[rt-users] delete tickets matching a string with RTx-Shredder?

[tnguyen]

Hi all, 

 

Lately I ran into deep troubles with a loop creating dozens of tickets. 

 

Now I'm trying to delete tickets whose subject matches a certain string.

I installed Shredder but haven't found a way to delete by subject match.


 

What do you think I should do? 

 

Truly yours, 

 

Thibaut 

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[rt-users] Notifications problem

[tnguyen]

Hi all,

On creation of a ticket, I'd like a group of users to be notified about
new tickets. Then I want only the ticket owner to be notified of future
correspondence.

How can I do that? 

Would rt-notify-group do the job? If yes is it possible to launch it
through a scrip?  

Also the utility doesn't seem to be part of my distribution (RT 3.4.5
Fedora RPM)...


Regards,
Thibaut


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