rence number $extnr match.");
# merge Tickets
$self->TicketObj->MergeInto($id);
}
best regards,
Bernhard
-Ursprüngliche Nachricht-
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von
Eierschmalz, Bernhard
Gesendet:
Best regards
Bernhard
-Ursprüngliche Nachricht-
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von
Kevin Falcone
Gesendet: Mittwoch, 3. September 2014 22:34
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Tickets from other Ticketsystem
On Mon, A
.
-kevin
>
>
> -Ursprüngliche Nachricht-
> Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag
> von Kevin Falcone
> Gesendet: Freitag, 22. August 2014 16:01
> An: rt-users@lists.bestpractical.com
> Betreff: Re: [rt-users] Tickets from o
gly
modified plugin?
Best regards
Bernhard
-Ursprüngliche Nachricht-
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von
Kevin Falcone
Gesendet: Freitag, 22. August 2014 16:01
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Tickets from other Ticketsy
On Tue, Aug 19, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote:
> we have one customer using its own ticket system. This customer sends us mails
> with an information about his own ticket in the subject.
>
> i.e. [PLUS.DE Ticket#PD077994]
>
> sometimes when this customer answers, he doesn’
Hello,
we have one customer using its own ticket system. This customer sends us mails
with an information about his own ticket in the subject.
i.e. [PLUS.DE Ticket#PD077994]
sometimes when this customer answers, he doesn't send our ticket number in
subject, so he opens a new ticket.
Is it possi