Re: [rt-users] No outbound email after upgrade
Hi Matt, and thanks for your response. I have tried this. It still produces nothing. Here is what I added to my RT_SiteConfig.pm: Set($MailCommand, mbox); Set($SendmailPath, /usr/lib/sendmail); Set($SendmailArguments, -t); Set($OwnerEmail, m...@workplace.com); I have also tried: Set($MailCommand, sendmailpipe); Set($MailCommand, smtp); Set($MailCommand, sendmail); Set($MailCommand, test); I do a '/etc/init.d/request-tracker4 restart' after each, and even try rebooting. No good. I'm sure I'm missing something silly here... but I just don't know what it is... Any other suggestions? Thank you. From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Friday, August 21, 2015 4:05 PM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Fri, Aug 21, 2015 at 2:09 PM, Ditri, Chris cdi...@experi-metal.com wrote: But, it was always able to send emails with no problem through exim, and I can send emails from the bash command prompt with no problem as well. From RT_Config.pm: $MailCommand $MailCommand defines which method RT will use to try to send mail. We know that 'sendmailpipe' works fairly well. If 'sendmailpipe' doesn't work well for you, try 'sendmail'. 'qmail' is also a supported value. For testing purposes, or to simply disable sending mail out into the world, you can set $MailCommand to 'mbox' which logs all mail, in mbox format, to files in /opt/rt4/var/ based in the process start time. The 'testfile' option is similar, but the files that it creates (under /tmp) are temporary, and removed upon process completion; the format is also not mbox-compatable. Perhaps try setting MailCommand to mbox or testfile. -m
Re: [rt-users] No outbound email after upgrade
On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris cdi...@experi-metal.com wrote: Hi Matt, and thanks for your response. I have tried this. It still produces nothing. Here is what I added to my RT_SiteConfig.pm: Set($MailCommand, mbox); Set($SendmailPath, /usr/lib/sendmail); Set($SendmailArguments, -t); Set($OwnerEmail, m...@workplace.com); I have also tried: Set($MailCommand, sendmailpipe); Set($MailCommand, smtp); Set($MailCommand, sendmail); Set($MailCommand, test); I do a '/etc/init.d/request-tracker4 restart' after each, and even try rebooting. No good. I'm sure I'm missing something silly here... but I just don't know what it is... Any other suggestions? It looks like you are using Debian. Are you using the SiteConfig.d directory and running update-rt-siteconfig before restarting apache? Other things you could try: Set($LogStackTraces, 'debug'); Set($LogToSTDERR, 'debug'); then check the apache error log (/var/log/apache2/error.log) for output. -m
Re: [rt-users] No outbound email after upgrade
On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris cdi...@experi-metal.com wrote: Ok... After turning the debugging, I captured this from the log: [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295) [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to prepare scrips for transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:187) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #8404 on ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to commit scrips for transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:210) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #8404 on ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4484 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4486 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4488 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4490 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4492 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4495 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4497 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4499 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4504 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4506 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4508 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4510 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4512 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4514 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4516 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4518 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) It says it didn't find a script for transaction batch and for transaction create... Makes me wonder if I'm missing a package? Not a package. Check your DB or your admin web interface. SELECT * from objectscrips; SELECT * from scrips; The objectscrips is how scrips can be selectively applied to individual queues. -m
Re: [rt-users] No outbound email after upgrade
in different p rt4-fcgi- External FastCGI support for request-track p rt4-standalone - Standalone web server support for request- I thank you. From: rt-users rt-users-boun...@lists.bestpractical.com on behalf of Ditri, Chris cdi...@experi-metal.com Sent: Tuesday, August 25, 2015 12:26 PM To: Matt Zagrabelny Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade HI Again, Yes, I'm using debian. No, I haven't put it in my RT_SiteConfig.d directory because I don't want to lose track of the settings. When the config is good, I will move them into the appropriate file and re-execute my update update-rt-siteconfig-4. I'm trying to keep the debris out of my configs. It only reads RT_SiteConfig.pm, so I don't see any harm in this strategy. I have set the logging on, thank you for that... lets hope it dumps some useful info! Thanks again. From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Tuesday, August 25, 2015 11:13 AM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris cdi...@experi-metal.com wrote: Hi Matt, and thanks for your response. I have tried this. It still produces nothing. Here is what I added to my RT_SiteConfig.pm: Set($MailCommand, mbox); Set($SendmailPath, /usr/lib/sendmail); Set($SendmailArguments, -t); Set($OwnerEmail, m...@workplace.com); I have also tried: Set($MailCommand, sendmailpipe); Set($MailCommand, smtp); Set($MailCommand, sendmail); Set($MailCommand, test); I do a '/etc/init.d/request-tracker4 restart' after each, and even try rebooting. No good. I'm sure I'm missing something silly here... but I just don't know what it is... Any other suggestions? It looks like you are using Debian. Are you using the SiteConfig.d directory and running update-rt-siteconfig before restarting apache? Other things you could try: Set($LogStackTraces, 'debug'); Set($LogToSTDERR, 'debug'); then check the apache error log (/var/log/apache2/error.log) for output. -m
Re: [rt-users] No outbound email after upgrade
