Re: [rt-users] rt-mailgate in lab environment stopped working

2017-02-07 Thread Cena, Stephen (ext. 300)
Ok; I figured out what it is but I don't know why. "Time Management for System Administrators" - page 30 "Some general advice" - #7 - "The strangest problems often turn out to be misconfigured DNS." If I use the IP address for the server versus the FQDN, tickets flow in perfectly. If I use

[rt-users] rt-mailgate in lab environment stopped working

2017-02-07 Thread Cena, Stephen (ext. 300)
Thomas - You are correct. It wouldn't be so bad if the RT site wasn't working. If I use the exact same address I use for the web server in the rt-mailgate scripts it fails. If I put that address into a web browser, I can use the system as expected. I'm trying to figure out what the "disconnect"

Re: [rt-users] rt-mailgate in lab environment stopped working

2017-02-03 Thread Thomas Bätzler
Hi, Stephen Cena asked: * I’ve been beating my head against this for days now and can’t figure this out. I original had * (as much as possible) a clone of our production environment in a lab. I reached a point * where I was forced to re-IP the lab environment which went well. Now,

[rt-users] rt-mailgate in lab environment stopped working

2017-02-02 Thread Cena, Stephen (ext. 300)
I've been beating my head against this for days now and can't figure this out. I original had (as much as possible) a clone of our production environment in a lab. I reached a point where I was forced to re-IP the lab environment which went well. Now, rt-mailgate simply doesn't work. Outbound