OK, then remember this, once you will upgrade to RT 4.4, because this
version will support [1] searches like
Status = '__active__'
Chris
[1] https://github.com/bestpractical/rt/commit/20f3268
Am 29.10.2015 um 15:39 schrieb markus.wildb...@magna.com:
> Hi Christian!
>
> Thanks a lot for your
Hi Christian!
Thanks a lot for your response! This solved my problem!
As we have different lifecycles in place, I stay with looping through all
queues...
Greetings,
Markus
Von:
Christian Loos
An:
markus.wildb...@magna.com, rt-users@lists.bestpractical.com,
Datum:
Hi list,
I upgraded RT from 4.0.10 to 4.2.11 . Update went smooth but tickets
suposed to be recuring , didn't show up.
When starting plugin from hand I get this info only, no errors or
warnings. What may be a problem, and how to fix this?
[577] [Thu May 21 11:06:58 2015] [info]: Repeating
HiThannks for your attention,my problem had succesfully solved...This problem
was from my RT
On Sunday, February 1, 2015 6:50 AM, Alex Peters a...@peters.net wrote:
If this issue is only occurring after you modify the Login page, then you have
made an incorrect modification. Delete
If this issue is only occurring after you modify the Login page, then you
have made an incorrect modification. Delete the copy of the Login page in
the local directory, clean the Mason cache, restart RT and try again.
If the issue still occurs, then something else is wrong. Possibly the
now what i have to do?when i edit login page all of my users even root was
redirected to selfservice page.
On Tuesday, January 27, 2015 11:13 PM, Alex Peters a...@peters.net wrote:
That is very strange. User root should not redirect to Self Service.
Perhaps your DB has in fact
I have to say that by your solution i could change and edit the word
username to user in login page but after this, every user (even root) i have
redirected to selfservice page.i think that every user even ROOT change to the
unpreviledge user or my connection to DB was disconnected.
On
HiI do everything that you say and i do your instructions but my problem is
yet.Your solution didnt work correctly for me,please give me another solution.
That is very strange. User root should not redirect to Self Service.
Perhaps your DB has in fact been corrupted somehow. Maybe someone else can
offer another solution.
On 28 Jan 2015 1:03 am, Shahab Sharifzadeh sshgu...@ymail.com wrote:
I have to say that by your solution i could change and
hiI have done the following things:
1- Copy /usr/share/request-tracker4/html/Elements/login.html to
/usr/local/share/request-tracker4/html/Elements/login.html
2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired.
3- Clean the Mason Cache and restart.
but so forward to
You have raised two separate problems. I have answered both. Please
follow my other instructions regarding rights.
On 27 Jan 2015 8:45 pm, Shahab Sharifzadeh sshgu...@ymail.com wrote:
hi
I have done the following things:
1- Copy /usr/share/request-tracker4/html/Elements/login.html
to
If I understand you correctly, you need to make your user privileged.
Unprivileged users are forced to use the Self Service area.
I don't know what you mean by 'edit username to user'. Are you trying
to change the visible wording on the login page?
Yes i want to change visible wording on the
To change the HTML of the Login page:
1. Copy share/html/Elements/Login.html to
local/share/html/Elements/Login.html.
2. Modify local/share/html/Elements/Login.html as desired.
3. Clean the Mason cache
http://requesttracker.wikia.com/wiki/CleanMasonCache and restart RT to
see
What are you changing the permissions from? What is the file's owning
user/group?
It sounds like something is repeatedly changing the permissions on this
file. To my knowledge, RT doesn't do that. Is someone else logging in and
doing it? Do you have some sort of cron job or automated system
To be clear, the UNIX permissions of that file are changing almost every
morning?
What are they changing to in order to cause RT to fail, and what are you
changing them back to?
On Thu, 15 Jan 2015 3:19 am Lorraine Johnson rrainey...@gmail.com wrote:
This happens mostly in the mornings when i
Hello,
I have this issue with my RT most often the RT looses connectivity the RT
database and when that happens I have to change the permission of the file
RT_SitecConfig.pm in the /opt/rt4/etc folder.
I want to fix that problem once and for all, please help
thanks for your attention
On Tue,
It sounds like something is repeatedly modifying the permission of your
RT_SiteConfig.pm file such that RT can't read it. I don't think RT would
be doing that. How often is this happening for you? Are you performing
any particular steps before this occurs?
On Wed, 14 Jan 2015 8:48 pm Lorraine
Hi
When I change the login page ( for example I want to edit username to user
) I have a problem, when I want to login to RT with every device I have
redirected to selfservice automatically. Please help me that why this happened?
Thanks for your attention.
If I understand you correctly, you need to make your user privileged.
Unprivileged users are forced to use the Self Service area.