HI Again, Yes, I'm using debian. No, I haven't put it in my RT_SiteConfig.d directory because I don't want to lose track of the settings. When the config is good, I will move them into the appropriate file and re-execute my update update-rt-siteconfig-4. I'm trying to keep the debris out of my configs. It only reads RT_SiteConfig.pm, so I don't see any harm in this strategy. I have set the logging on, thank you for that... lets hope it dumps some useful info! Thanks again. From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Tuesday, August 25, 2015 11:13 AM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris cdi...@experi-metal.com wrote: Hi Matt, and thanks for your response. I have tried this. It still produces nothing. Here is what I added to my RT_SiteConfig.pm: Set($MailCommand, mbox); Set($SendmailPath, /usr/lib/sendmail); Set($SendmailArguments, -t); Set($OwnerEmail, m...@workplace.com); I have also tried: Set($MailCommand, sendmailpipe); Set($MailCommand, smtp); Set($MailCommand, sendmail); Set($MailCommand, test); I do a '/etc/init.d/request-tracker4 restart' after each, and even try rebooting. No good. I'm sure I'm missing something silly here... but I just don't know what it is... Any other suggestions? It looks like you are using Debian. Are you using the SiteConfig.d directory and running update-rt-siteconfig before restarting apache? Other things you could try: Set($LogStackTraces, 'debug'); Set($LogToSTDERR, 'debug'); then check the apache error log (/var/log/apache2/error.log) for output. -m
Re: [rt-users] No outbound email after upgrade
Hi Matt, There is absolutely nothing in ObjectScrips, and everything is set to NULL in Scrips (in the database). Are you implying that I need to make custom scrips to send routine emails regarding tickets? Something is different then... I definitely didn't have to do that before... must be new between 4.0.7 and 4.2.8 (4.0.7 shipped with Wheezy, and 4.2.8 with Jessie). Was it normal to lose that functionality in the upgrade? I have never messed with Scrips before... not sure I understand them. Is there a good resource on the subject? Thank you. From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Tuesday, August 25, 2015 12:52 PM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris cdi...@experi-metal.com wrote: Ok... After turning the debugging, I captured this from the log: [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295) [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to prepare scrips for transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:187) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #8404 on ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to commit scrips for transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:210) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #8404 on ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4484 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4486 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4488 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4490 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4492 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4495 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4497 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4499 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4504 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4506 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4508 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4510 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4512 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4514 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4516 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4518 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) It says it didn't find a script for transaction batch and for transaction create... Makes me wonder if I'm missing a package? Not a package. Check your DB or your admin web interface. SELECT * from objectscrips; SELECT * from scrips; The objectscrips is how scrips can be selectively
Re: [rt-users] No outbound email after upgrade
Hi Matt, It never could. I never got that working, and had to get going on other projects. Things were complicated because we use exchange with a smart-host off-site to scrub our emails for spam and viruses. It is setup to take all the email for our domain. I figured I'd tackle that again at a later date... probably using fetchmail or something... Once I get it back to where it was, I'll be looking into the receiving end of email. But, it was always able to send emails with no problem through exim, and I can send emails from the bash command prompt with no problem as well. Thanks. -Chris From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Friday, August 21, 2015 2:54 PM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Fri, Aug 21, 2015 at 1:33 PM, Ditri, Chris cdi...@experi-metal.com wrote: Hello, I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and it has always worked for my purposes in 4.0.7. However Ever since the update, RT will no longer send emails. [...] Can someone point me in the right direction here? Can your RT instance receive emails? -m
[rt-users] No outbound email after upgrade
Hello, I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and it has always worked for my purposes in 4.0.7. However Ever since the update, RT will no longer send emails. So, I thought that my debian update must have squashed my exim configs... but it didn't. From a bash shell, I can send email as anyone I want -- including the RT user. But RT itself no longer sends messages. There is nothing in any of my log files, and I pushed everything in RT to 'debug'. I check the exim logs, and the messages look like they are not even being submitted to the mail service (there is no record of them). I didn't change my RT_SiteConfig.pm file at all... though I have spent several hours, after discovering this problem, playing with options to try to jog it back into sending email. Nothing works. Of course. Can someone point me in the right direction here? Thank you! Here is my current config: Set($LDAPHost, 'domaincontroller.mycompany.com'); Set($ExternalAuthPriority, [ 'My_LDAP', ] ); Set( @Plugins, qw(RT::Authen::ExternalAuth) ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($ExternalServiceUsesSSLorTLS,0); Set($AutoCreateNonExternalUsers,0); Set($ExternalAuthPriority,['My_LDAP','My_Oracle','SecondaryLDAP','Other-DB']); 'type' = 'ldap', 'server' = 'domaincontroller.mycompany.com', 'user' = 'rtu...@mycompany.com', 'pass' = 'password', 'base' = 'ou=COMPANY USERS,dc=mycompany,dc=com', 'filter' = '((ObjectCategory=User)(ObjectClass=Person))', 'd_filter' = '', 'tls' = 1, 'ssl_version' = 3, 'net_ldap_args' = [version = 3 ], 'attr_match_list' = ['Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2' ], 'attr_map' = { 'Name' = 'sAMAccountName', 'EmailAddress' = 'mail', 'Organization' = 'physicalDeliveryOfficeName', 'RealName' = 'cn', 'ExternalAuthId' = 'sAMAccountName', 'Gecos' = 'sAMAccountName', 'WorkPhone' = 'telephoneNumber', 'Address1' = 'streetAddress', 'City' = 'l', 'State' = 'st', 'Zip' = 'postalCode', 'Country' = 'co' } }, } ); 1; my $zone = UTC; $zone=`/bin/cat /etc/timezone` if -f /etc/timezone; chomp $zone; Set($Timezone, $zone); Set($rtname, 'rt.mycompany.com'); Set($Organization, 'RT.mycompany.com'); Set($CorrespondAddress , 'r...@rt.mycompany.com'); Set($CommentAddress ,
Re: [rt-users] No outbound email after upgrade
On Fri, Aug 21, 2015 at 1:33 PM, Ditri, Chris cdi...@experi-metal.com wrote: Hello, I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and it has always worked for my purposes in 4.0.7. However Ever since the update, RT will no longer send emails. [...] Can someone point me in the right direction here? Can your RT instance receive emails? -m