Re: [rt-users] 'negative' Business Hours in international environments
On 2014-01-29 16:33, Vitalik Yahoo wrote:
I am using:
Business-Hours-0.10_01 and RT-Extension-SLA-0.07.
I have a follow-up
question to this thread:
http://www.gossamer-threads.com/lists/rt/users/106929 [1]
I would
like to implement this syntax but in our 24/7 operation Monday actually
starts 7:00pm Sunday in order to align actually with the Shifts around
the globe. First shift is APJ because the day begins there, i..e Monday
morning begins in APJ at 7:00PM ET which is still Sunday in US.
Is
there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday',
Start = '-05:00',End='19:00'}
%RT::ServiceBusinessHours = (
'weekday' = {
0 = { Name = 'Sunday', Start = '19:00', End =
'24:00' },
1 = { Name = 'Monday', Start = '00:00', End = '24:00'
},
2 = { Name = 'Tuesday', Start = '00:00', End = '24:00' },
3 = { Name = 'Wednesday', Start = '00:00', End = '24:00' },
4 =
{ Name = 'Thursday', Start = '00:00', End = '24:00' },
5 = {
Name = 'Friday', Start = '00:00', End = '19:00' },
holidays =
[qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28
)],
},
);
Would it be possible to simply run your entire RT
server in the APJ timezone, and work around the problem that way?
-Adam
athom...@athompso.net
Links:
--
[1]
http://www.gossamer-threads.com/lists/rt/users/106929
[rt-users] 'negative' Business Hours in international environments
Hello Experts,
I am using: Business-Hours-0.10_01 and RT-Extension-SLA-0.07.
I have a follow-up question to this thread:
http://www.gossamer-threads.com/lists/rt/users/106929
I would like to implement this syntax but in our 24/7 operation Monday
actually starts 7:00pm Sunday in order to align actually with the Shifts
around the globe. First shift is APJ because the day begins there, i..e
Monday morning begins in APJ at 7:00PM ET which is still Sunday in US.
Is there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday',
Start = '-05:00',End='19:00'}
%RT::ServiceBusinessHours = (
'weekday' = {
0 = { Name = 'Sunday', Start = '19:00', End = '24:00' },
1 = { Name = 'Monday', Start = '00:00', End = '24:00' },
2 = { Name = 'Tuesday', Start = '00:00', End = '24:00' },
3 = { Name = 'Wednesday', Start = '00:00', End = '24:00'
},
4 = { Name = 'Thursday', Start = '00:00', End = '24:00' },
5 = { Name = 'Friday', Start = '00:00', End = '19:00' },
holidays = [qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01
2014-11-27 2014-11-28 )],
},
);
Thanks in advance for your help,
-Vitaly
