Re: [rt-users] Changing default format of ticket list in queue?

--- Begin Message --- Hi Alex, I didn't check it in depth, but you may be interested in customizing this Element using the "local" folder. https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue Also, for the links in the QueueList portlet in the dashboards, there

Re: [rt-users] Changing default format of ticket list in queue?

Sorry I wasn't clear. I'm talking about the results when you view all tickets for a certain queue. For instance, open a ticket in the Customer Service queue, and somewhere on that page is the queue name as a link. Clicking that link takes you to a page listing all active tickets in that queue.

Re: [rt-users] Changing default format of ticket list in queue?

Hi Alex, On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall wrote: > Hi all, > Where would I go to change the default format for the list of tickets shown > when you click a queue name? I presume you are talking about the Queue List? Can this be done on a queue-by-queue basis, or

[rt-users] Changing default format of ticket list in queue?

Hi all, Where would I go to change the default format for the list of tickets shown when you click a queue name? Can this be done on a queue-by-queue basis, or only as a modification to some template in share/html? I'd like to make some global changes, but for a few queues, have the value of a