[rt-users] Need help with Error Message
When replying from the transaction section of a ticket we get the following exception thrown in the error log. [18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108) [18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108) [18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108) [18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108) [18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108) [18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108) [18940] [Mon Mar 24 20:43:33 2014] [debug]: Rendering attachment #195912 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182) [18940] [Mon Mar 24 20:43:34 2014] [debug]: Rendering attachment #199136 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182) [18940] [Mon Mar 24 20:43:36 2014] [warning]: Use of uninitialized value $_ in concatenation (.) or string at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 211. (/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:211) [18940] [Mon Mar 24 20:43:36 2014] [error]: Can't call method content on an undefined value at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 217. Stack: [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:217] [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:101] [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:83] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1777] [/opt/rt4/sbin/../lib/RT/Transaction.pm:348] [/opt/rt4/share/html/Elements/MessageBox:60] [/opt/rt4/share/html/Ticket/Update.html:178] [/opt/rt4/share/html/Widgets/TitleBox:56] [/opt/rt4/share/html/Ticket/Update.html:185] [/opt/rt4/share/html/Ticket/autohandler:66] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211) Thanks in advance for the help. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Need help with Error Message
On Mon, 2014-03-24 at 20:48 +, Bryon Baker wrote: When replying from the transaction section of a ticket we get the following exception thrown in the error log. [snip] This was fixed in RT 4.2.2. The error will still occur in your logs, and the outgoing email will not have a text/plain part, but the mail will at least be sent -- unlike in 4.2.0 and 4.2.1. - Alex -- RT Training - Dallas May 20-21 http://bestpractical.com/training
