Re: [rt-users] Custom Status Setup Problems

[Alex Vandiver]

On Mon, 2013-12-02 at 11:35 -0600, Wendi M. wrote:
 I can then add this Custom Status setting to a particular queue, and
 it all looks good. My problem.. I can't resolve the ticket or do
 anything other than leave it in the new status? Am I missing
 something obvious here? Thanks!

You're missing the transitions:

http://docs.bestpractical.com/RT_Config#Transitions-between-statuses-and-UI-actions

 - Alex

[rt-users] Custom Status Setup Problems

[Wendi M.]

I am running RT4 and trying to setup a new custom status for pending for
the developers. I have added the following to the RT_SiteConfig, did the
update, and restarted Apache.

#Set Custom Statuses
#Attemping to add a Pending status
Set( %Lifecycles, default_pending = {
initial = [ 'new' ],
active  = [ 'open', 'stalled', 'pending' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
});

I can then add this Custom Status setting to a particular queue, and it all
looks good. My problem.. I can't resolve the ticket or do anything other
than leave it in the new status? Am I missing something obvious here?
Thanks!