Is it possible that your RT configuration has non-identical global rights
for owners and requestors (Admin Global Group Rights)?
On Thu, 5 Mar 2015 at 00:10 elif...@free.fr wrote:
Hello Alex,
Many thanks for you answer :
--
Have you considered setting these
Hello Alex,
Many thanks for you answer :
- Mail original -
| Have you considered setting these users up as privileged instead,
| with minimal rights?
This is not what we want, but I've done it for some tests just to check, and
the problem is the same.
I've come to the conclusion that
I don't believe that it's possible for a user to be simultaneously
unprivileged and have rights granted to them, so I would suspect that your
goal is possibly unsupported in its current form.
Have you considered setting these users up as privileged instead, with
minimal rights?
On Sat, 28 Feb
Hello,
On our RT 4.2.6, I created a lifecycle support with specifics status, which
is working fine.
The requestor is unprivileged, but is granted the right ModifyTicket
(globally), and ShowTicket, Watch and ReplyToTicket on the queue. The queue has
the support lifecycle.
On SelfService