I don't know what you mean by 'edit username to user'. Are you trying
to change the visible wording on the login page?
On Wed, 14 Jan 2015 12:56 am Shahab
I had the same problem, RT 3.8.11. The problem is in rt/lib/RT/Date.pm,
function Localtime (line 971 for me)
The call to localtime ( @local = localtime($unix); ) just doesn't work,
always returning effectively same as gmtime. All the parameters are correct.
I instead wrote a function using
On Saturday, March 30, 2013, Ray Corbett wrote:
How do I tell RT that I am using Perl 5.12 and not Perl 5.8.8
Is the new Perl in your PATH? Type which perl and perl -v to
check. If so, do you have an environment variable PERL5LIB and if so
what is it set to?
--
Having some install problems with RT 4.0.10 on Mac osx Mountain Lion
When running make testdeps
RT is looking at perl 5.8.8
error example:
DBI ...MISSING
Can't locate DBI.pm in @INC (@INC contains:
/opt/local/lib/perl5/5.8.8/darwin-2level /opt/local/lib/perl5/5.8.8
./configure --help
On Sat, Mar 30, 2013 at 9:09 PM, Ray Corbett raco...@gmail.com wrote:
Having some install problems with RT 4.0.10 on Mac osx Mountain Lion
When running make testdeps
RT is looking at perl 5.8.8
error example:
DBI ...MISSING
Can't locate DBI.pm in @INC (@INC
Running Mac osx Mountain Lion 10.8
running
make testdeps
returns as one example:
...MISSING
Can't locate HTML/Entities.pm in @INC (@INC contains:
/opt/local/lib/perl5/5.8.8/darwin-2level /opt/local/lib/perl5/5.8.8
/opt/local/lib/perl5/site_perl/5.8.8/darwin-2level
Dear RT community,
I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it on an old ticket, it recognized the
ticket as old but still re-opened it and did not create a new
ticket. Here is
On Wed, Mar 06, 2013 at 09:43:04AM -0600, k...@rice.edu wrote:
I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it on an old ticket, it recognized the
ticket as old but still
On Wed, Mar 06, 2013 at 11:27:48AM -0500, Kevin Falcone wrote:
On Wed, Mar 06, 2013 at 09:43:04AM -0600, k...@rice.edu wrote:
I have installed the extension RT-Extension-RepliesToResolved-0.02
in my RT 3.8.13 installation. The scrip and scripaction are in the
database, but when I tested it
Hi,
I want to install this module:
http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm
I install correctly and follow the steps that I read in 'Install'.
When I'm triying this script, I see this in terminal:
[root@cerussita sbin]# [Mon Jan 9 15:23:58
On Mon, Jan 09, 2012 at 04:22:04PM +0100, Daniel Garcia Mejia wrote:
Hi,
I want to install this module:
http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm
I install correctly and follow the steps that I read in 'Install'.
When I'm triying this script,
I've installed (via cpan) RT::Extension::SpawnLinkedTicketInQueue version 0.05
on RT 4.0.2 and I'm unable to see the added link controls.
I've added the extension to the RT_SiteConfig file, flushed the mason cache and
restarted my webserver (the extension is listed in the configuration.html),
Hi,
I have installed and configured the RT::Authen::ExternalAuth.
My environment is: Solaris (sun4v sparc SUNW,Sun-Fire-T200), RT=3.8.9, BD=
PostgreSQL=10.2, LDAP = Active Directory
I realized that when I load the RT main page, I always get the following
log, NOTHING ELSE RELATED TO
Hi All,
just fixed the problem. Apparently there is a bug on the ExternalAuth
version I was using for RT 3.8.9.
You need to download
Got it from this post:
Thanks anyway!
Luis Avendaño
On
: Monday, December 06, 2010 8:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)
Hello all,
Please I am having problems setting up rt-crontool and
using
-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of imonike
Sent: Monday, December 06, 2010 8:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register
] On Behalf Of imonike
Sent: Monday, December 06, 2010 8:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)
Hello all,
Please I am having problems setting up rt-crontool
@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)
Hello all,
Please I am having problems setting up rt-crontool and
using
the SendEmail action. I have created a user called rtcrontool, and in
this
user's
Hello all,
Please I am having problems setting up rt-crontool and using
the SendEmail action. I have created a user called rtcrontool, and in this
user's home directory, I have set-up a shell script called rtcrontool.sh
with the following command in it:
/opt/rt3/bin/rt-crontool \
-users-boun...@lists.bestpractical.com] On Behalf Of imonike
Sent: Monday, December 06, 2010 8:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)
Hello all,
Please I am
On Mon, Dec 06, 2010 at 05:06:08AM -0800, imonike wrote:
Hello all,
Please I am having problems setting up rt-crontool and using
the SendEmail action. I have created a user called rtcrontool, and in this
user's home directory, I have set-up a shell script called rtcrontool.sh
@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)
Hello all,
Please I am having problems setting up rt-crontool and
using
the SendEmail action. I have created a user called
Hi,
I have installed RT::Crypt::SMIME module from CPAN to my RT
installation. To test it I downloaded a free digital certificate for
SMIME. I converted the certificate (which was intially in .p12 format)
to .pem format using Open SSL. Furthur, I modified RT_SiteConfig.pm as:
That fixed it, thanks.
