is resolved. Folks
can post a Reply when resolving at ticket if they'd like to send
information to the Requestor.
Sharon Belliveau
Federal Reserve Board
Subject: Re: [rt-users] turning off automated e-mails
Tom,
Also, you can disable ALL the Global notification scrips and just create
what you want
On Thu, Nov 17, 2011 at 09:53:49AM -0500, sharon.belliv...@frb.gov wrote:
Tom -
When we started using RT (3.6?), we set the template to 'Blank' for all
scrips until we figured out which messages we did want to send. We then
enabled the On Resolve, Reply to Requestors. Drawback: no silent
Tom,
Also, you can disable ALL the Global notification scrips and just create
what you want at the Queue level.
The option to select whether you want an email to go out, with the default
being NO, is not there, that I know of. However, if it is really that
important, ask BP what it would cost to
I am new to RT but I have done extensive searching on this and have not
found what I am looking for. So, apologies if this is an FAQ that I
have somehow missed.
Basically, I want to set up RT4 so that it will only send e-mails upon
explicit request. No e-mails on ticket creation, no
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Hi Tom,
there's a much simpler way of dealing with it: I guess you want to
have a look at Scrips and Templates.
You can disable some of them. For example, Autoreply is the one
triggered when a ticket is created, Correspond is the one triggered
for
