There is no problem with Repeat Ticket (that I am aware of), the problem was
between our ears! It seems that we both misunderstood how these recurrences
work.
The four cronjobs are doing exactly what they should. As are the ticket
recurrence settings.
Basically, the repeated ticket due date is
ok i will switch back to my old shell script solution till the bug is fixed
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Hmmm... I'm unsure what is causing that for you.
When I open a console window and run the 'daily' command on it's own
(/usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket
--type daily) then ALL daily recurrence tickets get repeated, regardless of
the day of
thx for helping,
i changed the cronjobs like you said yesterday, but today i'm still getting
tickets from monday or for example friday.
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are there any other informations which i could share with you that might help
for solving the issue ?
Regards,
Dave
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Excuse the delay in my response - I was not at work on Friday.
After reading your comments I re-examined my settings for RepeatTicket and
it turns out I was incorrect about my cronjob - Repeated tickets were not
being created how I expected.
I have now made four separate cronjobs as a temporary
i changed my RT_SiteConfig to your recommendations yesterday. but today there
are still wrong tickets appearing anyway, thanks for your help
i.e. this ticket spawned today, it should only appear on mondays:
http://requesttracker.8502.n7.nabble.com/file/n60493/.jpg
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On Wed, Aug 19, 2015 at 5:39 AM, frankfurter d.weidho...@krone.at wrote:
Hi,
i want to use the RepeatTicket extension for tickets that have to be done
daily,weekly and monthly.
my problem is when i set a ticket to spawn i.e. every week, the ticket
spawns every day instead. sometimes also the
Hi,
i want to use the RepeatTicket extension for tickets that have to be done
daily,weekly and monthly.
my problem is when i set a ticket to spawn i.e. every week, the ticket
spawns every day instead. sometimes also the monthly tickets come up every
day.
I'm sure that the recurrence date is
as far as i know is there no config file for RepeatTicket.
there is only this part in RT_SiteConfig.pm
Plugin('RT::Extension::RepeatTicket');
and optional (i dont use this):
Set( $RepeatTicketCoexistentNumber, 1 );
Set( $RepeatTicketLeadTime, 14 );
Set( $RepeatTicketSubjectFormat,
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