On 27/04/10 18:20, Ruslan Zakirov wrote:
It's a typo in the code :( Replace -RFC2822( @_ ); with -RFC2822( %args );
On Tue, Apr 27, 2010 at 8:45 PM, Kim Covilcov...@lmax.com wrote:
Thanks Ruslan,
That fixed it for us.
It has however revealed a different issue.
The
Hi Ruslan,
Thanks for the response and apologies for the delay in replying. You are
correct it does seem to be an issue with mod_perl and ENV being untied.
I found another reference to this issue here:
http://aspn.activestate.com/ASPN/Mail/Message/perl-mod_perl/3594080
What would be the
Hello Kim,
On Tue, Apr 27, 2010 at 6:02 PM, Kim Covil cov...@lmax.com wrote:
Hi Ruslan,
Thanks for the response and apologies for the delay in replying. You are
correct it does seem to be an issue with mod_perl and ENV being untied.
That's it.
I found another reference to this issue here:
Thanks Ruslan,
That fixed it for us.
It has however revealed a different issue.
The date formatter RFC2616 (HTTP) seems to be doing something strange
with the timezone. From lib/RT/Date.pm:
sub RFC2616 {
my $self = shift;
my %args = ( Date = 1, Time = 1,
@_,
It's a typo in the code :( Replace -RFC2822( @_ ); with -RFC2822( %args );
On Tue, Apr 27, 2010 at 8:45 PM, Kim Covil cov...@lmax.com wrote:
Thanks Ruslan,
That fixed it for us.
It has however revealed a different issue.
The date formatter RFC2616 (HTTP) seems to be doing something strange
Hi,
I am having a bizarre problem configuring the Timezone I want RT to
display in the Web UI. It doesn't seem to be related to the other issues
I have seen in the archives or wiki.
The system hosting RT has its timezone set to UTC. I want RT to display
the BST timezone for Europe/London
Hello,
Is it mod_perl? I suspect it's issue when perl's ENV is untied from system's.
On Wed, Apr 14, 2010 at 10:07 PM, Kim Covil cov...@lmax.com wrote:
Hi,
I am having a bizarre problem configuring the Timezone I want RT to display
in the Web UI. It doesn't seem to be related to the other
On Jun 29, 2009, at 2:53 PM, Wes Topping wrote:
I am not sure what is happening here. All I know is that if a user
in AD is created without a comma in the container name they log in
just fine. When someone that does have a comma in their CN name
tries to authenticate this is what
Is anybody else experiencing this problem?
http://rt.cpan.org/Ticket/Display.html?id=40200
Tickets I create with the REST module have their bodies (transaction
content) set, but the
messages sent by OnCreate claim that the transaction has no content...
Thanks!
--
Cambridge Energy Alliance: Save
Maybe I am trying to do something on the cutting edge, but
I get the following error when I try to build the www/rt36
port on FreeBSD 7.0-PRERELEASE (this maybe something the
FreeBSD RT port maintainer should resolve - dunno):
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=
William Bulley wrote:
#pkg_info | grep -i mysql
mysql-client-5.0.51a Multithreaded SQL database (client)
p5-DBD-mysql-4.006 MySQL driver for the Perl5 Database Interface (DBI)
It seems odd to me that RT which depends on MySQL as the database
wouldn't treat the MySQL server as a
Message-
From: Andrew Smith [mailto:[EMAIL PROTECTED]
Sent: Tue 10/30/2007 12:42 AM
To: Schincke, Keith D. (JSC-IT)[MEI]
Cc: Kris Boutilier; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem accessing RT located behind an apache proxy
Hi Keith,
Just a stab in the dark, have you
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Schincke,
Keith D. (JSC-IT)[MEI]
Sent: Sunday, October 28, 2007 8:33 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem accessing RT located behind
, Keith D. (JSC-IT)[MEI]
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Problem accessing RT located behind an apache proxy
Most likely you'll need to use something like mod_proxy_html to manipulate
occurances of the private address within the body of the http stream. You could
confirm
Subject: [rt-users] Problem accessing RT located behind an
apache proxy
Hey Guys,
I am having issues accessing parts of my RT installation while
it is located behind an apache proxy.
