[rt-users] Quick search for ticket # in RTIR vs. how it works in RT

[Landon]

Hello,

Quick question here...

In RT you can type/paste a ticket number into the little search box on the
upper right beside the ticket creation dropdown and find a ticket by ticket
#.

In RTIR this yields no results.  Is there a reason for this or can it be
fixed so ticket id is included in the search?  Sure staff can use the
regular search to find a ticket but it's not quite as fast of course.

Thanks

-- 
Landon Stewart landonstew...@gmail.com

Re: [rt-users] Quick search for ticket # in RTIR vs. how it works in RT

[Kevin Falcone]

On Mon, Jul 22, 2013 at 11:54:46AM -0700, Landon wrote:
In RT you can type/paste a ticket number into the little search box on the 
 upper right beside
the ticket creation dropdown and find a ticket by ticket #.
In RTIR this yields no results. Is there a reason for this or can it be 
 fixed so ticket id is
included in the search? Sure staff can use the regular search to find a 
 ticket but it's not
quite as fast of course.

Questions about RTIR which are this specific to the operations of RTIR
(as opposed to questions about core RT features) really belong on the
rtir mailing list rather than rt-users.

I'm assuming you're not using RTIR 2.6, this appears to be a
regression in 3.0-trunk.

-kevin


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