Le 13/06/2016 à 06:18, Stephen Switzer a écrit :
> Hi Everyone!
>I have a goal to make RT's Self Service interface a full customer
> portal where they can log in to see their outstanding invoices as well
> as report trouble by creating a ticket. I imagine adding a custom field
> to the users to store an external ID for any user that I would like to
> enable this option for.
why not playing with privileged/unprivileged users, your customers
should be unprivileged, and RT 4.4 Customer role (or a few lines of code
to add a role on RT 4.2) which would point to groups that represents a
company, so each of a company group memeber can see all tickets of this
company ?
> No big deal there. It took a little time to
> figure it out but I have added an "Accounting" option to the top of the
> page, right after "Tickets" by editing
> /opt/rt4/local/html/Elements/Tabs.
don't do it thi way, it will be hard to follow RT upgrades. You have a
callback in share/htmls/Elements/Tabs named "SelfService" so you just
have to create a
local/html/Callbacks/MyCompany/Elements/Tabs/SelfService file with a
content such as:
<%INIT>
my $accounting = Menu->child( accounting => title => loc('Accounting'),
path => '/SelfService/AccountingARInvoices.html' );
> I then added
> /opt/rt4/local/html/SelfService/AccountingARInvoices.html (which I coped
> from Closed.html and modified). Here's an Excerpt:
>
> <& /SelfService/Elements/ARInvoices,
> %ARGS,
> status => [ RT::Queue->InactiveStatusArray ],
> title => loc('My Open Invoices'),
> BaseURL => RT->Config->Get('WebPath')
> ."/SelfService/AccountingARInvoices.html?",
> Page=> $Page,
> &>
>
> This then calls /opt/rt4/local/html/SelfService/Elements/ARInvoices. I
> found that in the call to CollectionList, I can comment out the Query
> parameter, and pass Collection instead.
>
> This is where I seem to have a mental block. I'm not a perl newbie, but
> I infrequently code in perl and keep forgetting things I'd once learned,
> so it might be obvious to others. However, I am new to the Mason
> approach. I'd like to use as many of the built in RT components as
> possible to display the data. I have already built an API that can
> return a list of open invoices in JSON format, and I plan to call this
> API then pass the data as a collection. However, in testing the approach
> I tried hard coding the collection parameter to figure out what this
> collection needs to look like to work... such as: Collection => [('a' =>
> '1'), ('b' => '2')]; ... but I kept getting:
>
I never played with Collections using other than a query, so I let
others confirm (or not) if it's possible.
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
