Re: [rt-users] ACL Troubles with RTFM
2010/8/9 Kevin Falcone falc...@bestpractical.com: On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote: What happens if you go to Configuration - Custom Fields - custom field name - Group Rights? In this case, it's also working Have you applied the CF to the Classes (using the Applies To link from the Custom Field page)? Yes indeed, this was the way i used There were some bugs with that in 2.4.2 and 3.8.8, so if you haven't done that you may need to test out the 2.4.3rc1 release on Friday. So i'm screwed ? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ACL Troubles with RTFM
On Tue, Aug 10, 2010 at 01:07:32PM +0200, benoit plessis wrote: 2010/8/9 Kevin Falcone falc...@bestpractical.com: On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote: What happens if you go to Configuration - Custom Fields - custom field name - Group Rights? In this case, it's also working Ok, this is probably the best way to give those rights I'm guessing that granting the RTFM global right isn't creating something correctly, but I'd have to go look at the ACL record. Please drop a note into the bugtracker (rtfm-bugs AT bestpractical.com) about that way of assigning rights not working. It sounds like we either need to track down the ACL failure or not let you set that right in that particular screen. Have you applied the CF to the Classes (using the Applies To link from the Custom Field page)? Yes indeed, this was the way i used There were some bugs with that in 2.4.2 and 3.8.8, so if you haven't done that you may need to test out the 2.4.3rc1 release on Friday. So i'm screwed ? No, there are just 2 ways this can get screwed up (rights and applied to) and I wanted to rule out the applied to problem (especially since I knew there was a bug with 3.8.8+2.4.2). -kevin pgpcrOhORc7rN.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ACL Troubles with RTFM
On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote: Hi, I'm trying to setup RTFM acl's for some groups and it seem that they are not enough. For example, in Config RTFM Global Group Rights i allow the following to a group of users: CreateArticle DeleteArticle ModifyArticle ModifyArticleTopics ModifyCustomField SeeClass SeeCustomField ShowArticle ShowArticleHistory However, even after login/logout, thoses users doesn't have access to the articles customfields, What happens if you go to Configuration - Custom Fields - custom field name - Group Rights? If then i had SeeCustomField to this group in the global RT configuration (Configuration Global Group Rights) then they are able to see and use articles contents, but not modify (need global ModifyCustomField for this to work). Is it normal ? Using RT 3.8.8 RTFM 2.4.2 Have you applied the CF to the Classes (using the Applies To link from the Custom Field page)? There were some bugs with that in 2.4.2 and 3.8.8, so if you haven't done that you may need to test out the 2.4.3rc1 release on Friday. -kevin pgprTuWzTyWiV.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ACL Troubles with RTFM
Hi, I'm trying to setup RTFM acl's for some groups and it seem that they are not enough. For example, in Config RTFM Global Group Rights i allow the following to a group of users: CreateArticle DeleteArticle ModifyArticle ModifyArticleTopics ModifyCustomField SeeClass SeeCustomField ShowArticle ShowArticleHistory However, even after login/logout, thoses users doesn't have access to the articles customfields, If then i had SeeCustomField to this group in the global RT configuration (Configuration Global Group Rights) then they are able to see and use articles contents, but not modify (need global ModifyCustomField for this to work). Is it normal ? Using RT 3.8.8 RTFM 2.4.2 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
