedence header. It does, however, seem to add its own header: Out of Office AutoReply: so you could add something in RT's bounce detection to detect that. Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome

Re: [rt-users] GPG support in RT4.2

2013-01-11 Thread Tim Dunphy
Amazingly helpful. Thank you! On Thu, Jan 10, 2013 at 12:51 PM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jan 10, 2013 at 5:28 PM, Tim Dunphy bluethu...@gmail.com wrote: Thanks again for the advise. I actually wan't the one who compiled this installation of RT. I inherited from

Re: [rt-users] GPG support in RT4.2

2013-01-10 Thread Tim Dunphy
Coll thank you, will do. Thought I needed a cpan module, but I'm happy that I won't! On Thu, Jan 10, 2013 at 7:49 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jan 10, 2013 at 4:20 PM, Tim Dunphy bluethu...@gmail.com wrote: Hello, How can I get GPG support in RT 4.2? I've tried

Re: [rt-users] GPG support in RT4.2

2013-01-10 Thread Tim Dunphy
means that it actually has it. Tim On Thu, Jan 10, 2013 at 8:13 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jan 10, 2013 at 5:11 PM, Tim Dunphy bluethu...@gmail.com wrote: Coll thank you, will do. Thought I needed a cpan module, but I'm happy that I won't! You will need

[rt-users] Searching Ticket Bodies

2013-01-08 Thread Tim Gustafson
Is there any way to search the bodies of tickets, replies and comments? In the advanced search editor I don't see those columns listed in any of the search parameters. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] Users Can't Edit Dashboard Widgets

2013-01-08 Thread Tim Gustafson
their RT home page? -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

Re: [rt-users] Searching Ticket Bodies

2013-01-08 Thread Tim Gustafson
, and re-compiling the whole thing with an add-on that gets used by exactly one database (out of, let's say, 400 databases) seems sub-optimal. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A

[rt-users] can't compile RT CPAN modules

2013-01-04 Thread Tim Dunphy
/lib/lib /usr/local/rt4/lib /usr/local/rt4/lib/rt3/lib /usr/local/rt4/lib/lib/rt3 /usr/local/rt4/lib/lib Caught an potential prompt infinite loop (inc/Module/Install/RTx.pm|52|Path to directory containing your RT.pm:) at inc/Module/Install/Makefile.pm line 25, STDIN line 3. Thanks Tim -- GPG me

Re: [rt-users] Placing 2 CF in RT ticket subject

2013-01-02 Thread Tim Cutts
; $self-TicketObj-SetSubject($subject); or something like that. Tim. -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215

Re: [rt-users] Multi-tenant

2012-12-13 Thread Tim Cutts
only one piece of hardware, but you're keeping the data more effectively segregated. You could simplify and centralise your configuration through scripts, so you didn't have to configure each tenant by hand. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited

Re: [rt-users] have RT cc' all included

2012-12-13 Thread Tim Wiley
On 12/12/2012 08:15 PM, Tim Dunphy wrote: Hello List, Right now with our RT system, the auto-replies generated only go back to the sender and not the people cc'd. Can this be changed so that the auto-replies include anyone cc'd? If so, how can this be done? Thanks Tim If I'm understanding

[rt-users] have RT cc' all included

2012-12-12 Thread Tim Dunphy
Hello List, Right now with our RT system, the auto-replies generated only go back to the sender and not the people cc'd. Can this be changed so that the auto-replies include anyone cc'd? If so, how can this be done? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys

Re: [rt-users] Merging RT Installations

2012-11-27 Thread Tim Gustafson
for 4.2? I think I can hold off importing the old data for a few months, but probably not more than 3 months. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're hiring! http://bestpractical.com/jobs

[rt-users] Merging RT Installations

2012-11-26 Thread Tim Gustafson
numbers changing - that's unfortunate, but unavoidable. Is there any tool that allows us to import all the tickets (and comments, attachments, queues, groups, users, etc) from one RT system to another? -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're

Re: [rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

2012-11-21 Thread Tim Cutts
periodically downloaded using something like POP or IMAP. Without fetchmail, it's sent directly to your RT server's sendmail by SMTP. fetchmail has to be run from cron every few minutes, so there's always a small delay when using that method before replies to tickets will be seen in RT. Tim

Re: [rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu

2012-11-20 Thread Tim Cutts
external email. It only has to handle the much simpler case of local mail, internal to your RT server, and sending out to your Exchange server (which you already have working). Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered

Re: [rt-users] Where are comments and correspondence held?

2012-11-06 Thread Tim Cutts
) { print $a-Content, \n\n; } Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE

Re: [rt-users] RT 4.0.8 on Ubuntu 12.04 release config error help

2012-11-06 Thread Tim Cutts
of the perl modules that RT needs. So even though none of RT itself is in C, some of the things the installation process does need a C compiler. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company

Re: [rt-users] xml:rss ... missing

2012-11-06 Thread Tim Cutts
/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl /rt/rt-4.0.8) make: *** [testdeps] Error 1 How should we install this dependency? apt-get install libxml-rss-perl should sort it out for you. Tim

Re: [rt-users] xml:rss ... missing

2012-11-06 Thread Tim Cutts
On 6 Nov 2012, at 16:54, Tim Cutts t...@sanger.ac.uk wrote: On 6 Nov 2012, at 16:46, testwreq wreq testw...@gmail.com wrote: After running fixdeps, got an error: SOME DEPENDENCIES WERE MISSING. MASON missing dependencies: XML::RSS ...MISSING Can't locate XML

Re: [rt-users] RT4.0.7 apache config question

2012-11-01 Thread Tim Cutts
is listening, not where the web server is listening. Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road

Re: [rt-users] Perl conflicts

2012-10-31 Thread Tim Cutts
to configure with the packaged versions of apache, mod_perl and so on. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office

Re: [rt-users] Perl conflicts

2012-10-31 Thread Tim Cutts
it, if a bit of a faff. Does CentOS have a similar script for making RPM's out of CPAN modules? Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number

[rt-users] correcting users annoying behavior

2012-10-24 Thread Tim Dunphy
with no activity? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Change text in tickts using database

2012-10-19 Thread Tim Cutts
certainly can edit them with the mysql command line client, but I wouldn't advise it. Why do you need to edit them anyway? Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered

Re: [rt-users] RT ticket stuck in on_hold status

2012-10-18 Thread Tim Cutts
the Lifecycle hasn't been set up quite correctly. In particular, look at the 'transitions' section of the Lifecycle definition, which tells RT which transitions are allowed. I suspect that you didn't put a transitions entry in place for your on_hold status. Tim -- The Wellcome Trust Sanger

Re: [rt-users] Change text in tickts using database

2012-10-18 Thread Tim Cutts
this data?? The Attachments table contains most of it. Each ticket in the Tickets table has one or more transactions in the Transactions table, and each transaction can have zero or more attachments in the Attachments table, depending on the kind of transaction. Tim -- The Wellcome Trust Sanger

Re: [rt-users] Can't fork at Mailer.pm

2012-10-08 Thread Tim Cutts
systems these days) or to have enough swap allocated to cope. vm.overcommit_memory = 0 in /etc/sysctl.conf is probably what you want. You probably actively don't want it to be set to 2. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered

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