My configuration is:
RT is installed
Hey Guys,
I am having issues accessing parts of my RT installation while it is located
behind an apache proxy.
My configuration is:
RT is installed on a server on a private network.
Apache is installed on a server on the public network that will proxy with
mod_rewrite access to the RT
Hi,
I have a problem with the rt-mailgate script, I can't get it to work.
System setup:
FreeBSD 6.2-RELEASE (hostname telnix03.tele.loc)
RT 3.6.5 (installed according to
http://wiki.bestpractical.com/view/ManualInstallation with
--prefix=/storage/rt)
Perl 5.8.8
Apache 1.3.39 + mod_perl
Postfix
On 24/10/07 4:41, Fredrik Poller [EMAIL PROTECTED] wrote:
Hi,
Hi,
I have a problem with the rt-mailgate script, I can't get it to work.
snip
I get the following error in my maillog:
Oct 24 17:28:24 telnix03 postfix/local[65653]: C485E108E51: to=
[EMAIL PROTECTED], relay=local, delay=11,
Hi,
Thanks for your reply.
I did what you suggested but i still get the same error.
[EMAIL PROTECTED] ~]# cpan
Terminal does not support AddHistory.
cpan shell -- CPAN exploration and modules installation (v1.7602)
ReadLine support available (try 'install Bundle::CPAN')
cpan install
into similar issues running
CurrentUser_Local.pm ldap overlay.
Dan
_
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Lamers, Dan
Sent: Monday, October 22, 2007 3:38 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with RT::Logger
I had a working RT
I had a working RT system up until this morning when it appears that
RT::Logger stopped functioning. Last week I upgraded from 3.6.4 to 3.6.5
and everything appeared to work fine. I shutdown the system for the weekend
and this morning I'm receiving a 500 Internal Server Error when trying to
Most probably you're calling methods on $RT::Logger when it's not
initialized, for example during loading of modules.
On 10/22/07, Lamers, Dan [EMAIL PROTECTED] wrote:
I had a working RT system up until this morning when it appears that
RT::Logger stopped functioning. Last week I upgraded
On Jul 11, 2007, at 4:34 AM, Andrew Lewis wrote:
Ok well as it turned out 3.6.4 is in Blastwave testing already so
I installed that. Error message generated looks very similar (txt
file attached).
May be pertinent to mention that the data is from a 3.2.1 system
which has been upgraded
I am attempting to install RT 3.6.3 on a solaris 9 machine, but I can't
get pass running the configure script. Any help would be appreciated.
My configuration:
Solaris 9
Oracle9i Release 9.2.0.8.0
Apache 2.2.4
PHP 5.2.0
mod_perl 2.0.2
Perl v5.8.7
When I run:
./configure
Background: I've been away from RT for a while, but used to run 2.0.x.
I'm making a new install of 3.6.1 on a Solaris 10 server with PERL 5.8.7,
configured to use modperl2 and mysql.
I had to install or re-install several perl modules for RT dependencies,
in particular I installed DBD::mysql
Good morning,
I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After
completing the installation steps, RT stops processing any messages via
rt-mailgate. Once I comment the @MailPlugins line then messages get processed
again.
I used the following install procedure:
cd
1. Without logs I couldn't say anything helpful.
2. You may try 3.4.6 RC without any patch
On 9/3/06, Charlie Garrison [EMAIL PROTECTED] wrote:
Good morning,
I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After
completing the installation steps, RT stops processing any
Good morning,
On 3/9/06 at 7:44 PM +0400, Ruslan Zakirov [EMAIL PROTECTED] wrote:
1. Without logs I couldn't say anything helpful.
Agreed, but I'm not sure where to look. There is nothing in the apache
error_log. And this is all I get from the rt.log:
[Sun Sep 3 19:23:47 2006] [debug]:
Charlie Garrison wrote:
I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After
completing the installation steps, RT stops processing any messages via
rt-mailgate. Once I comment the @MailPlugins line then messages get processed
again.
I used the following install
Michael G Schwern wrote:
Charlie Garrison wrote:
I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5
setup. After
completing the installation steps, RT stops processing any messages via
rt-mailgate. Once I comment the @MailPlugins line then messages get
processed
again.
I used
Good morning,
On 3/9/06 at 6:57 PM -0400, Michael G Schwern [EMAIL PROTECTED] wrote:
This is the point where one usually runs the tests. They might point
out something which has gone wrong with CommandByMail and your system.
Jesse informs me that its non-trivial to run the CommandByMail
On 9/4/06, Charlie Garrison [EMAIL PROTECTED] wrote:
Good morning,
On 3/9/06 at 6:57 PM -0400, Michael G Schwern [EMAIL PROTECTED] wrote:
This is the point where one usually runs the tests. They might point
out something which has gone wrong with CommandByMail and your system.
Jesse
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