Re: [rt-users] Adding another extension
Emmanuel, Thanks. Got it. It's up and runnning. Kenn LBNL On 2/12/2010 10:42 PM, Emmanuel Lacour wrote: On Fri, Feb 12, 2010 at 01:32:25PM -0800, Ken Crocker wrote: To list, I finally have RT 3.8.7 up and running in our test environment. It's GREAT! I didn't install ALL the extensions, just RTx::Calendar and RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is included in the vanilla install (I DID include it in the install configuration) and it works just fine. . Now, I want to install the ability to run Gant charts to show ticket relationships. Am I correct that Graphviz is the correct extension? If so, will that affect the pie/bar chart ability and what do I need to do? Can I just run the install for the extension? What do I add to the Plugin? This is not an RT extension, just a perl modules. Install perl module graphiz from cpan (or apt-get install libgraphviz-perl under debian), restart apache and your tickets relation ships graph should work. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding another extension
This is not an RT extension, just a perl modules. Install perl module graphiz from cpan (or apt-get install libgraphviz-perl under debian), restart apache and your tickets relation ships graph should work. The graphs you are referring to are ticket relationships, which does require graphviz. Ken asked about Gantt charts though. I wasn't aware of anything offering this using graphviz, but the Timeline extension I pointed out uses the Simile JavaScript library to offer something close. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Adding another extension
To list, I finally have RT 3.8.7 up and running in our test environment. It's GREAT! I didn't install ALL the extensions, just RTx::Calendar and RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is included in the vanilla install (I DID include it in the install configuration) and it works just fine. . Now, I want to install the ability to run Gant charts to show ticket relationships. Am I correct that Graphviz is the correct extension? If so, will that affect the pie/bar chart ability and what do I need to do? Can I just run the install for the extension? What do I add to the Plugin? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding another extension
On Fri, Feb 12, 2010 at 01:32:25PM -0800, Ken Crocker wrote: To list, I finally have RT 3.8.7 up and running in our test environment. It's GREAT! I didn't install ALL the extensions, just RTx::Calendar and RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is included in the vanilla install (I DID include it in the install configuration) and it works just fine. . Now, I want to install the ability to run Gant charts to show ticket relationships. Am I correct that Graphviz is the correct extension? If so, will that affect the pie/bar chart ability and what do I need to do? Can I just run the install for the extension? What do I add to the Plugin? This is not an RT extension, just a perl modules. Install perl module graphiz from cpan (or apt-get install libgraphviz-perl under debian), restart apache and your tickets relation ships graph should work. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
