Re: [rt-users] Show recipient on ticket update - not working

2015-03-09 Thread Guadagnino Cristiano
guadagnino.cristi...@creval.itmailto:guadagnino.cristi...@creval.it Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Show recipient on ticket update - not working Hi Cris, Check if you have Scrip for On correspondence notify Requestor and CC

Re: [rt-users] Show recipient on ticket update - not working

2015-03-07 Thread Marcos Orallo
Hi Cris, Check if you have Scrip for On correspondence notify Requestor and CC enabled, in Normal stage (you can check this in Applies to section when editing the scrip). If you have it in Batch, you won't be able to see and edit the predicted recipients when replying or commenting. Cheers. El

[rt-users] Show recipient on ticket update - not working

2015-03-06 Thread Guadagnino Cristiano
Hi all, I have both the 'Recipients' and the 'Scrips and Recipients' sections empty when I resolve/reply to a ticket. I mean, I see no recipients and no check boxes. I have no warnings/errors in the log. What can it be that is causing this behavior? Thank you in advance. Cris